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“A Great Hotel Beside The Sea” 5 of 5 bubbles
Review of Sofitel Biarritz Le Miramar Thalassa sea & spa

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Sofitel Biarritz Le Miramar Thalassa sea & spa
Ranked #10 of 64 Hotels in Biarritz
Certificate of Excellence
GreenLeadersSilver level
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“A Great Hotel Beside The Sea”
5 of 5 bubbles Reviewed 14 July 2014

I am just back from a week long stay in Sofitel Biarritz.

I first discovered the hotel three years ago and have returned every summer since.

The great thing about Biarritz is that it takes just less than two hours to get there from Dublin and the taxi ride from the airport to the town centre is just 15 minutes.

The Sofitel is located on the beach. When you book a room in the Sofitel, make sure to ask for a room with a sea view. It's a bit more expensive but absolutely worth it. The views of the ocean are stunning and there is nothing more relaxing than going to sleep at night with the distant sound of ocean waves in your ears.

My room 503 was large with a good view of the sea and the pool area. The double bed is enormous, you have to almost climb into it. The adjoining bathroom is a decent size.

The outdoor pool is a good size and has great views of the ocean. The water is warm and the surrounding sun lounging area is well staffed.

Breakfast is buffet style and was included in my package. In fact breakfast is so good you really don't need to eat for the rest of the day but if you feel hungry, there is the option to order bar food and drinks through the day from your sunlounger.

Barfood is also served in the bar area and the more formal dining restaurant is also open for lunch

Weatherwise, it can be mixed. Two days out my seven day stay were cloudy and it rained a little bit. One day you might be cursing yourself that you didn't pack a jumper and the next day you are cursing yourself for not bringing enough suncream. But with the location of Biarritz, that's what you should expect.

One of the big attractions of the Sofitel is its range of beauty treatments and water massage facilities. There is also the "Relaxing Room" where you can relax in total silence. If you are feeling healthy, the juice bar will serve you a healthy detox juice.

The hotel staff are warm and friendly and after three years they know me now which is lovely especially as I travel on my own each summer. I have also observed that like me many guests make repeat visits each year which is always a good recommendation for any hotel.

For evening dinner, the hotel restaurant is top class and you can expect to pay about €50 a head for a three course meal.

If you really want to switch off for a week and totally relax, then I can't recommend The Sofitel highly enough.

Room Tip: Ask for a room with a sea view.
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stillorgan079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review, 16 July 2014
Dear Stillorgan,

I can't thank you enough for this wonderful review. I couldn't have made a more thorough description!

On behalf of all Ambassadors who work at Sofitel Biarritz, I would like to also thank you for your loyalty for the past three years. There is no greater pleasure for us than to welcome you back, and we are already looking forward to your next visit.

A bientôt !
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1,062 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Lund, Sweden
Level Contributor
166 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

We had a junior suite for the family of two adults and two small children. The view over the ocean and the pool was fantastic. The room had two room, a big bathroom and a balcony.

The breakfast was included in our price and was of very good quality an we could choose if we wanted it inside or outside.

The pool was nice and the temperature 30 degrees. We were offered two treatments for free in the Thalasso and we were very satisfied.

It takes about ten minutes to walk into Biarritz town. It's a nice walk along the sea.

Room Tip: You shall chose a room with sea view otherwise chose another hotel.
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EliMal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review, 16 July 2014
Dear EliMal,

Thank you for posting such positive feedback on TripAdvisor and for travelling such a long way from Sweden. It was our pleasure to welcome you with your family and we look forward to your (hopefully) next visit in Biarritz.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

The hotel is very nice on the beach, but I would advise anyone booking a room to book through the hotel. Recently I read a review that booking through agents as in expedia or booking .com might be a bit cheaper but you will probably get the worst room. I have just experienced this and will not book with an agent again.

Room Tip: Verandah is good , but in front if possible
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank cheryl93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review, 16 July 2014
Dear Cheryl,

Thank you so much for your constructive feedback and for travelling such a long way from Australia. You are totally right regarding direct reservations. When you book directly, i.e. through our hotel, we propose exactly the same room rates as external operators (such as those you mentioned). The extra-benefit is indeed the fact that we can provide you with a real customized stay.
You can find all our reservation details on Sofitel Biarritz's website.

A bientôt!
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Kendal, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 8 July 2014

We stayed at the Miramar on the way back to the UK, previously we have stayed at the Tonic Hotel but, as it was our anniversary, we wanted something more luxurious. The first thing we were offered was a €50 upgrade with sea view, we took it, but you could only just see the sea and the small triangular terrace was grubby with broken tiles and the room was small with a pokey bathroom. Dinner was no better, greasy pork samosa as an appetizer, yuk. Breakfast was a shambles, coffee didnt arrive and the eggs were undercooked.
With the exception of the valet parking, which is extra, we didnt find the staff helpful and certainly wont stay again.

Room Tip: The hotel design gives most rooms a view from an angle, its very dated.
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  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Sissi282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review, 16 July 2014
Dear Sissi,

I am truly sorry to hear your stay at Sofitel Biarritz was such a disappointment in terms of service and staff helpfulness. I shared with our F&B Manager and our Head Receptionist your feedback, who offer you their sincerest apologies.

We genuinely hope we will have the pleasure to welcome you again to prove you your (mis)experience remains unusual at Sofitel Biarritz, and to regain your trust.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

We were in Biarritz recently and stayed at the Sofitel for 4 nights. The hotel is well-situated, next to the beach and within walking distance to the shops. The rooms are clean and the beds extremely comfortable. The staff gives each room two bottles of mineral water a day, which in summer was a godsend and saved us lugging bottles of mineral water back from the supermarket.

However, the most impressive thing about the Sofitel was the staff, who are helpful, polite and efficient.

We were met by Jules, the porter, who helped us with our luggage with a smile on his face (we later realised that Jules always has a smile on his face). As we only had one luggage rack in each room, Jules said he would get us an extra one for each of our two rooms. He came back shortly to say that the store room was now locked but he would arrange for us to receive the luggage racks the next day. Both luggage racks were duly delivered first thing the next morning, without our having to remind anyone.

The concierge were also very helpful with restaurant recommendations and made long distance calls for us using our french language calling card that we didn't know how to use.

We found the hotel very gracious and unlike some others, not penny pinching. When we asked for another bottle of their Hermes lotion that we liked, they came with two. We were also not charged exorbitant rates for breakfast (which we ordered a la carte) and for using the hotel phone.

When we left, there was Jules, again to help us, smiling as usual. We had trouble with our car's GPS and he offered to climb in to give it a shot.

As any frequent traveller will attest to, where you stay and how you are treated makes a difference in your overall experience of a place. We can't recommend the Sofitel highly enough and it will be our hotel of choice if ever we are in Biarritz again.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GlobetrotterRu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review, 16 July 2014
Dear GlobeTrotter,

Reading and sharing your review with our teams made us so happy (particularly Jules). Thank you so much for this beautiful and generous feedback. Our main concern is your experience, and it is true that Sofitel makes a point of honour to welcome all guests with genuine pleasure and to make you happy.

We look forward for your next visit in the Basque Country.

A bientôt!
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Sodertalje, Sweden
Level Contributor
102 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

I really loved this hotel ! It is situated by the beach, and the pool area is placed towards the beach, lying in the sunchair listening to the Waves and take a swim in the heated saltwater pool was very nice. The staff is most helpful and very nice. The rooms are very nice, Lovely bed, I slept so well. I had a Little bit of bad luck since I got a room towards the street with traffic noice,it was a bit difficult to tall asleep. The breadfast was fantastic, good bread and juice freshly squeezed, warn dishes also. The hotel is good located about 10 minutes walk to the city centre. If I go to Biarritz again I will definately stay at this hotel.
There is a thalasso therapy spa at the hotel and they have lots of treatments. I didn´t take any but the spa meny was very tempting.

Room Tip: Avoid 624 if you are sensitive for traffic noice.
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  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kajo189868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

We stayed there in December 2013 and were welcomed by a lovely lady named Delphine. She showed me around the hotel and made sure I had everything sorted for my stay in the region. She kindly offered to introduce me to a local travel agency, recommended great restaurants and bakeries, etc. Our room was large enough, we had a kettle and plenty of teas there as well (way too rare in France!).
We fell in love with the outdoor swimming pool (heated) and did appreciate the terrace of our bedroom a lot (protected from the wind). We would be happy to go back anytime!

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank youpi546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review, 31 March 2014
Dear youpi 546,

I am very pleased to hear that you enjoyed so much our hotel and quality of service.

Delphine was also quite happy and grateful to read your positive feedback.

We look forward to welcoming you back soon.

A bientôt !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Biarritz Le Miramar Thalassa sea & spa

Property: Sofitel Biarritz Le Miramar Thalassa sea & spa
Address: 13 rue Louison Bobet, 64200 Biarritz, France
Phone Number:
Region: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Biarritz
#2 Business Hotel in Biarritz
#4 On the Beach Hotel in Biarritz
#4 Spa Hotel in Biarritz
#5 Luxury Hotel in Biarritz
#8 Family Hotel in Biarritz
#12 Romantic Hotel in Biarritz
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Biarritz Le Miramar Thalassa sea & spa 5*
Number of rooms: 126
Official Description (provided by the hotel):
This luxury hotel and its thalassotherapy institute are located in Biarritz on the Basque Coast, just a stone's throw from the golf course and near to the town center with its luxury boutiques, cosy tearooms, theaters and museums. The hotel's bedrooms boast a balcony and terrace that overlook the magnificent beach. A breathtaking view and truly enchanting setting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, ACCOR, Odigeo and Priceline so you can book your Sofitel Biarritz Le Miramar Thalassa sea & spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Thalassa Biarritz Hotel Biarritz
Sofitel Biarritz
Biarritz Sofitel
Accor Thalassa Biarritz

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