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“Wonderful service”

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Le Pavillon des Lys
Ranked #5 of 25 Hotels in Amboise
Certificate of Excellence
Markham, Ontario
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Wonderful service”
5 of 5 bubbles Reviewed 15 September 2012

From the moment we arrived we had excellent service - Vincent came out to take our bags before we were out of the car. The hotel is lovely, the bed was very comfortable and the pillows were very good. We had a lovely view from our top floor room. Sebastien had e-mailed that the restaurant had closed earlier this year but it is now open to guests. We had our first meal in France in the dining room and it was delicious. The foie gras was amazing and an incredible generous portion!
Vincent and/or Sebastien are always available to assist and answer questions, direct, advise or make dinner reservations. We had a wonderful stay and highly recommend this hotel.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nell23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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344 reviews from our community

Traveller rating
    232
    91
    17
    3
    1
See reviews for
65
225
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5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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  • English first
  • French first
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English first
Godalming
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 12 September 2012

My wife , daughter and I stayed overnight on the way to a our son's wedding in the south of France. We wanted to treat ourselves en route and this was the perfect place. We booked the Deluxe and the Traditional rooms. The design of the hotel and its execution gives it a special ambience. We had a bottle of cremant in the courtyard before going out for dinner (we knew the kitchen was closed on Sundays) - perfect setting. Lovely breakfast too. Sebastien runs an extraordinary hotel , with a most charming and modest manner.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
4 of 5 bubbles Reviewed 10 September 2012

This is a very welcoming place and the service is very good. The hotel has been tastefully decorated and seems to me to be very much a one-off. Considering it costs the same as the Novotel up the road, I know where I'd rather be...

We stayed in Suite 20 which is at the top of the hotel. Again, well decorated and lots of nice touches in the room. Air-con isn't the most ferocious in the world and could do with being slightly more powerful in a room where management advise against opening the windows due to midges.

We ate dinner - it was excellent. Indeed, the seafood fricasee was one of the best things I had in France this summer. The dining room looks good but the tables are quite close to one another and there is no background music - we were both conscious that we could hear what other diners were saying and vice versa. Also had breakfast, again this was excellent.

Nice to stay in a place which the owners have put their heart and soul into, recommended.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flaherty99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
5 of 5 bubbles Reviewed 21 August 2012

Just returned from a 3 day stay at this wonderful hotel. We had a wonderful time and would highly recommend it. We stayed in the cottage with a loft. We had our own patio out in front of our room. Had coffee there every morning and cocktails at night. Sebastian and Vincent were so helpful and went out of their way to make our stay fantastic. It was a perfect place to explore the Loire Valley. We arrived by train (had been visiting other parts of France and Spain for 3 weeks)
and took a taxi to the hotel. Sebastian was able to book us tours to see the Chateaus in the area.
We would definitely stay there again. We were debating between this hotel and others rated high on tripadvisor. We were so happy we chose this one because the location was so much better.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 21 August 2012

This is a very nice hotel in a great location....however on a hot night the air conditioning went out.
When I called the night manager to see what he can do he came up to the room and told me there was nothing wrong with the air and if I did not like it I should find another hotel.
Then I asked for a fan for the room....he told me they had no fan and that the next day he wanted me to leave the hotel.
NOT a great way to get a good review!!!

Room Tip: there are lots of stairs.
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LePavillonDesLys, Gérant at Le Pavillon des Lys, responded to this review, 22 August 2012
Dear Sir,

Thank you for your comment.
We understand you difficulty facing the heat wave in Amboise during your stay, and that there was a problem with the air conditioning, that has been resolved. We are sorry that this had happen during your stay. But this problem did not allow you to have the attitude you had with the staff of the hotel by yelling on them at midnight. During your stay you had never said hello or thank you neither. So the only solution we had was to propose to you to find an other hotel.
We are sorry that you didn't have a nice stay, but it doesn't allow you to leave without paying the bill for your extras and making us run after you so we could get the key of the room back.
We regret that you did not have a pleasant stay.

Sébastien Bégouin,
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 20 August 2012

We loved this hotel - it is comfortable, welcoming and first class. Do stay here if you are staying in or around Amboise. We found it by accident but were so thrilled to find it> The rooms are fantastically comforable and they said ours was small but it had a sitting room bedroom and fantastic bathroom. We couldn't fault it.

Room Tip: phone them - they are so helpful
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WinterSolsticeDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Lansing, Michigan
Level Contributor
106 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 20 August 2012

This hotel is great. It looks like it has recently been completely renovated. It has lots of charm and is nicely decorated. The staff are very helpful. Breakfast is fairly standard for France, but it feels very elegant due to the nice breakfast room and nice linens.

Our room was a deluxe room that was very large. The bathroom was band new with a great shower. Very clean and comfortable. The room was on the top level (3rd floor I think). No elevator, but very cool old staircase.

Parking is good and behind a locked gate at night. The location is great, but very difficult to find. It is on a very narrow one way street, right on an intersection. It is an easy walk to the pedestrian area. It is centrally located to several chateaus, but you will probably need to drive to get to them. Some guide books like Rick Steves talk about biking to them, but I do not see how that would be possible. It is about 1/2 hour drive to most of them.

Overall a great hotel, great location, good staff. A little pricey, but I can see why they are able to charge a little more than most hotels.

Room Tip: Deluxe rooms have a great shower, and are very big. I suspect that any room here would be very nice...
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silrak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Pavillon des Lys

Property: Le Pavillon des Lys
Address: 9 rue d Orange, 37400, Amboise, France
Region: France > Centre-Val de Loire > Loire Valley > Amboise
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 25 Hotels in Amboise
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Pavillon des Lys 4*
Number of rooms: 9
Official Description (provided by the hotel):
. ... more   less 
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