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“Relaxing final night in france”

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Mercure Reims Centre Cathedrale
Ranked #15 of 68 Hotels in Reims
Reviewed 26 August 2014

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 666Simon
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this reviewResponded 26 September 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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237 - 243 of 1,330 reviews

Reviewed 25 August 2014

I requested sheets and blankets, rather than a duvet, and on arrival that was what I had. Great that they read and act on requests. Breakfast was excellent, well worth having. I took advantage of a special offer which included breakfast at a discount. Very pleasant staff.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Mercure Hotels
Thank Greecian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this reviewResponded 26 September 2014

Madam,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,

Maxime.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014 via mobile

In France we almost always stay in an Accor hotel, be it Mercure, Ibis or Accor. This hotel was very good (usually good is the norm). Great suite for four for only 130 euro. Modern, quiet, good breakfast (included in our pre-booked price). The centre of Reims is practically around the corner. This hotel has limited parking space outside (but the parking in the streets is free) plus a parking garage.

Stayed: July 2014
Thank hugo h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this reviewResponded 26 September 2014

Dear Sir, Madam,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,

Maxime.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

This is our first hotel for stop over during a recent tour to south western France. It is in a convenient location as we arrived on rental (except the road closure in the nearby construction site which made our access a bit tricky) and we only needed a short walk to visit the city centre. The hotel is modern and our suite is spacious. We are wearly and tired when arrived after a long haul flight but refreshed by the stay. This hotel is great for stop over.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Sn00pyHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2014

Stopped in this hotel on route home from Switzerland. Very easy access from the motorway and excellent underground car park. Hotel is modern in style and very pleasant. Opted for a suite for a family of four and this proved to be very comfortable. Location is a little out of the centre and is effectively a ten minute walk to the cathedral and restaurant area. All the staff where very good particularly in the bar and the breakfast was excellent. We thought this hotel was very good value for money.

Room Tip: Suite option excellent for families.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank RolfL690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this reviewResponded 26 September 2014

Thank you for this return, I hope to see you soon in our hotel.

Maxime

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Reviewed 18 August 2014 via mobile

Stayed last Wednesday.
Wasn't originally going to stay here, but so glad we did.
Room was very comfortable, quiet and comfy bed.
Dinner in the Restraunt was excellent, and the staff very attentive.
The same for breakfast.
Both check in and out were Hassel free, and would definitely return.

Stayed: July 2014, travelled on business
Thank Mwg66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this reviewResponded 22 August 2014

Dear Guest,

Thank you for having taken the time to give us your veiws on your stay in our hotel.

My team and I are very grateful for your remarks.

Looking forward to welcome you shortly in our hotel.

Yours sincerely.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014 via mobile

We went in this hotel for 3 days. We booked a suite. The air conditioning wasn't working and it was hot like hell. The hotel was fully booked but they say that for them the temperature was ok. We couldn't sleep. In the room were 35 degrees.
The day after they changed us the room after a discussion, and that one was really dirty.
The stuff was really rude.
A terrible experience, the worst in my life.
I will never come back and I suggest you not to go.

Stayed: September 2013, travelled as a couple
Thank Georgia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this reviewResponded 22 August 2014

Dear Sir,

You have taken teh time to give us your opinion about your saty in our hotel and we thank you.

We are sorry that teh service did not meet your expecations and we beg you to accept our sincerest apologies.

Be assured that the necessary will be made to ensure that the quality level meets your expectations and earns your trust when you come back in our hotel.

Looking forward to welcoming you shortly in one of the hotels of Mercure network.

Yours sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Reims Centre Cathedrale

Address: 31 boulevard Paul Doumer, 51100, Reims, France
Region: France > Grand Est > Marne > Reims > Hincmar
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Reims
#8 Business Hotel in Reims
Price Range: £75 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Reims Centre Cathedrale 4*
Number of rooms: 130
Official Description (provided by the hotel):
Our 4-star hotel is ideally located just a short distance from Notre Dame Cathedral, a gem of Gothic artwork, and the congress center. Whether you're on a business trip or a family vacation, you will love the quality of our facilities and the comfort of our rooms. Our work spaces, combine technology and modularity and have everything you need. All the services we offer at our Mercure will mean you have a great stay in the heart of Reims. ... more   less 
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Also Known As:
Mercure Reims Cathedrale Hotel Reims
Accor Reims Cathedrale

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