The Good, the Bad and the Ugly - Hotel Alyss Saphir Cambronne Eiffel
The Good: Multilingual staff. The woman who worked the front desk during the morning hours was very helpful, welcoming and nice.
The Bad: The negative points made by other reviewers on Hotels.com, Trip Advisor, et al, regarding the hotel's condition and location are accurate. The hotel's location is "sketchy" and, at least, from a female perspective, we did not feel safe there. But, read on to my next comments under, "The Ugly."
The UGLY: The two men who worked "reception" during the afternoon and evening, were
incredibly rude and we (Two college girls studying abroad) felt their actions were threatening,
militant and creepy. They were so RUDE.
I booked a single room via Hotels.com. I booked a roll-away bed at what I understood to be an additional cost when I booked the room for myself and a friend. As I read through my reservation now, it very clearly states I booked a roll-away bed. I did not know until one of the Hotel Alyss men berated us that the room they placed us in would not allow for a roll-away bed. The men became increasingly rude (They were never friendly in the first place) and essentially accused us of impropriety, as though we were trying to sneak a second person into the room. Why would I book a roll-away bed for one person ? We had nothing to hide as we checked in at the front desk and obtained two keys. We understand there are cultural differences and people behave in ways that may be interpreted differently from culture to culture - But in any country - These guys would have been regarded as "RUDE." In America - this wouldn't have even been an issue. So yes - we won't be returning to Paris in the future. You're welcome.
At any rate, the men treated us like criminals and gave us some major "stink eye" each time we walked past reception. They demanded we surrender our electronic key cards to them each time we left the hotel. This really creeped us out and we found it quite frightening, intimidating and militant. We didn't see them demand this of anyone else.
They also gouged us for more money and demanded we pay additional for the second person - even though we received no roll-away bed - which as I said, I had booked. So - they charged us more and they treated us with with contempt.
Since our room only came with one set of bath towels, I asked for a second set of bath-towels. They gave us two washcloths; begrudgingly. It was not very nice having to dry my entire body with a wash cloth. I have never been treated so poorly by anyone at a hotel anywhere; and I have traveled a good deal in America and England. I recognize that things are different in France and Europe but I think common courtesy is not unreasonable to expect wherever one travels. Neither of us felt like a "guest" - that's for certain.
This place was HORRIBLE. P.S. I wrote a letter to management and to corporate regarding our experiences. I haven't received a response from either. I guess the rudeness starts at the top. No "star" rating for this horror hotel - ZERO stars. I had to give it "one star" to post the review - That's one star too many.
- Official Description (provided by the hotel):
- Welcome to Alyss Saphir Cambronne Eiffel's Hotel ***! Our cozy and friendly hotel is ideally located in the center of Paris "Rive Gauche", in the heart of the 15th district, just 20 minutes walking from the Eiffel Tower, Champ de Mars and Invalides. At 5 minutes from the "Rue du Commerce" and 15 minutes from the new shopping center Beaugrenelle, where you can relax doing some shopping and enjoying the many "boutiques" and restaurants ... You can also easily reach the Montparnasse train station and the Exhibition Centre Porte de Versailles by walk, by bus or subway. Alyss Saphir Cambronne Eiffel's Hotel *** is the right place to relax after a hard day of work or visiting Paris with your family. Secure public parking is located near the hotel. (Paying Service) ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Hotels.com, LateRooms, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Alyss Saphir Cambronne Eiffel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Alyss Saphir Cambronne Eiffel Hotel Paris