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“Very pleasant stay”

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Mercure Bordeaux Centre Hotel
Ranked #42 of 173 Hotels in Bordeaux
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very pleasant stay”
4 of 5 bubbles Reviewed 27 August 2011

We stayed in Mercure just one night. The staff is very friendly and helfull. Bed very comfortable. Nice and clean rooms.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jusioslawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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926 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Sydney, Australia
Level Contributor
70 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 22 August 2011

Very well located just on the fringe of all that is Bordeaux. Short walk from the main mall and square. Very close to a shopping centre so you can access supermarket, bakery and a few shops. Really friendly helpful staff. Very efficient hotel that fulfills all your needs. Rooms are very spacious and clean with all the required facilities. Good place to stay.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Transient-friend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 August 2011

With a small gift pack waiting in the room after a warm welcome at the reception desk, the weekend was off to a great start. The hotel is newly renovated, opposite a commercial center and a short walk from the sites. The breakfast is adequate, but the dinner menu is limited. Downside was that the streets around the hotel were a bit deserted at night.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacqand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 4 August 2011

Loved this hotel and would definitely be back!! We had one of the superior privilege rooms (by accident) and it was BEAUTIFUL. Free wifi, coffee machine, beautiful comfortable beds, gorgeous bathroom, you name it. Free Internet and printing in reception area. Staff were very friendly and helpful, will definitely stay again!!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Puppiespaws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 bubbles Reviewed 2 August 2011

I'm not often moved to write a review, but my experience at this hotel was so awful I felt the need to start. During my trip, I stayed at 3 hotels in 3 cities, all of which were supposed to be 4 star hotels. This particular hotel was the most expensive and by far the worst.

The front desk staff was routinely rude and unhelpful. Both checking in and out were unpleasant experiences. When I asked for a restaurant recommendation I was told there are plenty of restaurants around and to just pick one. I found some, but they were all closed. I got put on a smoking floor and when I asked to be removed from that floor I was told they were full and to try again tomorrow. When I went to check out the front desk person sat there on her computer and said she couldn't help me, making me wait for the other worker to finish with her customers. During my visit I avoided the front desk, as my experiences were that bad!

The room was dingy and outdated and I didn't even have a bar of soap in the bathroom to wash my hands with the first day. The one upside I found is that there is a grocery store across the street so you can get a reasonably priced meal and bottle of wine.

I wouldn't stay here again. The location was fine, but everything else was miserable, especially considering the cost.

Room Tip: The top floor is a smoking floor
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank cpgecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bordeaux hotels

Cork
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 20 July 2011

Location is in commercial area close to old city centre.
Parking(paid) is convenient and secure.
The hotel is large and caters for tours and conferences
The first room we were given was unacceptable- chemical odour, small with tiny window.
The second was a bit dated, W.C bowl cracked and bend stained. Net curtains missing.
Nice welcome pack. Really good breakfast selection and service. Restaurant staff very helpful and pleasant. Busy reception area and experience with staff varied from efficient to indifferent

Room Tip: Ask if any rooms have been recently refurbished
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Noel021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 20 July 2011

I am giving this hotel three stars because we had two diametrically different experiences there - one good, and one terrible. We had booked a room with two single beds: but it took twenty minutes to "sort that out" - when we arrived, the man at reception gave us a double bed. I said "sort out" - because when we went to the room assigned (on the 7th floor), it was beautiful - obviously newly renovated - but had a double bed and a pull out chair. Once again we marched back to reception - and this time, they put us on the 4th floor, where we had twin beds. BUT - the room was TERRIBLE - old, broken-down, musty, cracked countertop in the bathroom - the brown, orange and beige carpet and baby blue toilet were dead giveaways, that it obviously hadn't been renovated since the 70's. When we complained (a second time, around 3 p.m.), we were told they couldn't fix the situation until the following morning - which meant we spent the night on the 4th floor, with two tour groups opening and closing doors and yelling amongst themselves in the hallway all night. In the morning, we finally stopped dealing with the man at the front desk - a younger woman got us moved to a room with twin beds, on the 6th floor. It was renovated, but cheaply so - for example, the handrail in the tub was pulling out of the wall, and there were gaps between the tub and tiling. The man at reception continued to be a problem - when my father tried calling me from Canada , he was told by him, twice, that I wan't registered (we stayed there three nights!), even after we complained (and the male receptionist insisted I was in their computer system).
The hotel is a good 17 minute walk from the water, and 12 minutes from the town centre (opera house): and the side streets around it are horribly grubby, though safe enough at night (it is right behind a huge 70's -era closed shopping mall - and the facade is not well-lit at all, as depicted in the photo on this website).
The best thing about it was the breakfast - one of the better ones I've had in Europe. with a gracious and attentive hostess.
I wouldn't say "don't stay here" - just, be really careful to ensure you get a renovated room, the bed(s) you ask for - and don't deal with the older man at the front desk!

Room Tip: 7th floor great - 4th floor HORRIBLE - 6th floor decent. Ask for a RENOVATED room!
See more room tips
  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Elbyem_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Bordeaux Centre Hotel

Property: Mercure Bordeaux Centre Hotel
Address: 5 rue Robert Lateulade, 33000, Bordeaux, France
Phone Number:
Region: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#16 Luxury Hotel in Bordeaux
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Bordeaux Centre Hotel 4*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the city center, the Mercure Bordeaux Centre hotel is only 10 minutes away from the Meriadeck business district and the city's historic center. After being elected European Best Destination 2015, 2016 saw the opening of the Cité du Vin on June 1, and the city also boasts other famous attractions. The hotel has 10 modular meeting rooms and the K'fé Lounge restaurant, which offers a modern, seasonal menu. Paying public car park and access for guests with reduced mobility. ... more   less 
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Also Known As:
Mercure Bordeaux Centre Hotel Bordeaux
Accor Bordeaux Centre Meriadeck

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