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“Poorly reliable staff”

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Hotel Barriere Le Grand Hotel
Ranked #5 of 22 Hotels in Dinard
Certificate of Excellence
Paris, France
Level Contributor
123 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Poorly reliable staff”
Reviewed 1 July 2014

We tried to rent a room with visio conference equipment at Grand Hotel Barriere Dinard for a full morning.
Staff told us the Friday that everything was OK but the next Monday when time to confirm came , they just told us that we may rent the room but we have to come with our own visio equipment. We were left alone with no solution
Bad experience and hotel to avoid because of poor reliability of his staff

Room Tip: avoid this hotel
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  • Stayed June 2014, travelled on business
    • Value
    • Service
Helpful?
Thank tigdu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck_MARIE-DG, Directeur général at Hotel Barriere Le Grand Hotel, responded to this review, 11 July 2014
Dear tigdu,

Thank you for your comments on Tripadisor.

I am very sorry that you not had the quality level for which you waited, and asks you to excuse us for it.

We are taking measures to ensure this does not reoccur.

Looking forward to having the pleasure of seeing you again soon,

Yours sincerely

Franck Marie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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628 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Kiev, Ukraine
Level Contributor
164 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 30 June 2014

Beautiful building beautifully located in beautiful Dinard. Perfect for joggers and romance. Reception is very helpful and friendly. Bar had a lot of fancy cocktails, sunset was amazing.
And beware of seagulls and never leave food on the balcony - fat birds will steal it in a moment.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexander S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck_MARIE-DG, Directeur général at Hotel Barriere Le Grand Hotel, responded to this review, 11 July 2014
Dear Alexander...

Thank you for your comments on Tripadisor.

Your comments are extremely important as they help us improve our services.

My staff and I have taken note of your highly positive comments: they are our best reward and they strongly encourage us to uphold the level of excellence you are entitled to expect… Deserving your trust is essential.

We hope to see you again soon at one of our hotels,

Yours sincerely

Franck MARIE
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 June 2014

Having had an excellent stay at the Hermitage Barriere in La Baule last September, we were looking forward to spending 2 nights at the Grand Hotel Barriere in Dinard. Unfortunately this was not to be the same experience. Our room, a tad shabby and supposedly a superior garden view option, overlooked the staff car park which meant not only that the view was a grey and un-verdant but that we were woken at 6am by staff arriving for work on mopeds. Both bathroom sinks had cracks in and the towels were quite tired, thin and harsh on the skin, shower in real need of an update too...really not 5* standards. Turn down service was adequate although we only received this on the first night - no-one attended the room on the 2nd evening. We had cocktails in the piano bar which had a relaxed ambience and great sea view though, the drinks, alas, were mediocre, again not a patch on those offered in La Baule. We dined at the restaurant one night and whilst the food was good, it was not exceptional. The hotel has old style grand allure but it does lack detail that really should be expected at a 5 star establishment. All in all, very disappointed.

Stayed June 2014, travelled on business
Helpful?
2 Thank MissPassepartout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck_MARIE-DG, Directeur général at Hotel Barriere Le Grand Hotel, responded to this review, 21 June 2014
Dear "MissPassepartout",

I sincerely thank you for expressing your feelings after your stay in our hotel. This allowed to highlight a few malfunctions, that we immediately corrected.
Nevertheless, I am sorry to feel that the quality of your stay was not up to your expectations.
I do apologize again for the inconvenience and I really hope to be able to prove to you during your next visit that all positive comments on Tripadvisor are real and justified.

With kindest regards,

Franck MARIE
General Manager
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Orinda, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2014

The reservation was made for us by a french friend and we could not have been more pleased. The staff was excellent and our room was extremely comfortable. The bed was wonderful! The food was good but not outstanding. The ambience of the hotel was first rate. We have stayed in other 5-star hotels in other countries and this one is one of our favorites so far.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck_MARIE-DG, Directeur général at Hotel Barriere Le Grand Hotel, responded to this review, 19 May 2014
Dear "Judy L",

First of all, let me thank you for your nice comment. It shows how our teams are dedicated and attaches importance to the well-being of our guests.
We thank for your confidence and are looking forward to your next stay in Dinard.

Kindest regards,

Franck MARIE
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Switzerland
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 April 2014

From the moment we arrived, we felt like expected guest!
I really like the atmoshere of the room with a view over the sea, even if it needs a refurbishment.
The breakfast was quite varied with local specialities (kouing aman...).
Regarding the leisure, the swimming pool is very smart and bright.
As we celebrated a birthday, we received Champagne and some cakes as complimentary amenities.
I hope to come back soon, if the weather allows me!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 5StarExperience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck_MARIE-DG, Directeur général at Hotel Barriere Le Grand Hotel, responded to this review, 28 April 2014
Dear "Anthony P",

From the moment you made your reservation, you were already an expected guest !

I am really delighted that you enjoyed your stay and that you have experienced these emotions.
This is why our teams work on a daily basis.

We look forward to welcoming you again soon, because the weather is still mild in Dinard!

Yours sincerely,

Franck MARIE
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
st.helier
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 April 2014

Stayed for 4 nights at the end of last summer, really nice hotel, beautiful view, very good extensive breakfast, friendly and efficient staff. huge comfortable bed and nice bathroom, close to town centre, although close to a road, it was still quiet.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aries64St_helier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck_MARIE-DG, Directeur général at Hotel Barriere Le Grand Hotel, responded to this review, 14 April 2014
Dear "aries64St_helier",

It is never too late to share a good experience. And I personnaly thank you for taking the time to write this nice comment following your last stay.

We will be more than happy to welcome you back soon in Dinard for a new experience.
Yours sincerely,

Franck MARIE
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montrouge, France
Level Contributor
138 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 16 March 2014

I stayed 2 nights at this hotel and it was fantastic. The staff were very helpful, friendly and service was good. My only complain is there was no slippers in the bedroom. Breakfast was nice and quite plentiful.

Room Tip: Ask for a room with a balcony!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PM92120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franck_MARIE-DG, Directeur général at Hotel Barriere Le Grand Hotel, responded to this review, 29 March 2014
Dear "PM92120",

I thank you for your nice comment on Tripadvisor.
We will be more than happy to welcome you back at your convenience in a near future.

Best regards,

Franck MARIE
Général Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Barriere Le Grand Hotel

Property: Hotel Barriere Le Grand Hotel
Address: 46 avenue George V | BP 70143, 35800 Dinard, France
Region: France > Brittany > Ille-et-Vilaine > Dinard
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Dinard
#3 Luxury Hotel in Dinard
#4 Romantic Hotel in Dinard
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Barriere Le Grand Hotel 5*
Number of rooms: 89
Official Description (provided by the hotel):
Since 1859 the majestic, white facade has contemplated Saint-Malo bay. The first hotel built in what was to become THE sea-side resort on the Emerald Coast was initially named the Hotel de Dinard, before becoming the Grand Hotel Barriere de Dinard. Renovated by expert decorator Jacques Garcia, the hotel offers the utmost elegance, comfort and finery. Situated 45 min. Away from Mont Saint Michel, Dinard the "elegant" is all yours: the sea air and spray, the palm trees, the sea gulls, the beaches, the golf clubs by the sea, the Casino, Port BRETON tennis courts, midnight strolls, Dinard market and the hotel's heated pool, wellbeing at the ESPACE BIEN ETRE, Sauna and steamroom, lazing on the terrace and in the gardens facing the bay, summer jazz brunches, cocktails at "333 cafe", dinners at the blue. B, facing the sea, buffet breakfasts watching the sun comes up: could this sum up the good life combined with discrete luxury? ... more   less 
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Also Known As:
Grand Hotel Dinard

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