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“Friendly staff, but wobbly quality”
Review of Hotel Jean Moet

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Hotel Jean Moet
Ranked #2 of 14 Hotels in Epernay
Certificate of Excellence
Stockholm, Sweden
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Friendly staff, but wobbly quality”
Reviewed 6 October 2013

When you arrive at this hotel you notice that one of the four stars attached to the fence seems on its way to scape. That's a rather good summary of the place. Reception staff is very friendly and helpful - make sure to make use of their knowledge about restaurants and activities when visiting Epernay. The rooms are rather odd in shape, which makes them feel smaller than they are. Cleaning is unfortunately not perfect on surfaces not immediately visible. Probably a more thorough scrub per month is needed behind wash basins and similar. Breakfast is ok for french standards, but absolutely not worth the price charged. WiFi is free of charge and works really good. If you are sensitive to noise, bring ear plugs. The house is old and sounds travel through both walls and floors. If you are unlucky (like us) and the neighbors decide to have a late night party in their room, sleep is not easy...

Room Tip: Rooms facing the street on the middle floors seems best.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaltisM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 7 October 2013
Dear guests,

We thank you for giving us your feeling. We feel sorry that the breakfast does not fit you.

We hope to welcome you another time in our hotel.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Darwin
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2013

Wonderful friendly service from Christelle, who speaks excellent English. Room was well appointed, with comfortable bed, however we could hear the people in the room above. Room was overpriced.

Nespresso coffee machine in the room was charged at 5 euros per sachet and use of spa was an additional 10 euros pp. Metered parking on street only. Buffet continental breakfast was 15 euros pp and virtually inedible, not to mention cold. Will not return.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darwinsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 4 October 2013
Dear guests,

We thank you for your remarks and would like to provide some clarification. You wrote that you had to pay 5 euros per cap for the nespresso in your room, it is true that the nespresso is not free, but only at 5 euros for the 6 caps of coffee and you had free regular coffee and tea in your room as well as a welcome buffet at your disposal every afternoon from 2pm to 7pm in the glassroom.
Furthermore, for the spa, the price of one entry is 10 euros but if you are coming as a couple or more, the entry is at 5 euros per person and unlimited during your stay.
Regarding the car parking, september is the time of celebration of harvest and the city parking is each year occupied with the funfair. We are really sorry you had some problem to park your car.
For the breakfast, it is a buffet with cold and hot dishes. There are some fresh scrambled eggs, sausages, beans cooked each morning and the croissants and bread are coming from the best bakery of Epernay. The water bath is at 30 degrees. However, if the dishes do not suit you the person in charge of the breakfast would have cook new fresh dishes.

We would be pleased to welcome you again in our establishment and offer you the breakfast.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 September 2013

Modern hotel , we stayed for 2 nights whislt visiting the area / champagne houses. Just about the perfect location really opp the "mile". Warm welcome , very well appointed rooms and plenty of parking around. Location comes with a price and Breakfast is a rip off really at 14 euros , its adequate and convenient and served till 10.30 so thats a plus. This was the second time we have stayed at the hotel

pleanty of restaraunts around and of course the big ( and smaller ) champagne houses , so a lot to spend your money on

Room Tip: try and avoid a room looking over the busy road at the front ,
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EssexPathfinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 26 September 2013
Dear guests,

All the staff join me to thank you for this nice post. We are really glad you enjoyed your stay with us and hope to welcome you another time at Hotel Jean Moet & Spa.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 September 2013

We had four rooms for a short break exploring Champagne. This hotel was fantastic! The pool is very small and was a little cold but perfect for me to take my three year old in swimming. The website states an additional charge for use of the spa but the manager showed excellent discretion and didn't charge me to take my little one in the pool while the rest of our party were on a vineyard tour and tasting and then gave me complimentary coffee which was gratefully received. The location is perfect for exploring the champagne houses and the town. The cellar bar was lovely with extremely friendly staff who were keen to share their knowledge and enthusiasm for their region and the champagne produced there!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travellingbeary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2013

The location was perfect but it's definitely not a spa - nor should it claim to be. A freezing pool the size of a paddling pool and a hot tube as big as a bath.... Which you have to pay extra for.
Also for a hotel that "guarantees tranquility" it was SO noisy. We stayed in Room 6 and the creaking floorboards from the room above were unbearable. We chose this hotel because it seemed from the website that it would be a quaint getaway. Instead the noise from the people in the room above, who were not to blame, kept us awake and woke us in the morning. When we complained they told us that it was a common complaint and that if we wrote to the owners we would receive a response within 48hrs. We have written 3 times over a period of a month and have had no replies. Scandalous customer service and a very shoddy hotel. I have never reviewed a hotel online before but these people have compelled me to do so. AVOID

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Easton, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 September 2013

Have just returned from staying at this hotel for 2 nights. It is in a great location - can walk from train station. The staff was very accommodating with reservations and suggestions and spoke English. The breakfast buffet was excellent and at 15 E cheaper than Paris prices. No extra charge for coffee and tea, water all day in reception area. Had 2 spa treatments which were 1/2 price in Sept. and as good as any I have had. Room was a good size with large windows and the bathroom was very modern with state of the art shower. Could not have made a better choice and would return for a longer stay.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arlene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 18 September 2013
Dear guests,

We thank you for your nice comment and are pleased you enjoyed your stay at our hotel.

We hope to welcome you another time in our beautiful region.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 September 2013

This hotel was a great option for the town of Epernay. Centrally located, good staff and very clean hotel- it was a great choice. They do seem very cost conscious (the little coffee maker in the room has a cost), but overall, it was a great place. We were traveling during the "holiday" season in August and the staff was very knowledgeable of what was open and what was closed. I would highly recommend the hotel- but, would advise to grab breakfast elsewhere as the breakfast offered seemed pretty pricey.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 15 September 2013
Dear guests,

We thank you for taking from your precious time to post a nice comment on our hotel.

All the staff is very pleased ou enjoyed your stay and we hope to welcome you an other time at Hotel Jean Moet & Spa.

Yours sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Jean Moet

Property: Hotel Jean Moet
Address: 7 rue Jean Moet, 51200, Epernay, France
Phone Number:
Region: France > Grand Est > Marne > Epernay
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Epernay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Jean Moet 4*
Number of rooms: 12
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