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“Elegance in Epernay”
Review of Hotel Jean Moet

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Hotel Jean Moet
Ranked #2 of 14 Hotels in Epernay
Certificate of Excellence
Gold Coast
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Elegance in Epernay”
Reviewed 22 October 2013

My husband and I recently stayed at the Hotel Jean Moet & Spa on a flying visit and could not be more delighted with our choice of accommodation. This boutique hotel offers all modern comforts, with an air of grace and refinement. The staff are professional, attentive and extremely friendly and are more than happy to offer advice on local attractions, suggest tours and recommend restaurants. They also kindly arranged our private transfer back to Orly airport. This is a gorgeous gem of a hotel in a beautiful village. We hope to return on our next visit to Champagne. Thank you.

Room Tip: I'm sure all the rooms are lovely. We were on the first floor and it was very modern, large with...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlossyGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Receptionniste at Hotel Jean Moet, responded to this review, 23 October 2013
Dear FlossyP,

We thank you for your lovely comment.

We are happy that you had a great stay with us and would be happy to welcome you again in our hotel.

With kind regards
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452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
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London
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 19 October 2013

Really nice hotel, we stayed in a malthusian room on the second floor (room 6) which was beautifully decorated with comfortable double bed, shower and bath. Yes you have to pay for the nespresso machine in the room but this is 5euro for 6 capsules so under 1 euro per cup of coffee and if you don't want to they have instant sachets and a kettle.

We didn't use the spa but did go to the bar next door for a coupe of champagne before dinner - great value again at 6,50 per glass. The hotel does creak quite a bit (lots of wood flooring) so if you're a really sensitive sleeper you'd need ear plugs but we slept fine, heard people getting up around 8am, then went back to sleep until 9!

The breakfast is a bit basic but there is nice bread, croissants, cereal and cooked food if you want it (sausages, beans etc) but really who goes to France for a British cooked breakfast!

The staff were really helpful, made restaurant reservations and changed a visit to a champagne house for us to make it later (too early to start drinking at 10am). All in all highly recommended.

Room Tip: We stayed at the back on the second floor.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Black-eyePurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 20 October 2013
20/10/2013

Dear Mrs. Coldrick-Ford,

All the staff thanks you for your lovely comment.

We hope to have the pleasure of welcoming you next time our hotel.

Kind regards,

La reception
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Chesham, United Kingdom
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 October 2013

Hotel Jean Moet, excellent central location, staff very friendly and helpful, rooms clean and comfortable. Main critism is that we thought we were booking B & B but everything is extra. Breakfast, Spa , expresso machine in room. Quite misleading. Their website should be clearer.

Room Tip: Floor 2. Room 6 is good, front of hotel, so can be noisy. Room 7 (Superior room) nice shower but not...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robinsonpippa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 7 October 2013
Dear guests,

All the staff thank you for your kind comment on our hotel.

We are relly pleased you enjoyed your stay and hope to welcome you another time in the Champagne region.

Kind regards,
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London, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 October 2013

This is a smart small (12 room) hotel in the centre of Epernay, opposite the town hall gardens (very attractive). Helpful staff. Pleasant clean room (no 3). Didn't try the spa. Free wifi. 180 Euro a night so not cheap but reasonable value for its location and ambiance.

Room Tip: Best room we think is no 4 on first floor. It is the largest and faces the front.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barnesian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 7 October 2013
Dear guests,

We are pleased you enjoyed your stay at Hotel Jean Moët & Spa. We hope you will keep a good souvenir of your trip in the Champagne region.

Kind regards,
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Stockholm, Sweden
Level Contributor
93 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 6 October 2013

When you arrive at this hotel you notice that one of the four stars attached to the fence seems on its way to scape. That's a rather good summary of the place. Reception staff is very friendly and helpful - make sure to make use of their knowledge about restaurants and activities when visiting Epernay. The rooms are rather odd in shape, which makes them feel smaller than they are. Cleaning is unfortunately not perfect on surfaces not immediately visible. Probably a more thorough scrub per month is needed behind wash basins and similar. Breakfast is ok for french standards, but absolutely not worth the price charged. WiFi is free of charge and works really good. If you are sensitive to noise, bring ear plugs. The house is old and sounds travel through both walls and floors. If you are unlucky (like us) and the neighbors decide to have a late night party in their room, sleep is not easy...

Room Tip: Rooms facing the street on the middle floors seems best.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaltisM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 7 October 2013
Dear guests,

We thank you for giving us your feeling. We feel sorry that the breakfast does not fit you.

We hope to welcome you another time in our hotel.

Yours sincerely,
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Darwin
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2013

Wonderful friendly service from Christelle, who speaks excellent English. Room was well appointed, with comfortable bed, however we could hear the people in the room above. Room was overpriced.

Nespresso coffee machine in the room was charged at 5 euros per sachet and use of spa was an additional 10 euros pp. Metered parking on street only. Buffet continental breakfast was 15 euros pp and virtually inedible, not to mention cold. Will not return.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darwinsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 4 October 2013
Dear guests,

We thank you for your remarks and would like to provide some clarification. You wrote that you had to pay 5 euros per cap for the nespresso in your room, it is true that the nespresso is not free, but only at 5 euros for the 6 caps of coffee and you had free regular coffee and tea in your room as well as a welcome buffet at your disposal every afternoon from 2pm to 7pm in the glassroom.
Furthermore, for the spa, the price of one entry is 10 euros but if you are coming as a couple or more, the entry is at 5 euros per person and unlimited during your stay.
Regarding the car parking, september is the time of celebration of harvest and the city parking is each year occupied with the funfair. We are really sorry you had some problem to park your car.
For the breakfast, it is a buffet with cold and hot dishes. There are some fresh scrambled eggs, sausages, beans cooked each morning and the croissants and bread are coming from the best bakery of Epernay. The water bath is at 30 degrees. However, if the dishes do not suit you the person in charge of the breakfast would have cook new fresh dishes.

We would be pleased to welcome you again in our establishment and offer you the breakfast.

Yours sincerely,
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Essex
Level Contributor
44 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 September 2013

Modern hotel , we stayed for 2 nights whislt visiting the area / champagne houses. Just about the perfect location really opp the "mile". Warm welcome , very well appointed rooms and plenty of parking around. Location comes with a price and Breakfast is a rip off really at 14 euros , its adequate and convenient and served till 10.30 so thats a plus. This was the second time we have stayed at the hotel

pleanty of restaraunts around and of course the big ( and smaller ) champagne houses , so a lot to spend your money on

Room Tip: try and avoid a room looking over the busy road at the front ,
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EssexPathfinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteljeanmoet, Responsable réception at Hotel Jean Moet, responded to this review, 26 September 2013
Dear guests,

All the staff join me to thank you for this nice post. We are really glad you enjoyed your stay with us and hope to welcome you another time at Hotel Jean Moet & Spa.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Jean Moet

Property: Hotel Jean Moet
Address: 7 rue Jean Moet, 51200, Epernay, France
Phone Number:
Region: France > Grand Est > Marne > Epernay
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Epernay
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Jean Moet 4*
Number of rooms: 12
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