We were expecting a simple hotel , but it actually was a lot sadder than in the photos . It was around the corner from Chenonceau which was great but there are much nicer hotels for almost the same price in the same area . We booked to stay for 4 nights and we were driving from Normandy and due to some personal issues couldn't arrive before 10pm , we phoned the hotel saying that we will be late but we are coming , we got a flat NO, that it's not their problem they will close at 10pm and we can only get in the next day.So we were forced to pay the night in the other place . We didn't like the place on arrival and wanted to leave the next day ( the booking.com arrangement was cancellation price for one night , which was already paid for the first night ). The woman told us to cancel the booking and wait until the morning to see if she can give us back the money for the other 2 nights that we didn't want to stay ) we spoke to booking.com that night and they told us that legally they can charge us only one night and not the whole stay and anyway the arrangement was to pay in cash at the end of the stay. In the morning she gave as a receipt charged for the whole stay dating before we even appeared at the hotel saying that it was the policy of the hotel. When we tried to explain to her that actually it's not according to booking.com with whom we made our reservation she turned hysterical and said that she's not going to talk to us and left. We heard her laughing and talking bad about us with the other staff in French !!! At the end the booking.com made her return our money but the experience was a negative one.The main problem was that she charged us before we even arrived for the whole stay and when we went to cancel she acted like no money has been charged yet and we can sort it out in the morning we were ment to pay in cash ( for the 2 days , not all 4).So she lied to us knowing the money was charged in advance for all 4 nights (which wasn't the rules on booking ) and was hoping to get away with that !!! Very sneaky and totally unprofessional !!!!
- Official Description (provided by the hotel):
- Family hotel, center on the Chenonceaux Town. French & local restaurant private parking : free pet : free ... more less
- Reservation Options:
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- Also Known As:
- Hostel Du Roy Chenonceaux, France - Loire Valley