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“Shocking deterioration since previous visit”

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Novotel Suites Reims Centre
Ranked #5 of 68 Hotels in Reims
Certificate of Excellence
Reviewed 13 August 2014

Stayed at this Novotel in August last year as a 1 night stopover on our way to the sunny south. Was very impressed with the suite, hospitality and breakfast. Both kids aged 5 and 2 slept and ate a good breakfast.
However this year we noticed a sharp deterioration in the standard of this hotel. Firstly the room toilet stank of urine and the fridge was broken. My in laws were in another room and their toilet also smelt of urine. Secondly on both mornings the breakfast experience was simply shocking! The tables and chairs were piled high with dirty plates etc!!!... the coffee machine kept breaking down, cutlery and crockery were not replaced quick enough and that also applied to some of the foods being offered. We noticed a poor hapless waitress trying her hardest but she drowned. The management just sat on their backsides at reception oblivious to the problem, until people started to complain and only then did they reluctantly clear the tables. I also noticed the self service shop full of microwavable foods had a serious price hike from last year. This hotel is definitely not worth 100+ euros a night. Look for a bargain price or elsewhere.

  • Stayed: August 2014, travelled with family
    • Value
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Thank Mattthedocoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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261 - 267 of 1,386 reviews

Reviewed 13 August 2014

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Franceavignon-13
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 10 August 2014

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank cmxtwice
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 7 August 2014

A regular stopping point of ours twice a year or so on the way back from the alps. Great family rooms and space. Breakfast if fine albeit they have taken self service buffet to the extreme with the worlds most stupid toaster included. There is no dinner service, there is a take away shop option but it is aggressively expensive. Talk about a captive market, they charge the same price as a restaurant for the pleasure of microwaving it yourself. That's why it doesn't get a five star review. This should be priced as a concession, as a gesture for convenience rather than a cheap attempt to rip of people with no other choice.
They have put on a shuttle to the city centre since I was last there which is a nice touch for those that can avail of it.

  • Stayed: July 2014
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Thank LondonEastender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Hotel in a commercial area right beside the main railway line doesn't sound like an ideal place for a quiet overnight stop - wrong! Staff were friendly, welcoming & very helpful. Room was spacious & modern & quiet. Lack of restaurant means having to go out to eat in the evening Even pushing a wheelchair City centre was only about 10-15 minutes away going through the railway station. (I noticed that the hotel seemed to offer a taxi service into city centre on certain nights which would be a bonus) Certainly worth serious consideration for a stop -overnight or indeed longer.

I have one issue (with all virtually all hotels) & that relates to reduced mobility rooms - wheelchairs & carpets really don't mix well, how about considering wood/laminate floor covering for those rooms?

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
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Thank BelfastAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

One of the only hotels on route to our final destination in Switzerland that would sleep 4 in a room that wasn't really expensive. It had everything we needed, the room was clean and modern with tea/coffee facilities. Would stay there again. Good selection at breakfast in the morning. Only downside is you need to prebook your parking which we didn't realise so had to stay in a multi-storey next door.

Stayed: July 2014
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Clean, modern, welcoming, quiet, ideal. Breakfast in the sunlit terrace garden. No noise from the train station, and metered on-street parking is free after 7pm and on Sunday. Otherwise the station multi-storey car park is next door. Walking distance into city centre with many restaurants.

Room Tip: Our 4-bed suite was on 1st floor overlooking train station but there was no noise at any time (Satur...
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank MikeThePedant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Suites Reims Centre

Address: 1 rue Edouard Mignot, 51100, Reims, France
Region: France > Grand Est > Marne > Reims
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Reims
#4 Luxury Hotel in Reims
#4 Business Hotel in Reims
#6 Romantic Hotel in Reims
Price Range: £77 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Suites Reims Centre 4*
Number of rooms: 80
Official Description (provided by the hotel):
The 4-star Novotel Suites Reims Centre hotel is located in the heart of Reims. The hotel's 80 modern and inviting Suites (323 sq. Ft./30 M²) ensure a comfortable stay. Perfect for a trip to Reims and discover all the UNESCO rated sites and museums nearby. The hotel has a fitness room, Boutique Gourmande open 24/7, a Bar. A free revitalizing session is planned every Thursday evening. Paying outdoor private car park. The Novotel Suites Reims Centre hotel operates a free shuttle service on Tuesdays, Wednesdays and Thursdays (timetable available at reception) so that you can make the most of your evenings in the Boulingrin district and Place d'Erlon. ... more   less 
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Also Known As:
Suite Novotel Reims Centre Hotel Reims

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