began badly,no decent directions to get there.On arrival reception closed and number given to get access did not answer,and then answered with a recorded message in french. thankfully another resident accessed the safe with our and another groups keys. On finally dragging ouselves to our room at 11,30pm we discover a filthy room, bed linen and towels not changed,bottles condoms etc. Could not get hold of city residence staff so rang booking .com and they arranged anther room which reeked of cig smoke. Aconditioning did not work.lobby phone did not work,and dispite all this not an apology offered.Just arude and offhand receptionist named pauline who just said it has nothing to do with me!!! did not even offer a breakfast as a way of apology. Just felt they had already debited my credit card so they didnt feel the need to provide service at all
- Official Description (provided by the hotel):
- City Residence Bordeaux Centre welcomes you in the area of Chartrons, at 5 minutes of tramway line B and so 5 minutes of the city centre. We propose you 58 studios and 22 apartments for 4 people fully equipped ( kitchen, bathroom, TV with Canal Plus, air conditioning.. Wifi unlimited)for your comfort. For one night, one week are several months, choose City Residence and make yourself at home. ... more less
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