I hate to write a bad review, and have never scored a nice hotel so low before, but we had so many problems with this hotel that it left a bad taste in my mouth. Our first two nights in Paris were at the Hyatt Paris Madeleine, which was very nice. Then we spent two nights here, which I booked with points. We are Club Carlson Gold Elite members, and have always been treated well at other Radisson Blu properties. We were traveling with our two boys, and so booked two rooms. Online I requested that the two rooms be close to each other, and I also phoned the central reservation system a couple weeks in advance requesting the same. One room was booked with a king bed and the other with two twins.
When we arrived, we were assigned rooms in two separate buildings, and they were both arranged as king beds. When I went back to the front desk to protest, I was told that they could separate one of the beds into two twins, but couldn't give us rooms any closer together because the hotel was full. I said that I had requested this in advance, but they said since I hadn't specifically requested connecting rooms they didn't have anything for us (I didn't know this hotel even HAD connecting rooms). However, they said they could move us the next morning to adjacent rooms, and even wrote down the room numbers. Also, for the mistake with the beds, we were offered a free drink at the bar.
While the beds were being made into two twins, we took all our luggage into the other room and waited. Then, when it was ready, we began to take the luggage to the other room (down from the 4th floor in one building, all the way across the hotel, and then up to the 3rd floor in the other.) Then the elevator broke! We carried the luggage up the three flights of stairs. The elevator remained non-functional for about 24 hours, during which we had to trudge back and forth between the two rooms several times. I admit it made me pretty grumpy.
The next morning we packed up and moved the boys out of their room, but the new one wasn't ready yet. Also, we were informed that the person who told us we could be moved to adjacent rooms was mistaken, and we could only be given a room that was one floor down from the other room, although at least in the same building. We agreed to this, thinking that at least it was an improvement, but unfortunately the new room was smaller and the wifi was worse.
While waiting for their room to be ready, the boys wanted to go swimming in the pool in the basement. However, we were told the pool costs 20 euros per room for use, although a fee was never mentioned beforehand, and even in the hotel booklet in the room it says that the pool is free for guests. I asked if that fee was waived for Gold Elite members, and they said no. There is also no free breakfast for Gold Elite Members, and obviously no room upgrades or superior service, so our status only resulted in a couple cookies and a bottle of water in our rooms (and only on the first day). Oh, and the first day we had a little welcome card in our room, but it was addressed to someone else (that reinforced the feeling that this had all been a mistake)!
There is free internet, but in the back building where we ended up it was spotty and unreliable.
The thermostats in the rooms were confusing, and there were no instructions. The room lighting was creative but there didn't seem to be a way to get some of the lights to turn all the way off -- I just ended up unplugging them. And my personal pet peeve -- I am fairly tall,and the hairdryer, which was permanently attached to a spot underneath the sink, could barely be pulled to the top of my head. You also had to hold a button down the whole time you were using it.
And just one more issue -- when we returned from sightseeing the second day at at around 4pm to rest a bit before dinner, our room hadn't been cleaned. I went to the front desk to inquire when we might expect that, and they seemed surprised that I would request that. I'm not really that particular, but thought it would at least be nice to have clean towels since there was nowhere to hang the used towels (only a shelf in the bathroom). They said they would send housekeeping right away, and so we hung out in the boys room while waiting. My husband wanted to take a quick nap, but it took about 1-1/2 hours for them to get to our room, and by then it was almost too late.
In conclusion, although the rooms were nicely decorated and the location is certainly convenient, this hotel suffered quite a bit when contrasted with the Hyatt. The hotel staff were very pleasant but didn't seem that interested in us or our problems, and I certainly never felt treated as a hotel status member. In fact, I came away feeling pretty abused, and the drink at the bar seemed like pretty pathetic compensation. I wished several times that I could have moved to another hotel, and certainly would never stay here again. I'm glad to read that many others have had more a more pleasant experience than we did.
- Official Description (provided by the hotel):
- The Metropolitan offers 38 rooms and 10 suites spread over 6 floors, 6 of which offer a picturesque view of the Eiffel Tower. Each embodies a contemporary vision of Parisian elegance. Sobriety of colors - white, black, bronze and wood - exceptional materials - granite, marble, linen, oak and lacquered metal - beautiful volumes and tailor-made furniture are the signatures. Customized services and equipment Rooms at the Le Metropolitan Hotel each offer a wide range of hi-tech services including free high-speed Wi-Fi, flat-screen TV, a Samsung tablet or Dringme, A smartphone with unlimited calls and internet that will stand as a virtual Concierge for a trouble-free stay. The bath products in room are signed Korres, brand of natural cosmetic care. ... more less
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- Also Known As:
- Radisson Blu Le Metropolitan Hotel Paris
- Radisson Paris