Stayed at this Novotel in August last year as a 1 night stopover on our way to the sunny south. Was very impressed with the suite, hospitality and breakfast. Both kids aged 5 and 2 slept and ate a good breakfast.
However this year we noticed a sharp deterioration in the standard of this hotel. Firstly the room toilet stank of urine and the fridge was broken. My in laws were in another room and their toilet also smelt of urine. Secondly on both mornings the breakfast experience was simply shocking! The tables and chairs were piled high with dirty plates etc!!!... the coffee machine kept breaking down, cutlery and crockery were not replaced quick enough and that also applied to some of the foods being offered. We noticed a poor hapless waitress trying her hardest but she drowned. The management just sat on their backsides at reception oblivious to the problem, until people started to complain and only then did they reluctantly clear the tables. I also noticed the self service shop full of microwavable foods had a serious price hike from last year. This hotel is definitely not worth 100+ euros a night. Look for a bargain price or elsewhere.
- Official Description (provided by the hotel):
- The 4-star Novotel Suites Reims Centre hotel is located in the heart of Reims. The hotel's 80 modern and inviting Suites (323 sq. Ft./30 M²) ensure a comfortable stay. Perfect for a trip to Reims and discover all the UNESCO rated sites and museums nearby. The hotel has a fitness room, Boutique Gourmande open 24/7, a Bar. A free revitalizing session is planned every Thursday evening. Paying outdoor private car park. The Novotel Suites Reims Centre hotel operates a free shuttle service on Tuesdays, Wednesdays and Thursdays (timetable available at reception) so that you can make the most of your evenings in the Boulingrin district and Place d'Erlon. ... more less
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- Also Known As:
- Suite Novotel Reims Centre Hotel Reims