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“centrally located but no more restaurant”

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Mercure Royal Fontainebleau
Ranked #7 of 12 Hotels in Fontainebleau
Geneva, Switzerland
Level Contributor
216 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“centrally located but no more restaurant”
Reviewed 21 May 2014

we have been going to this Hotel for years once a year . The rooms are small but we take a senior suite the prices are correct and the breakfast is always exellent.this last time we found out that they do not have a restaurant anymore which I regret a lot. I used to sit in the garden waiting for my husband with a nice meal. But now they have a sort of self services sandwich nothing to do with a good restaurant. the Hotel is very clean , the reception efficient and friendly.Exellent shirt service. I miss a good restaurant. I also wish they would redo the tenniscourt. It needs resurfacing

Room Tip: all the rooms are small and the same unless you ask for a junior or senior suite they are much large...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Crystal1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review, 23 May 2014
Google Translation
Nous tenons à vous remercier pour vos commentaires très agréables sur notre hôtel. Toute l'équipe fait le maximum afin de recevoir ses clients le mieux possible et nous sommes heureux que vous y ai été sensible. A très bientôt - meilleures salutations.
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252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
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English first
Kingsfold
Level Contributor
110 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 May 2014

Not bad bathroom to large for room size could have done with better area for making tea/coffee. Only stayed a night restaurant and bar area quite nice. Lifts a bit small especially when like us you arrive in a large party.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review, 23 May 2014
Google Translation
Nous vous remercions d'avoir pris le temps d'avoir publié un avis et sommes heureux que vous ayez apprécié notre établissement. Nous espérons vous recevoir à nouveau lors d'un prochain séjour à Fontainebleau.
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Atlanta, Georgia
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 May 2014

Hotel is more of a three stars in terms of class and amenities. But the overall package it comes with pushes it into a four-star category experience. First, most important, it is clean, has a comfortable bed, and it is quiet - that for me is 80% of the hotel experience right there. Plus, it is in the charming village of Fountainebleau, which has a fabulous chateau, great restaurants (L'Axel is superb), and right next to the forest, so lots of happy hiking right off the doorstep. Plus, cheerful and helpful service with a smile. And there was some kind of 3-for-2 nights deal I got, which was great value. Overall, very happy with the experience. There were some quibbles like a loose bathroom tap and a loose night lamp but pretty minor stuff really. Thank you, Mercure Royal people, for great hosting!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank idichev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review, 16 May 2014
Google Translation
Nous tenons à vous remercier pour vos commentaires très agréables, toute l'équipe fait le maximum afin de recevoir ses clients le mieux possible et nous sommes heureux que vous y ai été sensible.
A très bientôt - meilleures salutations.
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London
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 28 April 2014

Being a Silver Member of the Accor Group hotel system this was not a good place to stay.
There was no restaurant for an evening meal, snacks only in the bar.
In the bedroom only flimsy plastic cups or cardboard cups for use when making coffee. No breakfast tea was available in the room. The room was not very comfortable.
Breakfast was a disaster. No scrabbled egg was available (the dish was empty) my wife asked for some and after twenty (20) minutes had to ask again.The one and only waiter said he had asked the kitchen. We decided not to bother. A Lady came from the kitchen and apologised and also was concerned when my wife showed the bacon in its display dish- congealed and cold.
When checking out I was advised that the Lady we had spoken to was a regional Manger of Accor Group, and our room rate was reduced by 50%. Well done that Lady, but it should not have been necessary. This was not the usual standard for the Accor Group at all.

Room Tip: I cannot advise as I would not ask anyone to stay here.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HarryDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure F, Responsable relations clients at Mercure Royal Fontainebleau, responded to this review, 30 April 2014
Google Translation
Je tiens à vous informer que nous accordons une grande importance à votre message et regrette que votre séjour ne vous ait pas donné entière satisfaction et n'ait répondu à vos attentes. Sachez que nos équipes ont été informées de vos remarques et que tout est mis en ouvre pour améliorer notre prestation.
Sincères salutations,
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Miami Beach, Florida
Level Contributor
101 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 6 April 2014

This is a modern Mercure with excellent service and a well trained staff. There is a restaurant, but it is of the microwaved meals variety. Not bad, but silly if you have the time to visit some of the excellent restaurants in town. Parking is easy and the hotel is easy to find.

Room Tip: No real issues as noise levels are low all around
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gpy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review, 8 April 2014
Google Translation
Nous sommes content que notre hôtel vous ai plu.
Nous regrettons cependant que notre carte ne vous ai pas convenu.
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Copenhagen, Denmark
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 25 March 2014 via mobile

Nothing special. Room clean and nice, but this is expected for this type of hotel. Very "skinny" menu for the restaurant. Breakfast is the highlight, but limited hot food. Front of house staff friendly and helped with a battery for my laptop.

Stayed March 2014, travelled solo
Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure F, Responsable commercial at Mercure Royal Fontainebleau, responded to this review, 28 March 2014
Google Translation
Nous vous remercions d'avoir pris le temps d'avoir publié un avis et sommes heureux que vous ayez apprécié notre établissement. Nous ésperons vous recevoir à nouveau lors d'un prochain séjour à Fontainebleau.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Royal Fontainebleau

Property: Mercure Royal Fontainebleau
Address: 41 rue Royale, 77300, Fontainebleau, France
Region: France > Ile-de-France > Seine-et-Marne > Fontainebleau
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Fontainebleau
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Royal Fontainebleau 4*
Number of rooms: 97
Official Description (provided by the hotel):
Located 75 km from Paris, the Mercure Royal Fontainebleau offers the charm and refinement of an exclusive hotel, ideal for business and leisure travellers alike. 97 fully equipped rooms with bathroom, satellite TV, direct dial telephone and PC connection. The hotel also offers WiFi internet access. The restaurant is open from Sunday evening to Friday lunchtime. Opening hours in the evenings are 6.30 p.m. to 10.30 p.m. ... more   less 
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