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“It was awful, we checked out after 1 day - try somewhere else!”

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Lagrange Prestige Le clos des vignes
Doncaster
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“It was awful, we checked out after 1 day - try somewhere else!”
Reviewed 21 September 2013

We booked this based on the professional pictures provided by the hotel, which looked good. The directions provided by them to get there from the airport were wrong, they were out of date as the road system had change and we arrived at around 8.30pm. The reception was closed when we got there so we were left instructions on how to access the apartment, but these are in French and I don't speak that language, so we had to wait for someone to leave so we could get in.
We had a 1 bed apartment. The second bed was a sofa bed, however, the bedding supplied was for a single bed and when it was made up as a bed, it split down the middle. Both beds were rock hard and the mattress smelt of perspiration . When the sofa bed was made up, you had to push the table up against the kitchen units - I'm just glad we didn't have to exit the room in an emergency!
The shower sprayed water everywhere, you had to hold the shower head in your hand to use it. There were no base units in the kitchen and the crockery was kept in the TV cabinet!
We left the next day. We complained but they were not interested and seemed to think all of these things were OK to put up with, they refused to acknowledge that anything was wrong nor would they refund our remaining days. The other amazing thing is, one of the things we complained was that all of the information was in French and we couldn't understand it, and yet they sent the response to my complaint to me in French!!!
We did not try the facilities as we didnt stay long enough

Room Tip: I think our room was number 101 or 110 - please avoid this
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  • Stayed August 2013, travelled with family
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Helpful?
1 Thank BeanbagDoncaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
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  • French first
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English first
Cambridge
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 March 2013

We had only two nights and were doing a bit of a whirlwind tour through the area so having to clean the place top to bottom before leaving ended up being a hassle. Especially as cleaning spray and sponges weren't provided. But as long as you know in advance it's a Do-it-yourself kind of accommodation, I can see it would be a great choice for families traveling with other families or friends--or for those staying for longer periods--because you get your own kitchen and dining areas, and you have daytime access to a laundry room and pool. The kids loved the playground equipment.

  • Stayed March 2013, travelled with family
    • Value
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Helpful?
1 Thank earthtodorian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 September 2010

I stayed in Le clos des vignes for 2 weeks with my husband and children.

It is an affordable, no frills option if you wish to stay in Dordogne.

The flats (ours was one of the largest - for 8 - and was roomy for 5) are new, neutral and clean.

The garden needs to grow to acquire some charm but it will get there eventually.

The fitness equipment, swimming pool, pool furniture, children play area and ping-pong facilities are undersized, you do feel that the company's business is not to provide people with memorable holidays but rather to ensure a return on investment to the flat owners. It's ok though, as most people tend to visit the area rather than lie by the pool.

Mention must be made of the staff: they are nice, warm and knowledgeable. And always smiling.

The matresses are incredibly hard. We had a poor sleep throughout our stay...

Behind the residence is a park with tracks to walk and run, and a small beach and bathing lake.

Bergerac's old town is a long walk. You do need a car to go around.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ozerval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lagrange Prestige Le clos des vignes

Property: Lagrange Prestige Le clos des vignes
Address: 18 rue Merlandou, 24100, Bergerac, France (Formerly Residence le Clos des Vignes)
Region: France > Nouvelle-Aquitaine > Dordogne > Bergerac
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool
Hotel Style:
Ranked #2 of 10 Speciality Lodging in Bergerac
Price Range (Based on Average Rates): £
Hotel Class:3 star — Lagrange Prestige Le clos des vignes 3*
Number of rooms: 86
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