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“Possibly our worst restaurant experience in France”

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Auberge Champenoise
Ranked #11 of 14 Hotels in Epernay
Reviewed 2 August 2010

I can't comment on the hotel itself, but this seems to be the forum for reviews on its restaurant, so here goes. We went here to celebrate my mother-in-law's 60th birthday and retirement. She chose it based on a write-up she read somewhere, but we're thinking now that if it was a positive write-up it MUST have been a paid advertisement. We were there 50 minutes before anyone came to take our drink order, despite repeatedly asking a waitress to have someone come to take our order (there was a toddler with our party who was getting hungry and restless). When a waiter the waiter finally came, he was unapologetic and terribly rude. He even went so far as to correct my grammar (I live in France and speak very good French, but mistakenly used the masculine article instead of the feminine one, apparently an error he felt needed to be corrected). Food was mediocre at best, clearly cheap ingredients were used (the red wine sauce on my monkfish tasted unmistakeably of powdered veal stock) and preparation was unskilled (stale, soggy pastry on plum tarte tatin, plums weren't at all sweetened and were unpleasantly acidic). Dining room was busy but overstaffed, although it was a Sunday lunch, usually a very busy meal in French restaurants, so you'd think they'd have been prepared for the rush. Decor was terribly outdated, cringe-worthy even. Much better food can be had in this region for the same price, very poor value for money. Wouldn't return here if you paid me. It was a thoroughly unpleasant experience.

Stayed: August 2010, travelled with family
3  Thank DKG80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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56 - 62 of 209 reviews

Reviewed 29 November 2009

We spent the w-e in Champagne area, and we decided to eat in the restaurant Auberge Champenoise. The service was very long, the food was awfull and it was crowded.
One of the worst restaurant in the region. if you are in couple, do not eat in there, you will not find a romantic place!!!

  • Stayed: November 2009, travelled as a couple
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2  Thank tibetso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2009

This is a pretty strange hotel. We decided to stay here mainly because of its handy location when driving north through France, the hotel's impressive website, and low cost.

The building seems to have originally been a small, traditional French roadside hotel but it has been expanded considerably in a 1960s / 70s style , and not very tastefully, with low cost materials. Decor is generally very dull. The target market seems to be coach parties.

Our room was spacious and clean, but the bathroom was of the plastic cubicle type used on ferries. Fine for one night.

We decided not to eat in the hotel, dining room and menu did not inspire us. 7.5 euros for breakfast is not worth it - there is a boulangerie across the road and you can buy coffee in the roadside bar attached to the hotel.

Free wifi was handy. Receptionist was friendly and helpful.

Overall, cheap and ok for an overnight stop, but probably best avoided if you have an alternative.

  • Stayed: August 2009, travelled as a couple
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2  Thank comrade98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2009

We were given a very pleasant welcome, and despite a mix-up over the booking, in which the hotel claimed we had booked 2 rooms, the receptionist was very understanding. The lobby was encouraging with an interesting collection of antique radios that would have done any museum proud.

Having passed through a small landing which had a strong smell of cigarette smoke and a faint smell of urine we were pleasantly surprised by our room which was reasonable, and roomy enough to accommodate three adults comfortably. The décor was coordinated and clean. However, the shower/WC looked as though it had not been updated since 1980. The shower was dirty and the shower hose leaked, though the water was at least hot. There was also an unpleasant smell emanating from an unidentifiable source.

We decided not to eat in the restaurant, partly because of the rather amateurish menu and also the less than appetising smell. We decided to buy ourselves a selection of different items from the local supermarket. When we threw away the remnants of our supermarket-bought delights in the large bin in the car park, it became clear that we were not the only residents to have done this.

The beds were comfortable and clean, though unfortunately the combination of warm humid weather, lack of air-conditioning, and location of the hotel made sleep almost impossible. We had the choice of closing the (double-glazed) window and sweltering all night, or leaving it open, and suffering the car park and street lighting, both of which pierced the eye, making sleep difficult. We compromised by opening the window but closing the shutters, leaving us rather warm but not blinded. So we did manage to sleep, after the roaring of motorbikes ended at around 11pm. Then at around 5am the next morning, we were awoken by the very noisy refuse collection outside the hotel, which continued up the street for about 20 minutes. Having finally got back to sleep, we were again awoken a couple of hours later as the small suburb of Moussy came to life with an unbelievable rush-hour racket taking place noisily just outside our window.

And so to breakfast: don’t bother. 7.50 Euros will buy you stale breads, inedible pains au chocolat, possibly from the previous day and reheated; coffee that had to be collected from a dirty machine, yoghurts right at the end of their use-by date, the cheapest jam possible, and a variety of teas that included every variety of tea except actual tea. When we asked for normal tea, we were told quite brusquely that that's all there is. Oh, and the fruit juice was poor as well. The plates weren’t all that clean either.

Everything about this hotel made us feel that it was being run on a shoestring budget, and was in need of some serious renovation. The bathroom and breakfast in particular were really not acceptable.

As a result of our experiences here, we gave up on the last day of our holiday and headed straight back home instead.

  • Stayed: August 2009, travelled with family
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4  Thank chrissw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2009

Fair sized room with module type bathroom. Clean and tidy.
Weather was hot and lack of air conditioner made room uncomfortable. Appears to be no heating for winter time?
Resturant was busy and seemed to have some type of crisis the first night and more limited menu the second. However the food was good and had a very impressive wine list to choose from.
Typical french bar at the front of hotel, used by guests and locals alike.
Interesting lobby area with museum type collections.

  • Stayed: July 2009, travelled as a couple
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1  Thank KhobarDD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2007

My wife and I stayed here late February 2007. We are pretty well travelled, both in Europe and the Americas, and can honestly say this is the worst accomodation we have ever had to pay for - I cannot bring myself to call it an "hotel".

The rooms(we were invited to choose between two), in spite of the no smoking rule, stink of tobacco smoke and are dingy and dark. The toilet/bathroom was filthy and with no toilet paper. The blankets had suspicious looking stains on them.

The only redeeming feature was the charming and very helpful young receptionist - I didn't get her name - who spoke perfect English as she had done her training at an hotel in England.

This place needs a multimillion euros "makeover" and soon, as it's reputation is already spreading.

Stayed: February 2007
3  Thank GordoSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2006

We stayed here, booked by our tour company, for 3 days. The first night we were kept awake all night with the neighbours argueing until the very early hours and then woken up by them at 5am the next morning. The room was ok, no tea/coffee facilities, bathroom VERY small and the shower head had to be heald whilst showering. All our meals were booked with the price of the tour, so we can't comment on value for money but i wouldn't rate the food, the Saturday was 'party' night. The locals booked the hotel for their own parties and the food was on a buffet, first come first served. Obviously they had done this before as the Salmon looked liked a bunch of Phirahas had been at it, and nothing left when we got through the crowds, and we got charged a different price each time we went to the bar for the same drinks!
The fire alarm went off on the Saturday night and the owner of the hotel was on the landing but i could not understand what he was saying due the language barrier, everyone else went back to bed so we did the same!! Faulty Towers springs to mind !!

  • Stayed: July 2006
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2  Thank Bikerbabe34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auberge C, Owner at Auberge Champenoise, responded to this reviewResponded 21 February 2013
Google Translation

Bonjour
Suite à vos doléances sur notre hôtel
C’est vrai que notre établissement est de grande superficie depuis 100 ans selon les générations et les besoins nous avons transformé ce petit café
Un hôtel indépendant avec nos propres moyens financiers, il y a eu gros travaux pour nous mettre aux normes incendies et de Handicaps, chaque année nous refaisons une aile, peinture etc.
Il reste un groupement de 8 chambres a rénover salle de bain et chambre
En janvier et février : période les plus calme : caves de champagnes peu ouvertes au public, village non actif peu de commerces alentour (4km d’Epernay)
Nous en profitons pour faire quelques travaux et un grand nettoyage alors peu de chambres restent libre pour la location la saison touristique commence à Pâques et se termine en Novembre l hiver c’est le restaurant qui fonctionne le plus avec les locaux
En conclusion, il faut voir l’Auberge comme un hôtel et un restaurant construit sur des bâtiments existants ( 17 maisons de villages cote a cote ) le visiter comme un musee rien a voir avec les hotels de chaine nous avons notre propre caractere
Nous privilégions l’accueil, la disponibilité et la gentillesse de notre personnel, les enfants les animaux et toutes les personnes sont accueillis de la même façon

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Additional Information about Auberge Champenoise

Address: 68 Rue des Prieures | village de Moussy, 51530, Epernay, France
Region: France > Grand Est > Marne > Epernay
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 14 Hotels in Epernay
Price Range: £58 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Auberge Champenoise 3*
Number of rooms: 55
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Also Known As:
Auberge Champenoise Épernay

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