We've ordered this hotel at the beginning of June for the group of 9 persons, 5 apartments. The hotel approved our reservation. When we arrived it turned out that only 4 rooms are reserved for our group. One of us reminded out of any arrangements. There were no available apartments in this hotel and for the half of the night he had to run out looking for apartment in other hotels, and there weren't any available apartments in any of them.
Only the following night the room was available for this person.
The owners of the hotel didn't apologized and as well didn't try to propose any compensation for their mistake.
In addition, in few of our apartments the showers were broken.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and 5viajes2012 S.L. so you can book your Hotel du Cygne reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.