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“Perfectly adequate”

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Mercure Biarritz Centre Plaza
Ranked #28 of 64 Hotels in Biarritz
London, United Kingdom
Level Contributor
101 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Perfectly adequate”
Reviewed 27 June 2014

Stayed for one night in June. The rooms are a good size, with comfortable beds, a very good shower and good aircon. Just one problem is that breakfast is laid out in a small corner, which can create rather a scrum if you are all trying to get food/drinks to leave the hotel at the same time! Other than that, no complaints.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alys S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, 30 June 2014
Madame, Monsieur,
Thank you for the comment on Tripadvisor. My team and I are sensitive to your message. It reinforces in our quality approach to satisfying our customers daily.
We hope to see you very soon at the Mercure Plaza Biarritz again.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Toulouse
Level Contributor
147 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 1 June 2014

Our third stay at this hotel confirmed our previous impressions. Comfortable, spacious rooms and equally spacious bathrooms, all in perfect order, beautifully clean. It would be hard to be better located in Biarritz. Great value and we will be back.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ffljms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, 4 June 2014
Madame, Monsieur,
My team and I, we thank you for the comments you have left. Your message encourages us to maintain the quality that you and all the clients expect during your stay with us.
We hope to welcome you soon at the Mercure Biarritz Centre Plaza.
Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 April 2014 via mobile

My third stay in this hotel - love the art deco interiors - always very clean rooms, awsome big bathrooms with a big bath, close to hub of town and beach and good breakfast selection - highly recommend

Stayed April 2014, travelled as a couple
Helpful?
Thank olive40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, 23 April 2014
Madame, Monsieur,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks.
Your remarks about the clean of the room, the warm atmosphere of the art deco and the good selection in our breakfast buffet will encourage us to maintain our efforts.
Looking forward to welcoming you shortly,
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
122 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 6 April 2014

Stayed here while visiting Biarritz for a week’s break. The hotel is in an ideal location but our room was a little bit tired and quite small. The hotel is very traditional and this has probably prevented any major updating but some refurbishment is probably due. As others have pointed out there is no restaurant in the evening and even the bar closed early. Breakfast although not extensive was good, especially the local cheeses.

Stayed September 2013, travelled as a couple
Helpful?
Thank Wandering-Gardener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, 7 April 2014
Madame, Monsieur,
You took the time to give us your opinion about your stay in our hotel, and we thank you.
Sorry that the service did not respond fully to your expectations and please accept our deepest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations earns your trust when you next stay with us.
Yes it is true as per our advertisment, we do not have restaurant but if you ask to the reception service we are able to make a reservation for a good lunch or dinner in Biarritz.
Thank you for the compliment, about our breakfast and specially for the local cheese that you enjoyed, and as well the location of the hotel.
Looking forward to welcoming you shortly,
Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peniche, Portugal
1 review
Reviewed 14 March 2014

Very centrally located hotel with secure if a little expensive car park. This was only a one night stay en-route to Portugal. Breakfast was very well presented. No restaurant for the evening but plenty to choose from locally.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe D, Directeur at Mercure Biarritz Centre Plaza, responded to this review, 17 March 2014
Madame, Monsieur,
Thank you for having taken the time to give us your views on your stay in our hotel.
My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.
Looking forward to welcoming you shortly, may be on your back way from Portugal.
Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Biarritz Centre Plaza

Property: Mercure Biarritz Centre Plaza
Address: 10 avenue Edouard VII, 64200 Biarritz, France
Phone Number:
Region: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Basque Country > Biarritz
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Biarritz
#14 Luxury Hotel in Biarritz
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Biarritz Centre Plaza 4*
Number of rooms: 69
Official Description (provided by the hotel):
Featuring completely renovated rooms, the hotel is located right in the centre of town and just 100m from the main beach of Biarritz. Mercure Biarritz Plaza Centre welcomes you in an art deco architecture unique to the hotel building and recognised by the French National Trust as exemplary of the seaside resort style of the 1930s. Family rooms also available on request. ... more   less 
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Also Known As:
Mercure Biarritz Centre Plaza Hotel Biarritz
Accor Biarritz Centre Plaza
Hotel Plaza

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