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Hotel Design Secret de Paris
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Reviews (1,712)
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All reviewsjacuzzi bathmoulin rougethe musee d'orsay roomopera roomeiffel toweratelier d'artisterain showerlighting systemopera garnierour honeymoonrose petalsromantic stayrooms are smallchange roomsamazing hotelthe hotel staffwould highly recommend this hotel
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Reviewed 22 November 2013

My husband and I booked this hotel for a short break, after having spent our main holidays this year in other countries, we can honestly say that this was the best hotel we have stayed in to date.
We arrived earlier than expected, but the persons on the reception desk were quite happy to keep our luggage safe for us until we could check in leaving us to start exploring Paris. When we arrived back at the hotel, (they had already taken our luggage to our room) they gave us a tour of the hotel before guiding us to our room. Our immediate impression of the hotel was the incredible interior design, cleanliness, professionalism and pride which both staff and hotel presented.
Our room was stunning (room 36), decorated to symbolise the French Opera, with a mini fridge, flat screen TV with channels in various languages, comfortable bed which felt brand new, lighting you could personally adjust throughout the room as well as bathroom, a desk, cupboard space and the bathroom which had a hot-tub / bath large enough for two people. It also had a shower.

We found the staff to be excellent, as they were friendly, approachable, knowledgeable and always seemed willing to go that extra step to ensure our stay was a pleasant one, for example offering me the use of an umbrella when it unexpectedly started raining just as we were going out or remembering where my husband and I had said we were going to tour and asking us about it when we returned.
An occasion arose during our tour of Paris, when I desperately needed the assistance of a translator, and a lady at the reception desk was brilliant in carrying this out - so I would like to say a huge thank you to her. It can be quite daunting to be in a country where the main language is not your own, but if you are as fortunate as we were to be staying at the Secret de Paris this was not an issue and we were supported and felt completely in good hands.
In our line of work, we know a huge amount of people that travel between London and Paris and would now only recommend this hotel to them.
Neither my husband nor I had an issue with any of the staff's English, and particularly as we do not speak a word of French we all communicated perfectly well and all the directions they gave us, as well as suggestions and hints about where to find hidden 'treasures' in Paris was greatly appreciated.
This was our first trip to Paris as a couple, and we fully believe we will not come across another hotel of this standard, and therefore will continue to come back to this same hotel.
Excellent!

  • Stayed: November 2013, travelled as a couple
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2  Thank Aleisha3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26609991, Directeur général at Hotel Design Secret de Paris, responded to this reviewResponded 27 November 2013

Dear Aleisha,

I am extremely grateful that you took the time to write such a lovely review, with a great amount of details about our rooms and service. Be assured that I printed out your comment and hanged it in our back office for everyone to see!! You brought a big smile on each team member's face and for that I only have two words: THANK YOU.

This was your first trip, and I hope there will be many more to come!
Kind regards

Caroline & the SDP team

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Reviewed 19 November 2013

Nice little hotel. Service is good. Rooms quite small with a tiny desk so not great for the business traveller. Decor and design is amazing, really very cool, loved it. I stayed in The Eiffel Tower room. Staff are friendly but could do with speaking better English, especially in Paris the tourist centre! I'm only staying one night, it's great for a stopover but if i was staying longer i would look for a hotel with a bigger room and bathroom. Great big TV and music system. All in all it's a lovely hotel, I would not say amazing but very good.

Room Tip: Eiffel Tower 14 room is pretty small. It's cosy and only has a shower with glass rooms into the bedroom. It's a real squeeze to get through the door to the shower also, so if you're on the big side, don't book this room!!!
  • Stayed: November 2013, travelled solo
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Thank TheReviewGeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26609991, Directeur général at Hotel Design Secret de Paris, responded to this reviewResponded 25 November 2013

Dear tk7575,

I am very grateful for your feedback and also that you took the time to give me some more details about the English skills of one of our team member. Be assured that some training will be provided to have the entire team speaking excellent english!
For your next visit, I would recommend one of our Atelier d'Artiste room, which is larger in size and equiped with a big desk for you to work on, along with our Free high-speed wifi access.

With kind regards

Caroline Canny

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Reviewed 17 November 2013

Firstly I looked on tripadvisor for the reviews and everyone leaves brilliant reviews. As we have just got home now I thought I would leave my opinion! We got a taxi from Paris oryl which was €15 per person if you find the information desk exiting the airport it is a set prices as others are in the taxi together but it is a set price. When arriving to the hotel it looked amazing! We checked in later in the day as as we arrived early and the room was not available so they kept out luggage safe!. We returned about 7pm to check in and our case was all ready in our room! The staff are so friendly and go out of their way to help! A lovely lady showed us to our room musee room! And explained everything about the hotel and the rooms! It was amazing! Every single bit! We were given complimentary drinks water and orange in the room! We then went to see the moulin rouge which is walking distance of about 5 minutes or less! So this hotel is a great location for that! We then went to Disney land on Saturday morning and the man on reception showed us which routes to take and even when we walked out down the road he came running out to tell us where to eat! The staff are brilliant and go out of their way! Even when we returned later from the moulin rouge we ordered champagne to the room and they brung it! They are amazing! I cannot fault this hotel one bit! The breakfasts is a good choice to they will ask do you want scrambled egg and bacon and it was lovely! Didn't try the pancakes but looked amazing! We asked for a booked taxi for our flight home on the Sunday it was a private taxi costing €65 but it was so much easier than the metro/underground as we only used it for Disney and it's just like London! I would rate this hotel very high! The best part after all the walking was to come back to a jet tub! Amazing! Loved it! Thank you. Wish to come back soon!

  • Stayed: November 2013
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3  Thank Marshy_ere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26609991, Directeur général at Hotel Design Secret de Paris, responded to this reviewResponded 25 November 2013

Dear Marshy,

What an amazing review!! There isn't much left for me to say except THANK YOU. I will gladly share your satisfaction with each team member + the Jacuzzi from your room for making your stay special:):)

Feel free to join our Facebook page and contact us directly for your next visit, which I hope will be soon!

Kind regards

Caroline Canny

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Reviewed 16 November 2013

We really loved our stay at Secret de Paris. We struggled a little bit finding the hotel the first time(asking for directions in Paris will quite often send you the wrong way), but after the initial visit, you feel right at home here. Its a 3 minute walk to the nearest Metro, and a 10 minute walk to Galeries Lafayette. You have some nice places to eat within walking distance, but not any 5 star restaurants(not that we could find anyhoo). The room was so amazing, with fantastic themes and a great Jacuzzi/spa tub. The staff is incredible, and spoke an impressive amount of languages(even my Chinese wife had someone to talk to). I recommend this hotel to any couple looking for a great place to stay. (Just a little tip, we actually found the best rates by buying directly from Secret de Paris´ website)

  • Stayed: August 2013, travelled as a couple
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Thank StefanNT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26609991, Directeur général at Hotel Design Secret de Paris, responded to this reviewResponded 25 November 2013

Dear Stefan,

I am verry happy that you finally managed to find our hotel despite all the wrong directions that were given to you! It has happened to me several times so I can only imagine in English.
Thank you very much for your lovely review and kind words about the design of our rooms and the ability of the team members.
Regarding restaurants, there are quite a few hidden gems around our hotel, but they are hard to find on your own and always full! We are more than happy to recommend and book them for you.
Last but not least, thank you also for highlighting the offers from our official website, we do guarantee best rates!

I look forward welcoming you again.

Caroline and the SDP team

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Reviewed 14 November 2013

My wife and I stayed at Secret de Paris for 3 nights (Oct 30 - Nov 2) during the latter stages of our honeymoon, after experiencing a lot of Europe on a river cruise. We arrived in Paris to traffic bedlam outside Gare du Nord, but it was replaced with smiles and serenity once we checked in at SdP. Viorica welcomed us with a glass of Sangria and spent lots of time giving us help with maps, places we could walk to and info on Hop-On/Hop-Off buses and river cruises. We walked to Sacre Coeur the first evening and enjoyed a local restaurant.

We wondered what the buffet breakfast would be like as the dining area is not large and buffet area quite small. We needn't have worried at all. Our breakfast was included in the arranged price (ensure you do this in advance), but the selection available was wonderful. Fantastic patisserie goods (we waited until Paris to have any croissants on our trip), great selection of cheeses, meats and salmon, cereals, freshly squeezed juices and to our delight, eggs cooked whatever way we wished. My wife had omelette with ham and mushrooms each day, and I tried lots of variety. We needed very little (if any) lunch each day after the morning feast. The multiple double espressos that we ordered were made perfectly and gave us the kick start to each day that we desired.

But this was only one reason this stay was perfect. Caroline went out of her way to ensure we had everything we needed and arranged our river cruise and transfer from the hotel. The following day she followed up to ensure we had a great night. After commenting that the cab driver messed up a little in our dropoff to the cruise location, causing us to make a 5-10 minute walk in the light rain, she immediately made contact with the cab company and arranged a complimentary transfer on our departure. This was not requested, nor necessary, but very much appreciated.

The rooms, while not large, are exactly what I expected. Stylish, funky and a perfect setting for a romantic stay. Variable Mood lighting in the rooms was easy to use and did its job. We had planned to use the Steam Room and Fitness centre but we spent ALL our time exploring Paris so that part of SdP was neglected by us, but on our inspection it looked perfectly suitable should we have chosen to exhaust or relax ourselves.

A wealth of TV channels covered all tastes and most language requirements,and other media/radio entertainment options we didn't have to time explore. Internet access was speedy and easy to use.

On our last night, a public holiday, we hadn't pre-arranged a dinner booking. We asked about one of the nearby restaurants reviewed by another SdP visitor but Caroline advised they were closed due to the holiday. She then got us a last minute table at Chez Grenouille and we couldn't have been happier. It is very close to the hotel (we had sore feet from 3 days of solid walking) and the food was 9.5/10 and a worthy replacement to the other option.

The only downside was we had to leave, and it is a long way from Australia, so regular visits to this wonderful hotel are at this time a dream for us. I promise to master some French before I visit next, but our stay was made real easy by the multi-lingual talents of you and your staff.

Merci beaucoup Caroline, and to Viorica "V" and all of your support staff, for making our first visit to Paris so wonderful.

Room Tip: Had the Eiffel Tower room on Level 4. No noise at all, but was too tired to use anything but the elevator each day, sometimes a little while in arriving.
  • Stayed: November 2013, travelled as a couple
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2  Thank MikeandSharyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26609991, Directeur général at Hotel Design Secret de Paris, responded to this reviewResponded 15 November 2013

Dear Mike, Dear Sharyn,

What a wonderful surprise it was for me to discover your review on Tripadvisor today!! I am sincerely touched by all your kind words, thank you very much for taking the time to write such a detailed review of your experience at Secret de Paris. Be assured that I will share your satisfaction with each team member, including Miss V of course!

Do not worry, even if you come back 3 years from now, you will not be forgotten!

With kind regards

Caroline & SDP team

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