A small Hotel with basic facilities and a swimming pool. Pretty expensive for what it is, priced upwards because of its proximity to the Champagne houses but not truly at that level. Stayed here on the last night of a 17 night summer holiday in France with my family. Had two rooms as I have four daughters. The rooms were ok, but nothing special, the building itself however was very handsome and there is a charming bar as part of the Hotel. Didn't feel particularly welcome from the outset, I guess it's not really a Hotel for children but then if you're paying €750 for one night you should be made to feel welcome whether they want you there or not. We asked for a restaurant recommendation and were provided with two, the first was allegedly fully booked (I suspect it is more to do with having a party of six, including four children not something the French are very keen on) so we took the second restaurant suggested which was Le Theatre. I have to say this is one of the worst restaurants I have ever eaten in (separately reviewed) and I was very surprised that a 5* Hotel would put forward such an awful restaurant to guests that are clearly not going to enjoy 'food' at that level. Now I accept that a restaurant suggestion from a Hotel is only that even though it should surely be in keeping with the level of the Hotel. However the most galling part was at point of checking out I raised this point only to be met with a blank wall of 'chacun a son gout Monsieur' a curled lip and a statement that I should have booked the Hotel direct rather than through Booking.com as it would have been cheaper. French customer service at it's very best
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- Also Known As:
- La Villa Eugene Hotel Epernay
- La Hotel Épernay
- La Hotel Eugene