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“Excellent location, Great staff”

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Hotel Gramont Opera Paris
Ranked #345 of 1,798 Hotels in Paris
Certificate of Excellence
Saida
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent location, Great staff”
Reviewed 26 July 2012

The location is perfect on a quiet street & near 3 Metro stations. Walking distance to Opera, Louvre, or Lafayette!
The room is just the right size, comfortable & spotlessly cleaned. Wifi connection was free, but sometimes not easy to be reached from the room.
Breakfast is decent with good variety. It is the staff however that make the difference. They are professional, friendly & helpful, and that is the real plus! You could find many good hotels with good locations, but finding one with staff that are ready to help you with directions, reservations, or even locating old friends with always a welcoming smile ..is not so easy.
I recommend!

Room Tip: just make sure to ask not to be located on the 6th floor if you cannot take the stairs to the last f...
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lesZant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gramont, Hotel Manager at Hotel Gramont Opera Paris, responded to this review, 26 August 2012
Dear Guest,
First of all, we would like to thank you very much for your lovely review !! We are really happy to hear that you enjoyed your stay with us ! Thank you again your all you compliments !! It was a pleasure for us having you in our small hotel ! We try to do our best for our guest and it is always a great pleasure to read that you had a great time with us !
We will be very happy to welcome you back next time you will be in Paris !
We wish you all the best for the future ! Take care !
Very warm regards,
Sandra - Hotel Manager
Aurélie - Front Desk Manager
Aurélie, Tatiana, Nadia and Florent - Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
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English first
Southampton, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2012

Everything we experienced at this wonderful during our three day visit to Paris was enjoyable. Good value for what you receive, staff were very friendly and helpful. Good location, comfortable room, bit on the small side but no problem as we were out most of the day only back in the room to sleep. We would stay here again on our next visit.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank haydays49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gramont, Hotel Manager at Hotel Gramont Opera Paris, responded to this review, 5 August 2012
Dear Guest,
First of all, we would like to thank you very much for your kind message about our hotel ! It was a pleasure to meet you in Paris and we are happy to read that you enjoyed your time with us !!
We would be very happy to welcome you and your family back in our hotel for your next trip to Paris !! Until this time, we wish you all the best !
Very kind regards,
Sandra - Hotel Manager
Aurélie - Front Desk Manager
Aurélie, Tatiana, Nadia and Florent - Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
125 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
Reviewed 24 July 2012

We booked Hotel Gramont Opera almost 10 months prior to our date of arrival through Booking.com.

This was the first time I used booking.com and didn't end up cancelling the reservations.This hotel is so popular, that after I booked 10 months prior, I checked frequently whether we could have lower price, or other choices of rooms. It was SOLD out months prior to our arrival date!

From the moment I booked three rooms, Sandra and Aurelie have been ever so helpful. Any emails with questions were always promptly replied with the information I needed.

July 11-14, 2012:We booked two Quad rooms, and one Duplex. The Quad rooms were perfect for our family, 2 adults and 2 children. There was a sofa bed for the kids, and a double bed for my husband and I. Very comfortable beds and pillows.The BEST thing was there were TWO bathrooms for us to use because it really was two rooms that have been renovated to be one. Perfect for families or people who want to have quad rooms. Upon checking in, Aurelie asked what bed configuration we wanted, so apparently, if we wanted TWO singles, she would have that prepared for your room upon your request.

We arrived at 8:00am in the lobby of Hotel Gramont by our private airport transfer. With our 15 pieces of luggage and 11 of us, we basically filled up the small lobby with all our things. Aurelie, the manager, nevertheless greeted us with huge smile and warm welcome, and told us she will find a place to store all our luggage until check in time at 1 pm later in the day. We then headed out for coffee, and then began our city tour until the afternoon.

Aurelie was very helpful as always, pleasant and helped us booked restaurant reservations as well. The hotel is very nice but small. There is an elevator that fits about 4-5 people. If you get the Duplex, you get a nice little step out balcony to see the view at the 6 th floor. The elevator only reaches 5th floor. You have to walk the stairs up to the 6 th floor. No big deal really.

Throughout our stay, we noticed water, juice and croissants are placed in the lobby complimentary to the hotel guests. Unfortunately, we didn't get to meet Sandra, and Aurelie was off duty after only our first day. Afterwards, the service by the other staff were standard. Sometimes they just ignored us when we got back to the hotel, and upon our check out on July 14, there was a mistake on our friend's room bill. The receptionist said we had ONE breakfast to pay for. But we NEVER ate breakfast once at the hotel as there were so many cafes surrounding the hotel, we always went out to try different cafes in the morning. After some discussion, the receptionist amended the bill to correct amount.

The location is great because it is very near the metro stations, there is a good convenience store/supermarket 2 minutes away. Many cafes nearby and restaurants. 15 minute walking to Louvre, and 10 minutes walking to Galleries Lafayette. 5 minutes to Opera House. What more can you ask?

Thank you Sandra and Aurelie for everything! You have made our stay in Paris a very pleasant one.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katetam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gramont, Hotel Manager at Hotel Gramont Opera Paris, responded to this review, 26 August 2012
Dear Guest,
We would like to thank you very much for your kind message about us !! It was a pleasure to meeting you all and helping you !! We are really sorry that you found to be ignored and we just want to let you know that we had a discussion with all our staff that it has not to happen again. We always try to do our best for our guests to feel like at home. This is our first goal.
We wish you all the best for the future !! Take care !!
Very best regards from Paris !
Sandra - Hotel Manager
Aurélie - Front Desk Manager
Aurélie, Tatiana, Nadia and Florent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 24 July 2012

This is a great location near many Bistro's. Great for a short break. Our room was very small but adequate. We explored the city by day on the river bus. You hop off near all the major attractions so would highly recommend this. Only issue we had is constantly having to check our charges and change given in bars and shops. The hotel receptionist mistakenly billed us our room number not our spend which was an over charge of some 100 euros. Got the distinct impression ot had happened before !

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rockyk9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gramont, Hotel Manager at Hotel Gramont Opera Paris, responded to this review, 26 August 2012
Dear Guest,
First of all, we would like to thank you for the time you took to write your review.
We are sorry to hear that your bill was overcharged of 100€, but as you write it, it was a mistake and you was NOT charged of this 100€. We agree that it has not to happen and we aware our staff to be really more careful.
We wish you all the best !
Kind regards,
Sandra - Hotel Manager
Aurélie - Front Des Manager
Aurélie, Tatiana, Nadia and Florent
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 21 July 2012

We stayed here with our two sons aged 8 and 5. The family room was really lovely with two doubles in opposite ends of the room, two tvs (mostly French channels but had BBC world) and two bathrooms- it look as though two double rooms had been converted to one bigger room. The decor was nice and room clean to a high standard. On one side of the room we had a lovely big window overlooking the street. The reception staff are very friendly, multilingual and helpful. It was an easy walk to Jardin Tuileries/ Louvre/ Musee D'Orsay and also very close to the metro. Handy grocery store on a nearby corner. We only had a brief stay but it is definitely a hotel that I would recommend and stay in again.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoseM114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gramont, Hotel Manager at Hotel Gramont Opera Paris, responded to this review, 5 August 2012
Dear Guest,
We want to say a big thank you for your sweet message about us !! We were happy to welcome you and all your family and we would be very happy to welcome you back next time you will be in Paris !! All our quadruple rooms have 2 bathrooms and 2 TV's which is quite nice for families.
We wish you all the best for the future !
Very best regards from Paris !
Sandra - Hotel Manager
Aurélie - Front Desk Manager
Aurélie, Tatiana, Nadia and Florent - Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Easton, Massachusetts
Level Contributor
77 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 21 July 2012

I have never experienced the level of service that Aurelie and others provided to us in our four days and three nights at the hotel in early July. Actually, the great service was provided before our arrival as Aurelie answered several of our questions in e-mails even to the point of letting us know that they have Paris Museum Passes for sale and irons to use. Every day when we started out, Aurelie would provide Metro routes and recommdations. When we forgot to confirm a restaurant confirmation when we went away to Versailles, they helped with that as well. We also like the location of the hotel and short walks to two Metro stops and several lines. Of course, the Opera,itself, is a very short walk away. While the rooms are not large, they are comfortable and clean and provide excellent value. We will be back in Paris in a couple of years and we will surely come back to the Gramont Opera Hotel.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BostonBruins33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gramont, Hotel Manager at Hotel Gramont Opera Paris, responded to this review, 5 August 2012
Dear Guest,
First of all, we would to thank you very very very much for your lovely review !! It was a real pleasure for us to meet you and help you before and during your time in Paris ! As we always try to do our best for our guest, we are really happy to see that you enjoyed your stay with us !! This is the best part of our job ! Thank you very much again ! And we will be very happy to welcome you back in our huge city next time !!! Until this time, we wish you all the best !
Take care of you !!
Very kind regards,
Sandra - Hotel Manager
Aurélie - Front Desk Manager
Aurélie, Tatiana, Nadia and Florent - Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2012

My wife and I stayed 5 nights at the Gramont and we were looked after very well by Auriele and her team. Auriele, in particular was genuine and sincere in all of her dealings with us and always had a smile whether it be first thing in the morning or late at night. Nothing was too much trouble for her. The location of the Gramont was fabulous. The only slight negative was that the rooms was small, but this is to be expected in a boutique hotel in central Paris. Breakfast was good and reasionably priced.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ToneSab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gramont, Hotel Manager at Hotel Gramont Opera Paris, responded to this review, 5 August 2012
Dear Guest,
We want to thank you a thousand times for your sweet message about our hotel and about our staff !! It is a great pleasure for us to meet you in Paris ! We are very happy to read that you had a nice stay with us ! Thank you for your flowers, they were beautiful !! Thank you !!
We will be very happy to welcome again next time !!! We wish you all the best for the future !! Take care !!
Very warm regards from Paris !!!
Sandra - Hotel Manager
Aurélie - Front Desk Manager
Aurélie, Tatiana, Nadia and Florent - Reception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Gramont Opera Paris

Property: Hotel Gramont Opera Paris
Address: 22 rue de Gramont, 75002 Paris, France
Region: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #345 of 1,798 Hotels in Paris
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Gramont Opera Paris 3*
Number of rooms: 25
Official Description (provided by the hotel):
The hotel Gramont is located 10 minutes walking distance from the opera garnier and the famous shops as Printemps and Galeries Lafayette. The hotel was entire renovated in 2009. This small boutique hotel has a bar in the lobby, a breakfast room in the basement and everywhere free wireless access. All rooms are very nice decorated with two different themes of colors and provide, TV satellite, safe, ac, hair dryer and desk.We offer to our guests a warm family atmosphere and a personal service. ... more   less 
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