This hotel was such a disappointment for what was meant to be a relaxing mini-break. On arriving in our room the carpet was wet in the hallway (which we later realised was the bath/shower from the adjoining bathroom leaking into the hall) we told the reception staff who said they would get someone to check it out but no one ever did so we spent 4 days tramping across wet carpet. The view from our room was of a lower storey roof and you could barely see any of the golf course. There was no fan in the bathroom causing it to be damp so we couldn't get anything dry after swimming or showering. The aircon unit was old and noisy. One day they cut the water off to the whole resort between 1pm and 5pm meaning we couldn't even use the toilet or wash our hands or shower after swimming. Worst off all if you like a quiet holiday forget this place. They start tending the gold courses at 7am so don't expect a lie in. First they use ride on mowers to cut the grass, then they have a couple of leaf blowers walk around after to blow the grass away and then they have a green flattening machine whizzing backwards and forwards. This went on for 8 hours, including around the pool area, no relaxation there either. All in all it sounds like motorbikes racing past constantly. I finally complained to reception who blamed the golf saying they have told them that their clients don't like being woke at 7am but they don't listen. They did nothing but write the complaint in a book for the manager to look at when he got round to it. He did not however get round to it during our stay. I checked on check out if he had had any reply, but they said they didn't know if he had looked in the book yet. Useless. Bayonne and Biarittz are amazing and will definitely go back but will not be staying at this dump again. The only enjoyable peaceful time was when we left the place to go to the beach.
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- Also Known As:
- De Chiberta Du Hotel
- De Chiberta Du Resort