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“Classy Castille? . . . In some things.”
Review of Castille Paris

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Castille Paris
Ranked #251 of 1,804 Hotels in Paris
Certificate of Excellence
Reviewed 1 August 2014

On my way back from Texas to Cairo I decided to break the flight for two days at the Castille. The first room they gave me, 214, was quite small. After I took a shower I saw that all the drain water had covered the floor of the bathroom and created a lake in the bedroom. When I tried to dial the phone, I could not get a dial tome. Additionally the bellboy had neglected to tell me how to reach the desk. I decided to try to relax with a glass of cold water from the mini bar. It had not been turned on. When I quietly complained to the desk, the hostess trainee was most helpful. She switched me into a room that was still quite small, but better arrainged. No problems showering or using the phone or getting a cold drink from the mini bar. However, if I were to stay there again, because the location is quite nice, I would book a much larger room. Also the room service menu is rather sad after ten p.m. and if you are a transatlantic traveller, you will undoubtedly find this frustrating. P.S. Stay away from the soup - a watery melange of tired vegetables. The best things about the hotel were the helpfulness of the staff, the fresh orange juice and the perfect espresso.

Room Tip: Avoid the closet size standard. Even the deluxe is small.
  • Stayed: July 2014, travelled solo
    • Value
    • Rooms
    • Service
Thank LovesTraveling_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erwan S, Deputy General Manager at Castille Paris, responded to this reviewResponded 12 August 2014

Dear Lovestraveling_10,

I am sorry to read that your stay with us did not meet with your expectations. Regarding the room size, and if we have the pleasure of welcoming in a near future, our deluxe rooms may be more appropriate for a triple (275sqf for deluxes vs 220sqf for superiors).
As far as the service is concerned, it seems that we missed you on this. It is usually what our clients are complimenting about the most.
I would like to thank you for bringing these comments to my attention. Feed-backs (positive or negative) are the only way for us to improve and to fulfill our clients expectations as much as we can .

Sincerely yours.

Erwan Sarre - Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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269 - 275 of 1,044 reviews

Reviewed 31 July 2014

I have stayed at the Castille twice before and enjoyed the experience. I returned for the third time recently and got a great price through Bookings.com. We arrived at midday hoping to get into our room a little earlier, not to be, in fact it wasn't until 4pm and a lot of hanging around that we were shown to our room. Our room was incredibly small, in fact too small to fit all our luggage. It was right next door to the lift and we had very little sleep due to the comings and goings of the guests.
Overall, it was not a satisfying experience.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank RachaelALoomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erwan S, Deputy General Manager at Castille Paris, responded to this reviewResponded 12 August 2014

Dear RachaelALoomes,

I am sorry to read that your stay with us did not meet with your expectations. Regarding the room size, and if we have the pleasure of welcoming in a near future, our deluxe rooms may be more appropriate for a you (275sqf for deluxes vs 220sqf for superiors).
As far as the service is concerned, it seems that we missed you on this. It is usually what our clients are complimenting about the most.
I would like to thank you for bringing these comments to my attention. Feed-backs (positive or negative) are the only way for us to improve and to fulfill our clients expectations as much as we can .

Best regards.

Erwan Sarre - Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Having stayed at a different section of the Hotel last year I was expecting much more and better than what we found. This time we stayed in room 452 and it was a tired room with a broken air conditioning system. I know as Americans we have different expectations regarding temperature but believe me the room was hot. The location is great easy walk and access to almost anywhere in Paris. I normally travel once to twice a year to Paris but I will be looking elsewhere next time.

Room Tip: Wary of 452
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank TVMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erwan S, Deputy General Manager at Castille Paris, responded to this reviewResponded 12 August 2014

Dear TVMD,

I am sorry to read that your stay with us did not meet with your expectations. Regarding the room, and if we have the pleasure of welcoming in a near future, our Contemporary deluxe rooms may be more appropriate for you. 452 is one of our Coco style deluxe rooms which usually is appreciated by our American guests.
As far as the a/c is concerned, be sure our technician took care of it when he was informed, and it was fixed immediately.
I would like to thank you for bringing these comments to my attention. Feed-backs (positive or negative) are the only way for us to improve and to fulfill our clients expectations as much as we can .

Best regards.

Erwan Sarre - Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

My daughter and I stayed in their Deluxe room for 5 nights. Upon arrival, the staff was so friendly and helpful. We speak very little French and it was no problem since they spoke fluent English. Our room was very nice and clean. Modern decor, very comfortable bed, and modern bathroom. We didn't eat in the hotel restaurants, but ordered room service which was good. The Free Wifi worked great. We really liked the location which is very close to the Louvre and the Concorde Metro station. Also, it's on a lovely, quiet street. We kept commenting how nice it was to go back to our lovely, quiet hotel after a busy day. Highly recommend this hotel. We will go back when in Paris.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank suzyd11249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erwan S, Deputy General Manager at Castille Paris, responded to this reviewResponded 12 August 2014

Dear Suzyd11249,

Thank you thousands times for the nice comment posted on TripAdvisor. My team and I are very happy to have helped to make this girls' trip even more special. Anyway, we had no right to fail in this kind of occasion !
We look forward of welcoming you very soon.
Sincerely yours.

Erwan Sarre - Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

This hotel is beautiful inside and walking distance of the Louvre. We were only staying one night and decided to eat in the hotel restaurant which was amazing and I would definitely recommend. The food was delicious and the setting was picturesque (you can sit outside in a small courtyard). All the staff were really friendly and helpful. Our room was clean, modern and set over two floors which was a surprise given the location in Paris. We would definitely recommend this hotel to friends.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Sarah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erwan S, Deputy General Manager at Castille Paris, responded to this reviewResponded 12 August 2014

Dear Sarah D,

Thank you so much for your nice comment posted on Tripadvisor. I am glad to read that either the location of the hotel or the kindness of the team made your stay even better than expected.

And, by the way, I do share with you your opinion about our Patio. Depending on the weather forecast, we offer services from breakfast to late dinner. DGM Tip : ask for the dining room next to the fountain.

I look forward of welcoming you again at the Castille Paris.

Best regards.

Erwan Sarre - Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Spent the weekend at the Castille with my wife. We loved the boutique feeling of the hotel and the location near the Tuileries cannot be beat. We found the staff to be very pleasant and helpful. My only complaint would be that our room was really small, but such are many hotels in Paris. Rue Cambon is a very quiet street so no noise problems. The breakfast was delicious and the dining room was quiet and lovely. My wife enjoyed the shopping choices nearby the hotel as well. We would definitely stay here again.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank SteveNYCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erwan S, Deputy General Manager at Castille Paris, responded to this reviewResponded 12 August 2014

Dear SteveNYCity,

Thank you so much for your nice comment posted on Tripadvisor. I am glad to read that either the location of the hotel or the kindness of the team made your stay even better than expected.

I look forward of welcoming you again at the Castille Paris.

Best regards.

Erwan Sarre - Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

My daughter and I just finished a short trip to Paris and were fortunate to stay at this well located boutique gem. The service was excellent and the rooms were simple, yet elegant with comfortable beds (great thread count sheets) and contemporary bathrooms. The breakfasts were also superb. We chose the hotel based on its excellent Trip Advisor comments and were not disappointed. We would definitely stay again.

Stayed: July 2014
Thank Cocopedey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erwan S, Deputy General Manager at Castille Paris, responded to this reviewResponded 12 August 2014

Dear Cocopedey,

I would like to thank you for this detailed report about your stay at the Castille Paris. I am very glad to read your comments and what are the reasons why you do prefer our property to an other one. I am fully convinced that this kind of testimony will be very helpful for our future visitors (As it was for you).
Sincerely yours.

Erwan Sarre - Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Castille Paris

Address: 33 rue Cambon, 75001 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#174 Luxury Hotel in Paris
#253 Business Hotel in Paris
#282 Family Hotel in Paris
#299 Romantic Hotel in Paris
Price Range: £231 - £519 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Castille Paris 5*
Number of rooms: 107
Official Description (provided by the hotel):
Italian chic and Parisian haute couture combine at the iconic hotel Castille. Standing alongside the legendary Chanel Maison, in the heart of the 1st Arrondissement, this romantic hotel is so Paris. Every detail has been lovingly restored to exude the opulence of its 18th century glory days, yet still retain a charm that you rarely find in a central Paris luxury hotel. At the Castille you’ll find a restaurant and bar that combine the style of Paris with Italian warmth and spirit. L’Assaggio offers an exquisite menu full of the finest Mediterranean flavours, topped off with a Florentine courtyard for al fresco dining. Then there’s the bar, perfect for light meals and any drink you can think of, day or night. Finally, the Salon de The is a wonderful spot to while away the afternoon over a fine tea. ... more   less 
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Also Known As:
Starhotels Castille Paris Hotel Paris
Starhotels Castille Hotel Paris
Paris Starhotels Castille Hotel
Castille Hotel Paris

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