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“Poor service with booking” 2 of 5 bubbles
Review of Hotel Belle Epoque

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Hotel Belle Epoque
Ranked #17 of 63 Hotels in Beaune
Certificate of Excellence
Australia
Level Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Poor service with booking”
2 of 5 bubbles Reviewed 27 April 2014

I'll start out with the positives of this hotel:
- great location close to the centre of Beaune and very safe as every time you come in or out of the hotel (by car or foot) an alarm goes off and a staff member checks
- cosy rooms, well cleaned
- breakfast was simple but quite nice with delicious croissants. Be aware that if you request fruit you'll be given whole fruit
- the first staff member who greeted us was helpful and he made some suggestions for restaurants to visit (although they were closed).
- simple parking right outside the rooms with easy access to the major motorways

Now the negatives:
- no privacy as every time you come in or out of the hotel an alarm goes off
- additional 5 euro parking
- We were in room #1 which was across from the kitchen/dining area and right next to reception so from 7:30am onwards you hear cases being dragged along or people going for breakfasts (not ideal for a sleep in)
- Very poor customer service. I booked online 3 months prior (using my Amex) but the day before I was due to arrive in late April I was advised that my credit card was "unacceptable" and they were going to cancel my booking - very surprising and unprofessional. We were in Switzerland at the time and this caused unnecessary stress and resulted in an AUD $60 call to sort out the booking. They had the correct number and this card has been used for many other things during the trip so I have no idea what their problem was.
This issue wasn't mentioned at all on check-in. When I questioned it with the reception staff on check-out she simply said "it wasn't me you spoke to" (even though I thnik it was her) and regarding the $60 call she said that was because I'd used booking.com to make the reservation?! When I suggested that they check the cards when the bookings were made she said "we check the cards 2 days before the reservation". This is the reason for my poor review. No apology and no offer to credit us for the call or do anything to help our situation or resolve this issue for future bookings.

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Rachel_Whales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleBeaune, Propriétaire at Hotel Belle Epoque, responded to this review, 4 May 2014
Google Translation
Cher Client
Je vous remercie pour votre avis, qu'auriez-vous préférez, suite à votre problème de carte de crédit, Que nous ne vous prévenions pas en annulant simplement votre réservation? Que nous fassions une demande d'autorisation lors de votre réservation afin de bloquer les sommes sur votre carte?
Nous ne faisons qu'une demande de renseignement sur la carte laissée en garantie, donc sans blocage de montant, ce qui laisse plus de liberté à nos clients, nous ne le faisons que 48h à l'avance puisqu'une autorisation simple vous permet de toujours vous servir de votre carte sur laquelle aucune somme n'est pré-autorisée, J'ai mis en place cette procédure pour être le plus équitable possible pour nos clients et pour nous afin de garantir les réservations devant le nombre croissant de cartes interdites, non provisionnées ou annulées données en garantie pour les réservations de clients ne se présentant pas à l'hôtel, que nous ne pouvons pas facturer et pour lesquels nous perdons la nuit.
Pourquoi aurions-nous à vous dédommager de vos coûts téléphoniques par l'intermédiaire de Booking.com pour un problème survenant sur votre carte, refusé par le système, qui aurait été facilement régler par e-mail, je note de plus que le règlement que vous avez effectué a été fait avec une Visa et non une Amex, pour une réservation faite avec un autre nom, c'est pour cette raison que je n'ai pas répondu plus rapidement à votre commentaire ayant été obligé de faire quelques recherches afin de comprendre vos remarques
Bien Cordialement
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432 reviews from our community

Traveller rating
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    61
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    4
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 15 March 2014

The new part of the hotel, at the back is just perfect.
Beautifully done rooms, spacious and quiet, with a countryside feel.
The staff is very helpful and friendly, we had a little issue with internet the first night which was sorted the following day.
Nice continental breakfast (massive croissants - the biggest I've ever seen probably).
Good parking space.

Room Tip: the new rooms at the back are the bigger and quieter
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Sarabach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleBeaune, Propriétaire at Hotel Belle Epoque, responded to this review, 17 April 2014
Dear Guest
Thank you very much for your comment it will be a pleasure to see you again in our House

Your Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
malaucene
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

Stayed one night here in February, a hotel with a distinctly old fashioned French country hotel feel. Room a bit on the small size but every thing worked well, and clean - good bathroom. Very well positioned just on the edge of the center for those visiting the Hospice etc. Breakfast was pretty average fare ( you might think about a coffee shop alternative nearby in the town). Manager friendly and helpful. Nice little bar for your apero, wines by the glass. Parking in forecourt off the road. Reasonable price for what we got. Would return next time we are in Burgundy.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Philip R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleBeaune, Propriétaire at Hotel Belle Epoque, responded to this review, 12 March 2014
Google Translation
Cher Client
Nous vous remercions vivement pour votre visite dans notre établissement.
Espérant avoir à nouveau le plaisir de vous servir prochainement
Bien Cordialement
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 January 2014

a lovely hotel very comfy rooms, ample parking, easy to access and in an ideal spot if your heading to the alps or to see the beautiful town which is just a short walk away. Very friendly and helpful staff who speak good english, standard continental breakfast but done well, overall very pleasant place to stop

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charliegib93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleBeaune, Propriétaire at Hotel Belle Epoque, responded to this review, 12 March 2014
Google Translation
Cher client,
Nous vous remercions pour votre séjour dans notre maison, espérant vous faire découvrir une prochaine fois lors d'un plus long séjour d'autres visites gastronomiques ou de dégustations.
Bien Cordialement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

Beaune, the ancient Burgundian wine capital is the perfect place for holidaymakers traversing France en route for the South or the Alps to break their journey. There are several modern Hotels on Beaune's outskirts but the Belle Époque, a 5 minute walk from the centre and next to Beaune's iconic Hotel de la Poste provides something different. As a previous reviewer has pointed out, it has charm and history. It is comfortable; it has highly friendly personal ownership/management and nothing too much trouble. It also has safe parking. The rooms are spacious and cater for all needs. There is no restaurant but breakfasts are copious and good.

Room Tip: There are family rooms, singles and doubles. Proper sheets and good pillows. The only criticism is t...
See more room tips
  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Will K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleBeaune, Propriétaire at Hotel Belle Epoque, responded to this review, 12 March 2014
Google Translation
Cher Hôte
Nous vous remercions pour votre commentaire qui nous a particulièrement touché, nous serons heureux de vous recevoir à nouveau dans notre maison
Bien Cordialement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
107 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 bubbles Reviewed 26 December 2013

This is a lovely hotel located just on the outskirts of historic Beaune. The building is old and charming. Our room was very spacious. The wooden beams and the vaulted ceilings added charm to the room. The hotel provides private parking which was included in our room rate. Breakfast was wonderful. There is no elevator as it is an old building but it was fine for us. There is an excellent bakery just couple doors down so make sure to stop by and buy some pastries for the road. I would definitely come back.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AlexandriaGirl123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleBeaune, Propriétaire at Hotel Belle Epoque, responded to this review, 28 December 2013
Google Translation
Cher Client
Merci pour votre commentaire
Au plaisir de vous recevoir lors d'un prochain séjour en Bourgogne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 7 December 2013

We stayed in a family room which was done up quite beautifully and worked perfectly if we were a family of 4. We were two couples travelling together and couldn't find any other room at the short notice so this did well.

It was a unique experience to stay in a hotel that seemed cut out from a period romance novel. The walkways, the flower beds, the candle like lighting added to the mystique of the hotel.

On more practical concerns, the in-house car parking facility was very secure and helpful
The breakfast is well appointed though you must know what you need to order in advance. The service was attentive when there were staff around. Beaune is a wonderful stop near Paris to explore the wine and the food of the region and Belle Epoque helped us get right down to it!

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Prashant G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleBeaune, Propriétaire at Hotel Belle Epoque, responded to this review, 10 December 2013
Google Translation
Cher Client
Nous vous remercions pour votre commentaire et espérons vous recevoir lors d'un prochain séjour
Bien Cordialement
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Belle Epoque

Property: Hotel Belle Epoque
Address: 15 rue du Faubourg Bretonniere, 21200, Beaune, France
Region: France > Bourgogne-Franche-Comte > Cote d'Or > Beaune
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#17 Romantic Hotel in Beaune
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Belle Epoque 3*
Number of rooms: 28
Official Description (provided by the hotel):
We will have the pleasure to welcome you in this former wine merchant house, restored in the Burgundian style, located within 3 minutes walk from the town centre of Beaune. The peaceful setting, the quality of welcome and the many tourist sites will make up a very pleasant memory of your stay. The warm and family atmosphere of our hotel will charm you. The whole team of the Hotel Belle Epoque wishes you a good stay in Beaune ! ... more   less 
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Also Known As:
Belle Epoque Hotel
Belle Epoque Beaune

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