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“Modern Hotel, OK Location” 5 of 5 bubbles
Review of Hotel Burdigala Bordeaux - MGallery Collection

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Hotel Burdigala Bordeaux - MGallery Collection
Ranked #4 of 173 Hotels in Bordeaux
Certificate of Excellence
McLean, Virginia
Level Contributor
196 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
“Modern Hotel, OK Location”
5 of 5 bubbles Reviewed 20 September 2012

The Grand Hotel (aka Regency) and the Burdigala seem to be the two best hotels in the city. The former is located in the center of the old town action. The latter has been very recently renovated. In my opinion, reviewers are so (justifiably) enthused about what this hotel has to offer that they underestimate the walking time to the center. It is not 5 or even 10 minutes. I found the distance from the center to be the only downside. Mitigating this downside is the new metro system that runs a couple of blocks away from the hotel which will take you comfortably into the center. Exacerbating this downside is the lack of taxis in the city. There is a taxi stand a block or so from the hotel, but only once in 4 days was a taxi available there. Perhaps all the taxi drivers were enjoying their August break.
We stayed here in late August on the "City Experience" promotion, 195 euros per night, breakfast included. And that breakfast is wonderful--an extensive choice of everything you can imagine. The facilities are truly modern, and everything worked. We had the smallest category of accommodation, but it was rather roomy by European standards. And there are outlets everywhere for charging all our gadgets. Comfortable bed and a super shower. The wi-fi offered free of charge had its limitations. One had to log in every day and every time one left the hotel, which seemed to be an unnecessary pain.
The best aspect of this hotel is the quality of the personnel at every level. They were perfect except for one instance. We had in our wine tours acquired several brochures and books which we thought were too heavy to include in our luggage going home. Since we were leaving on a Sunday, we asked the front desk to mail them for us. I explicitly asked not to mail them express but via regular mail, as we were in no hurry to receive them. Well , that request fell through the cracks between Sunday and Monday, the mail almost beat us home, and we were charged 49 euros. A bitter pill to finish off an otherwise lovely stay. However, since others are not likely to trust them with their mail, my evaluation does not reflect this incident.

Room Tip: Since we had the cheapest room and found it more than adequate, I do not think there are any bad roo...
See more room tips
  • Stayed August 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Beaune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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649 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bay Area, CA
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 19 September 2012

We stayed at the Hotel Burdigala in September 2012. We booked here based on the favorable reviews found on Tripadvisor.

Upon arriving, we were very happy with the location. Only a short 5 minute walk in either direction to shops and restaurants - we were pleased that the Burdigala was located in a relatively quiet section of the street. I usually prefer to be close to the action instead of in the middle of it - and this location was ideal for that preference.

But, the primary impression we took away from our stay was the beauty of the hotel and the outstanding level of service. We arrived at 9:45pm on our first night from the train station - tired & hungry. The gentleman at the front desk who helped us with our luggage escorted us to our room - which was complementary upgraded (I, believe, based on availability). What a delight! It was such a beautiful room that we had to take a photo ;) The room was beautifully designed - similarly to the lobby, restaurant, and other facilities - in a modern, chic and tastefully appointed decor. And, the bed! We've stayed at 5 hotels thus far on our European travels, and this bed tops them all - incredibly comfortable with high quality bedding.

After the initial delight at the room, our hunger returned and we asked the gentleman what time the restaurant closed - and he replied 10pm. Being only a few moments before then, we requested if there was time for a late seating. He promptly checked downstairs and called to the room that they'd be happy to serve us. We went downstairs and had a fantastic meal and, of course, wine - with friendly service to top it off. Back home, you can get annoyed glances from the staff with such a late seating - at the Burdigala, no such reaction. It was a great start to a 3-day stay and throughout there was no deviation from this initial impression.

Over the course of our time there, we made several requests of the staff - directions, recommendations, and also requested that another gentleman at the front desk help us to book train tickets online via a French only website. Despite no warning to the request, he politely guided us through page by page - translating and informing as he went - until we were able to obtain a confirmation. Wonderfully helpful and kind throughout.

All in all, we were very happy with our stay. In returning to Bordeaux, we would gladly stay again and would recommend it highly to others.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lake_merritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Front Office Manager at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 10 October 2012
Dear Guest,

Many many thanks for your great review you made after your stay. We are thrilled with such a lot of compliments which will be shared with the whole staff of the Hotel Burdigala. We are very happy that you spent a very nice stay in our property and enjoyed your experience in our resraurant.

We hope to have the pleasure in welcoming you at the Hotel Burdigala.

Yours Faithfully,

Isabelle Dujarrier
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 13 September 2012

Everything about this hotel was excellent. The room was luxurious and very well designed. The bed was extremely comfortable with very high quality bedding. The staff were incredibly friendly and helpful. Nothing seemed to be too much trouble. Breakfast was most enjoyable. The hotel is only a very short walk (no more than 5 minutes) from the city centre and they have an underground carpark with valelt parking. Not more I can say except thank you.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank doris18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Front Office Manager at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 27 September 2012
Dear Guest,

We thank you so much for your kind review about your stay in our hotel. We are glad that you'd appreciated the quality of our service as well as the location of the Hotel Burdigala, not far from the city center.

We hope to welcome you soon in our property and look forward to hearing from you.

Kind regards,
Isabelle Dujarrier
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 September 2012

This hotel is the ultimate in contemporary luxury - glad to say no floral to be seen.
A short 5-10 min walk to the centre of town, depending on which part you are going to. We ate in the hotel restaurant one evening and the food was exceptional. We were also directed to fantastic restaurants by the hotel who listed to what we were asking.
Would definately stay again if were were in town.

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Toshack09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Front Office Manager at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 11 September 2012
Dear guest,

Thank you so much for your very nice review regarding your stay at the Hotel Burdigala.

We are glad that you enjoyed Bordeaux and surroundings.

Thank you again for sharing your experience, and we hope your next visit in Bordeaux will be as pleasant as the previous one.

Looking forward to having the pleasure of welcoming you again at the Hôtel Burdigala.

Isabelle Dujarrier
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paramus, New Jersey
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 September 2012

Definately a 5 star hotel. the rooms are amazing and service is great! Everyone is so helpful. Our room ws two floors. Downstairs had a sofa bed and upstairs were twin twins which become a king. the most beautiful hotel room ever

Room Tip: This was simply the best hotel I have ever stayed in
See more room tips
  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smartchoice123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Front Office Manager at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 11 September 2012
Dear Guest,

What a great comment ! Many thanks for your feedback ! It is a real pleasure to hear that you have had a nice stay in our property.

Your satisfaction is our reward and helps us in the pursuit of making each stay memorable.

Looking forward to welcoming you again at the Hotel Burdigala,


Isabelle Dujarrier
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winchester, United Kingdom
Level Contributor
114 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 28 August 2012 via mobile

We stayed for one night after a late evening arrival at Bordeaux airport. Struggled to find the hotel as navigation kept trying to send us up a residents' only road but got there in the end. Our luggage was taken to our room and car valet parked for a reasonable 13 euros. The room was a beautifully decorated classic room with 1 king and a single bed. It was very good size with plenty of space between the beds. (So often, triple rooms are lacking in space). Comfortable bed and lovely bathroom with quality toiletries.

We had a club sandwich and drinks in the bar which were again, reasonably priced and very good.

It is a good 15 minute walk into town but we enjoyed the leisurely walk through town and down to the quay.

The reception staff are friendly and helpful and I wouldn't hesitate to stay here again.

  • Stayed August 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HampshireCarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Responsable réception at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 29 August 2012
Dear guest,

We would like to thank you for sharing your experience on Tripadvisor.

We are delighted to read that you enjoyed staying at the Hotel Burdigala. Your enthusiasm for our staff is a wonderful source of motivation for the entire team.

The hotel is part of the UNESCO World Heritage area of Bordeaux located at 5 minutes walk from Place Gambetta and 10 minutes walk from Grand Theatre.

Thank you again for sharing your experience, and we hope your next visit in Bordeaux will be as pleasant as the previous one.

Best regards,

Isabelle Dujarrier
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 23 August 2012

This was a lovely Hotel and tastefully decorated with Valet parking and free Wi-fi. The staff were friendly and spoke perfect English. The bathroom was a good size and the bedroom was really cosy and luxurious.
The only downfall was the location was just a little bit out of the city centre, it was still walking distance but not that convenient to the centre of Bordeaux. Also did not have the breakfast as felt it was overpriced for the usual buffet breakfast at 25 Euro's per person.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Starfly8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
burdigala, Responsable réception at Hotel Burdigala Bordeaux - MGallery Collection, responded to this review, 24 August 2012
Dear guest,

We would like to thank you for sharing your experience on Tripadvisor.

It was a real pleasure to welcome you and to read that you enjoyed your stay at the Hotel Burdigala. We will not fail to compliment our team for their work.

We are at 5 minutes walk from Place Gambetta, 10 minutes walk from Grand Theatre and the hotel is located in the UNESCO World Heritage Center of Bordeaux. It is a shame that you did not try our buffet breakfast (23 euros per person) composed with varied products cooked every day with fresh products by our Chef.

We hope you spent a great experience with us and that you will have the pleasure of coming back to the hotel.

Best regards,

Isabelle Dujarrier
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Burdigala Bordeaux - MGallery Collection

Property: Hotel Burdigala Bordeaux - MGallery Collection
Address: 115 rue Georges Bonnac, 33000, Bordeaux, France
Region: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Bordeaux
#3 Luxury Hotel in Bordeaux
#5 Romantic Hotel in Bordeaux
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Burdigala Bordeaux - MGallery Collection 4*
Number of rooms: 82
Official Description (provided by the hotel):
Welcome to the Burdigala! Entirely renovated during the summer of 2011, the Hotel Burdigala 5* offers a sober and refined decor in an "urban chic" style, resolutely contemporary while remaining faithful to the tradition of a warm atmosphere... In our 56 Classic rooms and 12 Superior rooms, noble materials and subtly-shaded colours create and inspire calm and peacefulness. For a family holiday, take the height in one of the 7 duplex rooms. Streamlined design and invigorating colors make this space especially comfortable and enjoyable. A double or twin loft bed and a sofa bed in the living room on the ground floor are available. The 8 junior suites and suites exude discreet luxury: styles and materials blend harmoniously, and there is plenty of room, including in the well laid-out wardrobes and luminous bathrooms. If you are a fond of gastronomic food, the restaurant, La Table de Burdigala, will seduce you by a gourmet menu of fresh selected products (open all year, 7 days a week) In the cozy and contemporary spirit of the Bacchus bar, you have the choice between a selection of grand cru wines served by the glass, whiskeys, Armagnac's or cocktails made by our Chef Barman; you can also enjoy delicious seasonal dishes on the go in its modern atmosphere or on the outdoor terrace. One lecture room and five other modular meeting rooms feature 496 m² of facilities to organize seminars, cocktails or meetings for up to 120 persons. ... more   less 
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Also Known As:
Burdigala Hotel Bordeaux

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