This hotel is a 2 star so we were not expecting what we had at other 3 and 4 star hotels we stayed at, but the staff made us feel uncomfortable and unwelcome which is the reason for the low rating.
One evening after dinner at 10:30pm we found ourselves locked out of the front gate and unable to access our rooms. Our room key did not work on the lock and we could not get the attention of anyone who may have been in the lobby. Not knowing what we should do, our son scaled the wall in front of the property and went in the lobby where he found no one present to open the gate. After some time we discovered an open gate at the next door property which we entered and walked around to the back of our hotel property which was open and we were thankfully able to enter. The next morning I told one of the women staff members what had happened and she was clearly irritated and upset with us because she said that she "told us that" when we checked in. She kept insisting that she told us the gate would be locked and how we were to get in. Finally one of the male staff members who was listening came forward and said "this has not happened in 10 years"!! Well....none of the 4 members of my family recalled anything about...This hotel is a 2 star so we were not expecting what we had at other 3 and 4 star hotels we stayed at, but the staff made us feel uncomfortable and unwelcome which is the reason for the low rating.
One evening after dinner at 10:30pm we found ourselves locked out of the front gate and unable to access our rooms. Our room key did not work on the lock and we could not get the attention of anyone who may have been in the lobby. Not knowing what we should do, our son scaled the wall in front of the property and went in the lobby where he found no one present to open the gate. After some time we discovered an open gate at the next door property which we entered and walked around to the back of our hotel property which was open and we were thankfully able to enter. The next morning I told one of the women staff members what had happened and she was clearly irritated and upset with us because she said that she "told us that" when we checked in. She kept insisting that she told us the gate would be locked and how we were to get in. Finally one of the male staff members who was listening came forward and said "this has not happened in 10 years"!! Well....none of the 4 members of my family recalled anything about her giving use instructions on how to enter the property in the evening! Even if she did and we didn't hear it they could have been so much nicer about it. There was no "I'm really sorry that happened to you" or anything. It left a really bad taste in our mouths. Couldn't wait to leave this place!More
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