Arrival was great. This hotel is a 10-minute walk from the walled city, so while you miss out on the vibrancy you can drive there easily and park right outside (or in the substantial underground car park).
The receptionists were incredibly helpful and friendly, we made an amendment to our booking with no surcharge, and settled the bill in advance.
Speaking of bills, St Malo is not the place to go looking for a bargain. Even outside the city walls, we paid £172 for a family room plus breakfast, parking and tax for one night.
Our room was in a building further inland but because it was high we could see the sea. Those requiring a sea view should request this in advance.
The room was split level (stairs rather steep and treacherous) but had great Velux windows and was well kitted out. Style and quality! Bedding really comfortable – duvets with cotton sheets and the towels were good too. Beds firm, plus sofas, table, dressing table, widescreen TV, etc, and a good bathroom.
A lift went straight from outside our room to the car park, and there was free WIFI.
Terrible shame, but there was a big BUT.
Breakfast was sparse. While the French are not known for their cooked breakfast, this was really limited. There were a few other uninspiring items – nothing was home-prepared, coffee from a machine. A bowl of fruit was virtually empty, with cling film sticking to the fruit, and there was a big bowl of factory-made fruit salad which was really badly off.
After two more attempts at the fruit salad, allegedly from different batches (also off) I asked for the management. The Receptionist (a different one to yesterday) told me “I ’aff no authority,” and called the Manager. When he eventually deigned to turn up (making us so late that we nearly missed our boat) he told me “It cannot possibly ’aff ’appened,” and refused to believe that anything on his breakfast table could have been less than perfect. Only after I dragged him back to the kitchen was he prepared to concede that his restaurant had been serving semi-decomposed fruit salad. Very reluctantly he refunded the cost of one breakfast, but as I had paid the day before, my car was locked in his car park and I had a ferry to catch in under an hour, I had a weak hand. To be honest, a decent apology earlier would probably have done, but that did not appear to be part of the morning staff service.
So, since I was unable to make the management understand that serving gone-off food is a pretty big no-no in England, I feel that I should just warn fellow travelers that, while this hotel offers moderate value for money, and is reasonably well placed, with nice rooms, don’t expect any help from the management if something goes wrong.
- Official Description (provided by the hotel):
- Welcome to Hotel Escale Oceania Saint-Malo... Your hotel in Saint-Malo facing the sea!The Hotel Escale OceaniaSaint-Malo is ideally situated in Saint-Malo, facing the sea, along the "Chaussee du Sillon" (Sillon Causeway), at just 700 m from the walled city and 200 m from the thalassotherapy centre.The hotel comprises 88 modern and comfortable bedrooms: parquet flooring, continental quilt, flat-screen TV, free Wi-Fi access, etc. Take advantage of the hotel's Superior and Prestige bedrooms for an unspoilt sea view! ... more less
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- Also Known As:
- Escale Oceania Saint Malo Hotel Saint-Malo