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Grand Hotel de Tours
Ranked #16 of 87 Hotels in Tours
Reviewed 14 September 2013

We stayed there last night Friday the 13th ... maybe a bad omen of things to come. We've travelled all over the world and can readily state that this was THE smallest room we've ever seen. Barely enough room to squeeze around the end of the bed ... one of the amour doors couldn't open as it was so close to bed ... hardly enough room to sit at the 'desk' with bed so close ... the only place to set our second suitcase was on the floor which meant we had to avoid stepping on it when getting out of bed.

And what's with the lack of basic amenities like a bar of soap or shampoo? Instead they have an "all-purpose" liquid soap dispenser that is also intended for shampoo. How about an iron? You guessed it - not a chance. These guys are even so cheap they left ONE piece of note paper instead of a full pad. No ice, no coffee/tea maker in rooms, no portable fridge ... we shouldn't have to ask the front desk for these items.

Maybe one day French hoteliers will start to ask themselves why North American and other hotels in other parts of the world can offer their guests all these simple comforts and courtesies at VASTLY lower prices. But we won't hold our breath.

And perhaps the manager could consider actually changing some of these policies instead of lamely defending the status quo whenever he gets criticized.

Melina Cormier & George Scott

  • Stayed: September 2013, travelled as a couple
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2  Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludivine C, Commerciale at Grand Hotel de Tours, responded to this reviewResponded 18 September 2013

Dear George,

Thank you for taking time to write a comment.

You tell us having traveled around the world, however we are very surprised to find only one opinion on your profile's Tripadvisor .

Whatever the booked hotel in the world, you cannot get a suite for the price of a standard room.
Our Classic rooms are indeed the smallest rooms we offer and the most accessible in terms of price. Anyway, these rooms are 13sqm.

Courtesy trays are available only in our Superior and Suite rooms. However, you can request one at the reception 24h/24h, like irons.

However, we have two types of rooms more spacious and comfortable. We invite you to discover on our official website.

On the soap and notepad, thank you for drawing our attention to the inconvenience and pass your comments to our management.

Hoping to have responded favorably to your comment,

Ludivine Contreau
Sales department

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196 - 202 of 966 reviews

Reviewed 8 September 2013

An excellent hotel in the heart of a beautiful city. Lovely family room, clean and comfortable. Nice central location near to plenty of good restaurants and shops. Perfect for a stop off on the way from Bordeaux to Cherbourg.

  • Stayed: September 2013
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Thank Robmc2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludivine C, Commerciale at Grand Hotel de Tours, responded to this reviewResponded 9 September 2013

Dear Guest,

Thank you for taking time to write a comment on tripadvisor.

The Grand Hotel Tours is two steps from the station and located in the city center so you can also discover easily the historic area of Tours (10 min walk).

Do not hesitate to book on our officilal website, we offer the best deals on the hotel website.

We hope to welcome you again at the Grand Hotel de Tours.

Ludivine CONTREAU
Comemrciale

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Reviewed 3 September 2013

The location was excellent for us on a stopover from 2 weeks in the Dordogne. We drove in to the city and straight in to the recommended Vinci car park. On exiting the car park on foot the hotel was right behind us! It couldn't have been easier (compared to lots of other stop-overs)!

The room was large, very clean and comfortable and we had a view over the station. The bathroom was very luxurious - amazing shower and black free standing bath. We kept the air con all night which we didn't find as noisy as if we were to open the windows and we were actually quite cold when we awoke! Our two children had twin beds which had been converted from a sofa bed I think. The double was absolutely huge - I think we could have all slept in it together!

The receptionist was very helpful and provided us with a map of the city and directions to restaurants and points of interest. There is lots to see so if you are only staying over night its worth trying to arrive here around 4pm so you have time to explore, people watch over a few drinks and enjoy a nice meal. There is a large ferris wheel and carousel by the river if you have children. Beware the ferris wheel is very expensive, I think 4 Euro's each!

McDonalds is just around the corner from the hotel which was very convenient for an English cup of tea and a very swift breakfast that suited all the family so we could be on our way to the Eurotunnel early in the morning. (And certainly cheaper than the breakfast at the hotel).

Room Tip: I would say rooms at the front with the station view are better based on other people's reviews.
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  • Stayed: August 2013, travelled with family
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Review collected in partnership with this hotel
Thank EMMA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludivine C, Commerciale at Grand Hotel de Tours, responded to this reviewResponded 4 September 2013

Dear Emma,

Thank you for your nice comment on Tripadvisor.

As you say, the Grand Hotel Tours is conveniently located in the city center in order to discover all the city on foot.

We have a special rate with the secure Vinci parking few meters ago from the hotel, 8 euros for 24H instead of 11 euros.

We suggest several kind of rooms ranging from Classic Room to the Winston Churhill Suite, and family rooms, adapted to your budget.

Our team is available to answer the different needs of our customersand give good recommendations (restaurants, shopinng etc...)
Just next street, you can find restaurants fast-foods if you want to eat quickly.

The Grand Hotel Tours is two steps from the station and located in the city center so you can also discover easily the historic area of Tours (10 min walk).

Regarding the breakfast buffet which is in the average prices charged by our hotel colleagues, we are proud of the wide range of products. On the menu: coffee, chocolate, selection of teas, juices, breads and pastries, waffles or pancakes, fresh fruit basket, dried fruit, fruit salad, selection of cheeses, yogurt, deli tray, and eggs according to your taste: scrambled or hard-boiled.

We hope to welcome you again at the Grand Hotel de Tours.

Ludivine
Commerciale

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Reviewed 3 September 2013

We spent 5 days in Tours to visit the Loire valley and see chateaux.We arrived in Tours by TGV . the station is a minutes walk to the hotel. The staff were ver accommodating and could mostly speak English. our room was ver comfortable. Even though there were no coffee or tea making facilities in our room they were able to supply us with that on request. There was no fridge on the room and as we had our Quaker oats and fruit for breakfast they were able to keep our milk in th reception desk for us. They were able to recommend restaurants and activities for us which we're good too. They told us about the special event of the opening of the tramway. This event was a bonus for us. Everyone inTours must have been out for the party. Plenty of good street entertainment and big rock concert in the evening.Weather was great too. We were able to try out our French speaking in Tours as well as not any people could speakEnglish. the Musee de Beaux art was a particular appeal for me with some wonderfull paintings from thecollectionofCardinal Richelieu. parks and gardens were lovely.We were there in August.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank trish s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludivine C, Commerciale at Grand Hotel de Tours, responded to this reviewResponded 4 September 2013

Dear Guests,

Thank you for taking time to wirte a comment on Tripadvisor.

The Grand Hotel Tours is two steps from the station and located in the city center so you can also discover easily the historic area of Tours (10 min walk).

Our team is available to answer the different needs of our customers. Most of them speak a good english.

All superior rooms have a courtesy tray but you can ask at the front desk open 24H/24H. The same if you have food to keep cool.

As you mention, the tram arrived in Tours, and you can find a stop just closed the Grand Hotel.

We are delighted that you enjoyed our beautiful city and its attractions with this beautiful weather.

We hope to welcome you again at the Grand Hotel de Tours.

Ludivine
Commerciale

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Reviewed 30 August 2013

Great hotel. Lady on front desk very helpfull. Beds very very very comfortable. Really clean nice quiet room with lovely big bath (room 126). No view from room as such but did not matter to us. Did not stop for breakfast as at €13 a bit dear for coffee & croissants. Parked as recommended in Vinci car park opposite main hotel entrance. Really easy. Hotel then take payment for car park for you & give you an exit ticket for when you leave. Could not be simpler. Hotel 5 mins walk from town Center right near main railway station. But we heard no noise from Trains. Air con worked fine but as it was quiet outside we could also have the windows open. Would stop at this hotel again

Room Tip: Choose room 126 if you want a nice quiet room & don't mind not having a view
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  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Wabbit2961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludivine C, Commerciale at Grand Hotel de Tours, responded to this reviewResponded 2 September 2013

Dear Guests,

We received your message of last friday and thank you for the interest which you carry in our establishment.

Our team is available to answer the different needs of our customers. Thank you for all your encouragements.

Most of our "comfort" rooms have a view on the courtyard and are generally very quiet.All our rooms are equipped with air conditioning.

We are surprised to see your comment on our breakfast buffet which is in the average prices charged by our hotel colleagues, we are proud of the wide range of products. On the menu you can have : coffee, chocolate, selection of teas, juices, breads and pastries, waffles or pancakes, fresh fruit basket, dried fruit, fruit salad, selection of cheeses, yogurt, deli tray, and eggs according to your taste: scrambled or hard-boiled.

We have a special rate with the secure Vinci parking few meters ago from the hotel.

Located in the city center you can also discover the historic area of Tours (10 min walk).

We hope to welcome you again at the Grand Hotel de Tours.

Mlle Ludivine CONTREAU
Commerciale

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Reviewed 29 August 2013

We liked the traditional feel of this hotel, and its proximity to the fantastic railway station - worth a look. The room was clean and comfortable, with a very nicely refurbished bathroom. Air con worked well but was too noisy to keep on during the night. Helpful receptionist, who gave us a map and showed us where was worth going to. Décor in corridors was grim, but ok in rooms. Parking nearby was tricky to find at first (underground), but hotel gave all guests a 3euro reduction, so 8 euros for the night. We ate breakfast at the nearby L'Univers café instead, for half the price, as the breakfast was pricey in the hotel. Great situation for seeing the old city centre. Simple bar and seating area - nothing special. Overall satisfactory, and we'd stay there again for a short trip.

Room Tip: Rooms at the back are quieter, but have no view.
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  • Stayed: August 2013, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludivine C, Commerciale at Grand Hotel de Tours, responded to this reviewResponded 30 August 2013

Dear Penny,

Thank you for taking the time to write your comment.

All our rooms are decorated in the spirit of the 30s and we assume that choice to offer a different hotel as chain hotels.We are delighted that you appreciate our decoration.

Our team is available to answer the different needs of our customers and they give good recommendations to ou guests.

We have a special rate with the secure Vinci parking few meters ago from the hotel, 08.00 euros instead 11.00 euros for 24Hours.

Regarding the breakfast buffet which is in the average prices charged by our hotel colleagues, we are proud of the wide range of products. On the menu: coffee, chocolate, selection of teas, juices, breads and pastries, waffles or pancakes, fresh fruit basket, dried fruit, fruit salad, selection of cheeses, yogurt, deli tray, and eggs according to your taste: scrambled or hard-boiled.

Our bar is a great meeting place for locals and guests alike. In this modern hotel with a timeless ambiance, the Grand Hotel Tours bar offers a choice of wines from the Loire Valley as well as some exquisite cocktails. This relaxing, convivial bar has a flatscreen TV so you can watch all the main sports events.
The barman is at your service everyday in the high season from 6 pm to 11 pm.
The ideal place to enjoy a drink with friends.

We hope to welcome you again at the Grand Hotel de Tours.

Mlle Ludivine CONTREAU
Commerciale

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Reviewed 28 August 2013

Picked hotel due to location, OK, room was a Comfort so not the basic, though view was brick wall, didn't matter as used as a base and for that excellent.

Right next to station, buses and tram stop, alos buses to/from airport. 10 mins walk to historic old town with main shopping area and plenty of cafes, bars, restaurants nearby

Room Tip: I had a "Comfort" room but "view" was a brick wall. Would have been OK but no sc...
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  • Stayed: August 2013, travelled solo
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Thank Darren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ludivine C, Commerciale at Grand Hotel de Tours, responded to this reviewResponded 30 August 2013

Dear Darren,

Thank you for taking time to write a comment.

The Grand Hotel Tours is two steps from the station and located in the city center so you can also discover easily the historic area of Tours (10 min walk). From September 1, the historic center is 5 minutes away with the arrival of the tram with a stop right next to the hotel.

We suggest several kind of rooms ranging from Classic Room to the Winston Churhill Suite, and family rooms, adapted to your budget. Our superior room have a view over the square and the station. Do not hesitate to ask for next trip.

We hope to welcome you again at the Grand Hotel de Tours.

Mlle Ludivine Contreau
Commerciale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel de Tours

Address: 9 Place du General Leclerc, 37000, Tours, France
Phone Number:
Region: France > Centre-Val de Loire > Loire Valley > Tours
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #16 of 87 Hotels in Tours
Price Range: £59 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Hotel de Tours 3*
Number of rooms: 105
Official Description (provided by the hotel):
The Grand Hotel of Tours has been built in 1927 by the famous architect Maurice BOILLE and the decorator internationally Pierre Chareau. He has recently renovated, the hotel benefits of a contemporary decoration inspired of an Art Déco style of the 30’s.Ideally and strategically situated in the heart of the center of Tours, to 2 minutes walk of center Tours station of the Palais des Congrès of Vinci, Roman historical district and Cathedral which occur near to the hotel.The rooms are spacious, decorated, conditioned equipped of a TV satellite, a free access to Internet and services offered.The hotel is equipped with all the comfort to make your stay enjoyable. ... more   less 
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Also Known As:
Best Western Tours
Tours Best Western

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