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“Great stop over hotel”

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Mercure Troyes Centre
Ranked #2 of 23 Hotels in Troyes
Certificate of Excellence
Travelalot75
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great stop over hotel”
Reviewed 9 August 2014

My husband, 1 year old and I stayed here for our second time whilst driving to the French alps and wee every happy with it once again.

We booked one of the suites so we could have dinner in the lounge whilst our baby slept and it worked really well. A great room, really comfortable bed and fantastic bathroom with separate shower.

The breakfast was good and staff very helpful. We will be staying here again on our next overnight stop en route to the alps.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelalot75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, 18 August 2014
Dear Travelalot75,

We would like to thank you for taking the time to post your comment.

We are happy to hear that you enjoy your stay in our Suite, which was comfortable for everyone in the family.

Hope to see you again !

Kind regards,

Jérôme VERGEZ
1er de réception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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533 reviews from our community

Traveller rating
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    22
    3
    2
See reviews for
84
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80
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Harrogate, United Kingdom
Level Contributor
154 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 9 August 2014

Great hotel, the room was spotless and massive,great for a family. It is nice to see that the family room was just as well appointed as the others. Beautiful bathroom and a secure car park. The breakfast was good. Would have been five stars apart from no restaurant in the hotel although there are several next door by the cinema complex.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Claire E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, 18 August 2014
Dear edwoodfr,

We would like to thank you for taking the time to post this comment.
We are glad that you enjoyed your stay in our hotel.

We hope to see again !

Jérôme VERGEZ
1er de réception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 August 2014

I would go along with the other review of nothing special, We stayed in this Hotel for one night, the room was clean & tidy but for the cost of the room, We paid 151 euros for the room, with breakfast extra at 15.95 euros each you get PAPER CUPS, 1 tea bag, with gone off milk, some coffee and a waist height shower you have to hold over your head to have a proper wash, would we stay here again No,
The lady on reception was very helpful & tried really hard to make everything right,
There are other hotels within this area as close to the Town centre, this is my honest review.

Room Tip: Check out when the town festival is taking place as it adds extra sparkle to the town, also there is...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, 7 August 2014
Dear John B,

We just read your comment and are very sorry to that your stay did not go as well as you wished.
Concerning breakfast, what you describe does look like our 'courtesy tray" that is in every room : did you actually go down to the buffet breakfast, or order a breakfast in the room?
Concerning the shower, were you in a standard room with a shower cabin? If that is the case, we just wanted to let you know that each are equipped with the option to use "rain shower", which falls directly from the ceiling.

IN any case, please contact us by phoe or email so we can furtherly discuss your stay, and how we can make it up to you.

Best regards,

Amaury ANDRIOT
Chef de réception
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Bologna, Italy
Level Contributor
62 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 August 2014

The hotel has no special style but it is very effective, with large rooms, helpful staff and it is very near the centre. The rooms are spacious although the predominant violet colour of the rooms and the corridors is slightly depressing. Very good for a short stay especially if you are in business

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Giovanni N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review, 18 August 2014
Dear Giovanni N,

We are pleased that the situation of our hotel have been to your liking.
We will pass on your appreciation to our staff throughout our team.
For the color purple, we are sorry that it is not to your taste. In fact our hotel was renovated about a year ago and a half with the dominant color.
However, we hope that we will be pleased to receive an next time.
best regards
Claire DUFAUT
Assistant manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mechelen, Belgium
Level Contributor
78 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 2 August 2014

Very hospitable welcome, clean and pleasant room, very spacious. Great shower even if these are pre-fab cubicles. If only the television screen would be bigger. Impossible to see subtitles from the bed, but since French stations only provide dubbed versions, not everybody might be bothered with that. All in all can be recommended.

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank robfets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, 11 August 2014
Dear Robfets,

We just read your remarks about your stay in our hotel, and wished to tell you that we really appreciated them.

We have noticed your commentary about he size of our televisions : we wanted you to know that we are aware of the problem, and that we will change them in the next few months.

Maybe you will be able to test them if you come back next year!

Best regards,

Amaury ANDRIOT
Chef de reception
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Stoke on Trent
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2014 via mobile

Fab hotel. Booked a quad room for one night on our journey back to England from the south of France. The room was beautiful and well equipped. V spacious and would definitely recommend to anyone wanting to visit this beautiful city. 10 out of 10

Stayed July 2014
Helpful?
Thank SAD43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, 11 August 2014
Dear HonestDuo,

Thank you for this new commentary about your stay in our hotel!

Best regards,

Amaury ANDRIOT
Chef de réception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
northamptonshire
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 28 July 2014

Stopped here on our way back from south of France. Staff extremly friendly and helpfull. Room was a good size, clean with big bed, air con and very modern. No noise and car parking is free right outside the front of the hotel.

All in all highly recommended.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank honestduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
troyescharly10, Directeur général at Mercure Troyes Centre, responded to this review, 11 August 2014
Dear Hnoestduo,
We thank you for your recommandation on Trip advisor.

We were happy to read that you enjoyed your stay in Troyes. Be assured that we will also show your comments to our staff, and that it will motivate us to maintain that level of quality!

Best regards,

Amaury ANDRIOT
Chef de réception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Troyes Centre

Property: Mercure Troyes Centre
Address: 11 rue des Bas Trevois, 10000, Troyes, France
Region: France > Grand Est > Aube > Troyes
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Troyes
#2 Luxury Hotel in Troyes
#3 Romantic Hotel in Troyes
#4 Family Hotel in Troyes
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Troyes Centre 4*
Number of rooms: 70
Official Description (provided by the hotel):
The Mercure Troyes located in the city centre, moments away from the historic part of town, welcomes business travellers and holidaymakers with its 70 non smoking rooms including 3 rooms for guests with limited mobility and 7 family rooms. The design and decor of the hotel have brought the building, a former hosiery workshop, back to life. Conference facilities and underground car park. Close to factory outlets. ... more   less 
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Also Known As:
Mercure Troyes Centre Hotel Troyes
Accor Troyes Centre

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