We were travelling through France on our honeymoon, firstly beginning of course in Paris via 1st Class Eurostar, then to Annecy - Clos des Sens, then Nice - Boscola Exedra and finally Biarritz. Upon arrival to Biarritz the coast was clouded in mist and scattering of showers. Not a great start. The very warm welcome from the staff at Du Pallais made up for the gloom outside and they were delightful and proceeded to give us a short tour before taking us to our room. My heart sank. Although the room was well appointed it overlooked the entrance car park and lacked atmosphere. It was a room, an expensive room nonetheless, but just a room. Perhaps when we mentioned to Jessica the receptionist that this was our honeymoon she returned to her post and promptly enquired with her manager and then called us in our chamber to offer us another room, which after viewing, we accepted and moved. Although the size was similar it had a side view of Biarritz and the nearby beach. It was light and airy and was very agreeable. Jessica was a star.
Despite being five star there were no simple facilities to make tea or coffee, these had to be ordered via room service and unlike equivalent hotels in the UK all room service requests were charged. €8 for a coffee seems a little on the steep side. Equally it seems that the mini bar sports very expensive water and beers.
All of the staff at the hotel of this nature were outstandingly helpful and efficient. The breakfast was utterly superb, very well staffed and beautifully presented. Breathtakingly sumptuous.
Thankfully the doom and gloom from our arrival the previous evening was rewarded the following day with warmth and sunshine as we relaxed beside the pool reading the newspapers of the day and books. The staff never once pestered for us to purchase drinks or food. This is a five star hotel and the staff have a good sense to know who the five star customers are so that the rest of us can watch our budgets accordingly. :-)
The outside pool and bathing area was superb with the heated (24 deg) 33m american style salt water pool a true gem. Once again a large array of staff were always nearby to assist and provide clean fresh towels and cushions for the loungers. A small stroll onto the nearby beach is a must as is a dip in the rolling waves that crash in from the Atlantic. Truly refreshing and a breathtaking experience.
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- Also Known As:
- Du Palais Hotel
- Du Palais Biarritz