I stayed for a long weekend to celebrate a friend's birthday. I had heard good things about the George V from several friends who had stayed there in the past, so agreed to pay 850E/night for a basic double room.
The good news is that we booked a regular room online and were kindly offered an “upgrade” to a larger room because of the special occasion. Upon my request, we were also given a birthday cake and a bottle of champagne at arrival. I appreciated the complimentary boot shine. The hotel itself is beautiful and the spa/fitness area is wonderful. Everything is very clean and very tastefully done. The staff (lots of them) are all very polite -- I didn't perceive them as insincere but some might.
Otherwise, I’m giving the hotel possibly my worst review ever on trip advisor. I wrote a complaint letter to the president of the company and have cut and pasted it into this review for your benefit. I'd never before felt the need to write a complaint letter about a hotel.
We had to call housekeeping twice to get an ironing board brought into the room.
I woke up ill, having forgotten to request only synthetic pillows and bed linens due to a down allergy. As we headed out around 10 a.m. on a Saturday, I asked a woman at the front desk to have all of the down pillows and comforter removed from the room. She politely said she would have it taken care of immediately and even picked up the phone as we were walking away. We returned to the room around 2 so that I could take a nap, still suffering from an allergic reaction to the down. I was too tired to look closely to ensure the change had been made – but feeling even worse after a 2 hour nap, I realized that housekeeping failed to change the pillows and comforter as promised.
I called housekeeping and they called back right away at least 2 times and sent someone to make the change. The hotel didn’t have a synthetic comforter in the appropriate size – so I was given a king/queen synthetic comforter on my twin bed. The maid was delightful and very apologetic and calling other staff members frantically using a mobile phone while in our room in a valiant effort to correct the situation. I told her it wasn’t a big deal because she was so kind and trying so hard – and indeed it wasn’t a big deal to sleep with an oversized comforter that dragged on the floor – it just wasn’t the type of service I expected at 1200 USD/night.
I requested a morning FT using the form provided – it never showed up – even though someone took the form off the doorknob.
We were woken up every morning by the construction going on next-door. They clearly try to minimize the noise -- but a hammer is still a hammer at 8 a.m.
In the mornings, I went to the lovely spa/fitness area for coffee and to read the FT that I knew would be there. I was looking forward to coffee and the FT in the room – but didn’t want to risk room service forgetting the paper and/or waiting for forever for room service to even show up.
The spa attendants were generally very polite, one even gave us a very nice tour of the facilities. However, one of the spa attendants on the day I left was dreadful. As I sat there drinking coffee from the free coffee/tea/water bar area and quietly reading the paper – entirely alone in the area – I sensed her displeasure with my presence. I did a quick workout and took a cup of coffee from the bar up to the room. She looked at me as if I had taken a painting off the wall. I apologize for my stereotypical “ugly American” behavior of drinking coffee from a to-go cup – but at 1200 USD/night, *nothing* should have led that spa attendant to look at me in such a way. I was dressed in a t-shirt and shorts, just like all of the other folks going to and from the gym. And I was told specifically that the coffee was free – it wasn’t an area only for patrons awaiting treatments.
The worst thing that happened of all – a woman, seemed to be a maid, came into my room quietly – without knocking – at 8:30 on Monday morning!!! I have NEVER had this happen, ANYWHERE. My friend had left for London about 1 hour before, so perhaps someone was sent to check on the room – but not phoning first or knocking on the door is simply unacceptable under any circumstances. Fortunately, I was putting my shoes on and saw her just as she put her first step into the room. I don’t know if she was sneaking in to see what she could take – or what – but she quickly apologized and left.
At checkout, I was made to wait for 15-20 minutes until a “cashier” who could handle the payment transaction for my room was available. The 2 polite women at the front desk each said that they were only in training and couldn’t process payment. I had a nice conversation with a polite Swedish clerk – but I still sat there waiting for a really, really long time. She asked about my stay and indeed I told her about a few of my complaints that she wrote down -- but I didn't want to create a ruckus in such a quiet, lovely lobby with so many folks coming/going. I assume that because I carried my 2 small bags downstairs myself, they sent someone upstairs to check the room before letting me leave. This is understandable, of course, but it was very awkward to have to wait for so long. Maybe they were telling me the truth and they couldn’t in fact run my credit card for the room – but to make a guest wait for 15-20 minutes at 11 a.m. on a Monday to check out is ridiculous. If I was going to be made to wait for so long, they should have offered to have me wait in the bar area and given me a cup of coffee or water. No one else was waiting to check out – I was standing alone w/the clerks at the registration desk.
Finally, a “cashier” showed up who showed me the bill. Someone had charged 18E for 2 coffees over the weekend onto the room that my friend and I did not have. I told the “cashier” that these were not my coffees and asked to see the signed receipt for them. He got a rather disgusted look on his face and said, “I’ll just take them off.” He clearly thought I was lying, and it was somewhat embarrassing. I meekly responded, “I am paying 18E for a local phone call to make lunch plans” to indicate that I wasn’t trying to argue with the prices for things I had used. (As you can imagine, the prices there are ridiculous -- so I can't really complain but you should be aware -- I paid 18E for a brief local call and 10E for a coke from the minibar. 25E for a cocktail. 40 - 50E for a cheeseburger. I didn't pay the 22E/day for internet access.)
My friend and I are not regular guests at Four Seasons and I we checked in using tourist passports. Perhaps we were considered “low rent” guests, and thought we could be ignored as such. In any case, it wasn’t what I expected for the price – I would have been disappointed for half the price. Even in Paris you can do just fine at 425 E/night MANY places.
If this is your first trip to Paris and you don't have a full-time hired car, you may not like the location. You might try the Meurice or Crillon -- each of which has a much better location for a first-time visitor to Paris.
I can't say this experience ruined the trip -- but it certainly would have if we hadn't tried not to think of it, especially considering the price. Neither one of us would ever stay there again – nor would we recommend it to anyone for anything other than afternoon tea or one cocktail (make a reservation to ensure a table) before the bar gets too crowded with exceedingly flashy nouveau riche types and the band in the very beautiful lounge starts playing "Kalinka" and other Russian hymns.
- Official Description (provided by the hotel):
- Beautiful hotel housed in the former landmark Hotel George V, furnished with objects of art and antiques - Near Champs Elysees. ... more less
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- Also Known As:
- 4 Seasons Hotel George v Paris
- Four Seasons Paris
- George v Paris
- Paris Four Seasons
- Hotel George v Paris
- George 5 Paris