I am sure that this hotel would have been great if we had been able to stay there.
After booking online about 4 months before we arrived, we confirmed our reservation via email about 2 days before we were due to arrive. The hotel had stuffed up on reservation (despite the confirmation we had received showing they had confirmed three nights) however they only booked us for 2 nights.
We emailed back asking if they could fix the reservation for the extra night and that we would be arriving at 6.30pm the next day.
No response was received to our emails, and subsequent phone calls.
After arriving via train at 6.30 and finally arriving to the hotel at 7pm, no one was there. We rang the phone number on the door, only to be told by "Erich" that we had not confirmed our reservation, and he had given our room away to someone else.
Always pleasant when that happens, especially when you have made all attempts to do the right thing and the hotel decides to give your room away, when you have indeed already confirmed your reservation.
Three hourse later after walking the streets of central Bordeaux, we finally found an available room at Hotel de France, which was nice and small and quiet...with best of all....good service.More
- Free Wifi
- Room Service