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“Beautiful hotel”

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Hotel Lancaster Paris Champs-Elysees
Ranked #381 of 1,802 Hotels in Paris
Certificate of Excellence
Reviewed 8 June 2014

I loved many elements of this hotel; the staff were exceptional and genuinely helpful, the room was lovely, the bar was refurbished since my last visit and was very elegant and the breakfast was fine. The only problem I have is the location - the Champs Elysees used to be the placed to be, not anymore I'm afraid and I won't being staying in this part of Paris again. The gym on the top floor is well worth a visit, views to the Sacre Coeur, amazing.

  • Stayed: May 2014, travelled with friends
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1  Thank AlphabetFondue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinoPiazzi, Directeur général at Hotel Lancaster Paris Champs-Elysees, responded to this reviewResponded 9 June 2014

Dear Guest,

Thank you very much for having taken the time to leave your comments on tripadvisor following your recent stay with us at the Hotel.

It was indeed a pleasure to read that you were very satisfied with our services and enjoyed your stay with us.

I am however concerned by your remark regarding the Champs Elysees Avenue.
Sorry to read that you did not like anymore the area but do you know that Tiffany & Co just open a new shop on the avenue.
Cartier, Louis Vuitton, Hugo Boss, Eric Bompard, Laduree, Mercedes, etc… have shops and show rooms there.
As you will see on the hotel Facebook page, the Queen Elizabeth II during a recent state visit in France paraded with the French president on the avenue.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation for them. I will certainly not fail to convey your very kind compliments to them.

We all look that you will reconsider your position and all look forward to welcoming you again in the near future.

Yours sincerely.


Valentino Piazzi
General Manager

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315 - 321 of 700 reviews

Reviewed 7 June 2014

They had it all. Fast service, eager to please, wonderful accommodation. And a great location near the shops, restaurants and tourist attractions. We were celebrating our wedding anniversary so it was a good choice. Our room faced the rear so it was very quiet.

  • Stayed: June 2014, travelled as a couple
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Thank nerdbird1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinoPiazzi, Directeur général at Hotel Lancaster Paris Champs-Elysees, responded to this reviewResponded 8 June 2014

Dear Guest,

I am delighted to learn your positive feedback about your stay. I would like
to sincerely thank you for your very kind words regarding our services.

Your comments have been shared with our team which will motivate them to
continue their efforts in providing our valuable customers with quality
products and services.

We all look forward to welcoming you back for a future wedding anniversary or may be sooner.

Sincerely Yours.



Valentino Piazzi
General Manager

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Reviewed 4 June 2014 via mobile

Beautiful hotel with great location. I was very happy to find it. Charming, nice people until .. at 6.00 in the morning they started making the breakfast area. The hotel has no noise control windows or walls..moving tables and chairs was like having workers in the room. And as this was not enough people started having baths (ofcourse its a hotel!) In the other rooms and the noise coming from their plumping was incredible. To conclude I ate in the 1 michelin star hotel restaurant and I was really disappointed. 150 euro pp and the food was below
mediocre. Its a pity as first impression was great

  • Stayed: June 2014
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1  Thank glyka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinoPiazzi, Directeur général at Hotel Lancaster Paris Champs-Elysees, responded to this reviewResponded 6 June 2014

Dear Madam,

First of all we are very sorry the inconvenience, I met you before your departure and presented personnaly our sincere apologies, during our conversation in regard to the court yard I mentioned that this was an isolated case and an exception. Concerning your experience in the Restaurant we are suprised by your comments and we will investigate the matter.

We thank you for taking the time to write, rest assure that the appropriate mesures have been taken in order to avoid reoccurence.

With our renewed apologies,

Sincerely yours,

Valentino PIAZZI
General Manager

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Reviewed 29 May 2014

Rooms are well appointed and quite large, at least the one we got (Room 200 I think?). Bathroom is nicely appointed. Service is quite good, breakfast is excellent. It is just off the Champs and if you are headed to Louis Vuitton you are within 200 meters or so. It is on a side street and the view is bland and the street isn't very clean...not the hotel's fault, of course. Once inside, you will be quite comfortable, in my experience.

  • Stayed: January 2014, travelled as a couple
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1  Thank Dee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinoPiazzi, Directeur général at Hotel Lancaster Paris Champs-Elysees, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you so much for choosing to stay in our hotel and for taking the time to post this great review.

We are all glad to read that you enjoyed the particular feel of our upscale neighborhood as well as the size and equipement in the bathroom of your Prestige room #200.
Thank you for your words regarding our buffet breakfast.

The cleaning of our street is improving and thanks to the new Mayor in our area it might hopefully continue to improve even faster.

We all hope to have the pleasure of welcoming you back to the Lancaster.

Yours sincerely


Valentinp Piazzi
General Manager

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Reviewed 28 May 2014

We rented two rooms for 4 days. Ac not working in either room switched still no working ac. Comforter on both beds soiled one with blood stains and just turned over so it couldn't be see. Handles falling out of bathroom door. Definitely not 5 star needs to be totally redone, very noisy so we couldn't even open windows.

Stayed: May 2014, travelled as a couple
6  Thank Depblu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinoPiazzi, Directeur général at Hotel Lancaster Paris Champs-Elysees, responded to this reviewResponded 2 June 2014

Dear Guest,


I thank you very much for choosing to stay at Hotel Lancaster and for taking time to provide us your feedback regarding your recent experience.

I wish to extend our sincere apologies for the inconveniences you experienced with your room. We appreciate your feedback, which will help us to improve our quality of service.

I hope that you will accept to give us another chance to extend you our warm hospitality and welcome.

WIth kind regards,



Valentino Piazzi
General Manager

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Reviewed 20 May 2014

We have just returned from a wonderful stay at the Lancaster. It was our second visit and we were made to feel most welcome. We arrived at about 12.30 and were shown straight to our room. A superior room with twin beds. The beds were really comfortable. Breakfast was plentiful and served in a beautiful room.We also ate in the bar and can highly recommend the Club Sandwich. The location of the hotel is perfect, just off the Champs Elysee,
close to all the main attractions but far enough off the main street to be really quiet. The thing that makes this hotel so special is the staff, they are so friendly and helpful, anticipating your every need, they really enhanced our stay. Thank You and hopefully see you again next year.

  • Stayed: May 2014, travelled as a couple
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1  Thank Jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinoPiazzi, Directeur général at Hotel Lancaster Paris Champs-Elysees, responded to this reviewResponded 23 May 2014

Dear guest,

Delighted that your second experience with us was so positive.

We appreciate you taking the time to post your comments on TripAdvisor following your recent visit.

We always are pleased to receive the feedback that you felt comfortable at Le Lancaster!
It goes without saying that all our guests should feel at home, at their Paris residence.

I was really particularly pleased that you found all the staff with whom you encountered friendly, while offering a top-rate service.

Thank you for your recommendation of our Club sandwich served in the Bar.

We all look forward to a return visit nex year !

With kind regards.




Valentino Piazzi
General Manager

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Reviewed 16 May 2014

My partner and I stayed here at the end of April for 4 nights. Situated in the 8th, it's a treasure of a hotel. It is beautifully decorated and very elegant. Breakfast is terrific. The rooms are large by European standards. The best aspect of the hotel however was the front desk service and door man. Everyone was extremely friendly and ready to offer help and advice. I would highly recommend this hotel if you want a luxury hotel without spending astronomical prices.

Room Tip: There was some smoking rooms in the hotel. (or maybe there werent but there were people smoking). It...
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  • Stayed: April 2014, travelled as a couple
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1  Thank BVD1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ValentinoPiazzi, Directeur général at Hotel Lancaster Paris Champs-Elysees, responded to this reviewResponded 17 May 2014

Dear Guest,


Thank you so much for choosing to stay in our hotel and for taking the time to post this great review!

We are all glad to read that you enjoyed the particular feel of our upscale neighborhood as well as the size and decor of your room.

Our team will be motivate by your kind words to continue their efforts in providing our valuable customers with quality products and services.

We put all our efforts in making each of our guests feel at home and not just “looked after”, so I am pleased to learn that you feel totally the sense of hospitality that makes our reputation and for which most of our guests choose to return.

We all hope to have the pleasure of welcoming you back in the near future.

Yours sincerely.



Valentino Piazzi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Lancaster Paris Champs-Elysees

Address: 7 rue de Berri | Champs-Elysees, 75008 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#125 Romantic Hotel in Paris
#211 Business Hotel in Paris
#247 Luxury Hotel in Paris
Price Range: £225 - £529 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Lancaster Paris Champs-Elysees 5*
Number of rooms: 56
Official Description (provided by the hotel):
57 Rooms & suites appointed with antique furniture surround a Zen-inspired patio that is a natural complement to the art that pervades the property and the cuisine at its Michelin-rated "La Table du Lancaster".The paintings at this century-old, boutique hotel located on the Champs Elysees are distinguishable from the acquired art lining many European hotels, as they were done by the hotel's artist-in-residence inthe 1930s, Russian painter Boris Pastoukhoff. ... more   less 
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Also Known As:
Lancaster Hotel Paris

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