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“Great hotel, great staff, great position”

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Mercure Troyes Centre
Ranked #4 of 22 Hotels in Troyes
Certificate of Excellence
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568 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Loughborough, United Kingdom
Level 4 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 November 2013

We stayed overnight with a Shearings group travelling onward to Switzerland. We arrived
late in the evening but the staff were all very pleasant and helpful the room was a large one with all you could want including a hospitality tray and complementary bottled water. The bed was comfortable and we enjoyed a good nights sleep. In the morning the breakfast choice was very good, plenty of choice and plenty to eat! it set us up beautifully for the rest of our journey. Would definatly use this hotel again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, 7 November 2013
Dear Herladyship1,

We just read your advice and are glad to see you enjoyed your entire stay in our hotel.
Be assured we will tranfer your comments to the rest of our team.

Do not hesitate to come back by yourselves to visit our nice city over a week-end!

We are looking forward to welcoming you again.

Best regards,

Amaury ANDRIOT
Chef de réception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grays Thurrock, United Kingdom
Level 6 Contributor
231 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 31 October 2013

We stayed here overnight whilst on a coach touring holiday with Shearings.

As we drove into the street there was another Shearings coach in front of our coach (a GRAND TOURER) outside the Ibis next door, so we figured we would also be in the Ibis, BUT NO, we were in the Mercure !!! (personally I think they got the bookings wrong, but hey ho)

The Mercure is a very plush hotel, displaying many signs of splendour and grandeur, the room we had was very grand, it hosted a very nice bath/shower room, separate W.C., a mini bar and a safe.

We did not dine there, as we arrived quite late, we were given our room number and card and up we went. There is portage here, so no carrying case's upstairs.

We had a quick wash and then came down for a drink or two in the rather sumptuous lounge. The drinks generally were not that expensive.

In the morning breakfast was a self service situation with all the normal continental AND British foods available, fruit juices, tea and coffee all to a very high quality.

Portage was also forthcoming prior to our departure, al we had to do was leave our cases outside our room and they delivered to the coach whilst we ate breakfast.

All in all a very nice hotel.

Room Tip: Comments were good for all rooms
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigalw35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Assistant de direction at Mercure Troyes Centre, responded to this review, 4 November 2013
Dear Bigalw35,

Thank you for your positive comments about your stay in our hotel.

We are delighted that your stay is as well, and wanted to assure you that we intend to maintain this level of service!

We look forward to welcome you again in a future visit to our lovely city of Troyes.

Best Regard

Ludovic GARNICHAT
Assistant Manager
Mercure Troyes Centre
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Preston, United Kingdom
Level 5 Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 October 2013 via mobile

Stayed. On the 12th with a group there response was overwhelming !
The only fault was not staying long enough !!
All the staff from reception on arrival to departure the tops,
The girls in the dining area super .
The group should be pleased these work for them ,
Unlike other hotels in the group who cannot be bothered .

Stayed October 2013, travelled on business
Helpful?
Thank chriswasp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, 17 October 2013
Dear Chriswasp,

We are very thankful for the positive advice you wrote about our hotel. We understand that you more than enjoyed your stay with us.

Be assured that we will show your positive remarks to the rest of our team.

We would be happy to welcome you once more, maybe this time for a longer stay, so you can discover the rest of our city...


Best regards,

Amaury ANDRIOT
Chef de réception
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Gosport, United Kingdom
Level 4 Contributor
44 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 October 2013

Stayed here just overnight on way to Italy. The room we were given was very modern, all mod cons, very plush, VERY comfortable bed, very adequate continental breakfast. We felt quite pampered! We didn't arrive until 2345 but the staff coped very well with a whole coachload of people.

  • Stayed September 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank vonniemills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review, 13 October 2013
Dear vonniemills,

Thank you very much for your very positive comments.

We are happy that you really enjoyed your stay with us.

We wish to see you soon at the hôtel Mercure Troyes Centre.

Best regards
Claire DUFAUT
Assistant manager
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Leicester, United Kingdom
Level 5 Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 October 2013

This hotel was just what you would expect from a chain hotel in this category.Helpful reception staff,safe parking,10 minutes walk from town(although restaurants just around the corner from it),bar that was open until 12 o clock although we sat in there until 1.00am and no-one bothered us.Smallish room in the eaves but adequate.Breakfast of a good standard and the coffee was not out of a machine but fresh and very good.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank essie2109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, 10 October 2013
Dear Essie2109,

We just saw your positive comments and wished to let you know that we are happy appreciated your stay in our hotel.

We are sorry that you found our rooms to be a little "smallish" ; for a next stay, do not hesitate to reserve a Junior Suite : they are over 40m2 large.

Please accept, dear Essie2109, our best regards.

Amaury ANDRIOT
Chef de réception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Troyes Centre

Property: Mercure Troyes Centre
Address: 11 rue des Bas Trevois, 10000, Troyes, France
Region: France > Grand Est > Aube > Troyes
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Troyes
#3 Luxury Hotel in Troyes
#3 Romantic Hotel in Troyes
#4 Family Hotel in Troyes
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Troyes Centre 4*
Number of rooms: 70
Official Description (provided by the hotel):
The Mercure Troyes located in the city centre, moments away from the historic part of town, welcomes business travellers and holidaymakers with its 70 non smoking rooms including 3 rooms for guests with limited mobility and 7 family rooms. The design and decor of the hotel have brought the building, a former hosiery workshop, back to life. Conference facilities and underground car park. Close to factory outlets. ... more   less 
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Also Known As:
Mercure Troyes Centre Hotel Troyes
Accor Troyes Centre

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