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“So not worth it”

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Four Seasons Hotel George V Paris
Ranked #20 of 1,801 Hotels in Paris
Certificate of Excellence
JAKARTA
Level 6 Contributor
189 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 658 helpful votes
“So not worth it”
Reviewed 13 August 2013

This hotel is the flagship property of the Four Seasons chain in Europe. It is widely regarded as one of the best city hotel in the world. With nearly a hundred year history, and all the awards and accolades, the expectation is bound to be high, especially considering the room rates. So what did I get after paying one of the highest ever room rate I have ever paid for one night at a hotel? Read on.


Arrival

I booked a limo from train station due to security reasons and when arrived, I was first checked in at reception and then escorted to the room. I wonder why they didn't do a pre-checkin in the room since I booked the limo and they have my arrival details. I was upgraded to a suite though, a Four Seasons Executive Suite courtesy of my travel agent.


The Accommodation

My suite is about 70 metres square, consider small for a suite. It actually appear smaller than it looks. There is sofa seating area, a working desk and a minibar in the living room. In the bedroom, there is a large King size bed and a marble bathroom. This suite has been recently refurbished and equipped with Samsung LCD TVs. However, they did not upgrade the shower facilities so the shower stall still have one of those old fittings and lacking a rainforest shower. Water pressure is good though. The bathtub is small and will probably fit only one person. There is no walk in closet and hardly enough space for bigger luggage. The bed is quite comfortable but not one of the best I have slept in. The room also has a lower than normal ceiling which add to a some what claustrophobic feel.

The in-room electronics are of the cheap variety. Let's see what we have, shall we? Well, we have JVC mini-compo with tin can sounding speakers that probably cost no more than 200 Euros at most if purchase from an electronic store. We have iHome iPod dock made of plastic. There is no electronic curtains, no bedside panel control. Not even an electronic DND button. At this rate, I am expecting the room to be furnished with Bang and Olufsen sound system or similarly high end brands. The only thing remotely high end is the build in lcd tv in the bathroom. For all these, if not upgraded, one has to pay in excess of Euro2000+ per night for this subpar accommodation.

The only redeeming quality of the room is the outdoor terrace. There is a nice view of Ave George and a distant view of the Effiel tower. Still it is by no means breathtaking. The hotel also thoughtfully provide some table and chairs in the terrace for relaxation.

There isn't much amenities in the room. The welcome gift is two miserable pieces of cake and the hotel forgot to provide plate and cutlery, perhaps expecting me to use my hands? Usually when staying at hotels of this stature, the GM will usually write a welcome letter. None found here except a letter detailing my benefits from my agent.

Bear in mind this is a suite. I can't imagine how much more inferior the standard rooms will be.


Common areas and location

To be fair, the hotel does have beautiful common areas, accentuated by the many foral decorations which changes every day. The galleria and the restaurant Le Cinq are plush and luxurious, reminisce of the old world charm from a long forgotten era. Crystal chandeliers, paintings, sculptures adorned the hotel every where you turn.

The spa and fitness centre however, is disappointing. The swimming pool is very small and there is only one jacuzzi pool, only one small steam and sauna room and all these were occupied most of the time so i did not get the chance to try it.

The location cannot be faulted. Just minutes away from the famous shopping district of Champs elysse and Ave Montagie, it is surrounded by luxury boutiques.


The service

One thing I repeatedly hear from devoted fans of this hotel is the near legendary service the hotel provides. Apparently if urban legends are to be believed, the concierge can work miracles and the staff will oblige to fulfill every single wish and request no matter how difficult. Unfortunately, I did not encounter this legendary service. instead, what I do find is that generally, the staff were very polite, smile a lot, which is very un-parisan like ( not a bad thing ), and they all speak excellent English but that's about it. Most of the time, they come across as so overtly welcoming that you start to feel it is a rehearsed act.

Well, in my limited time with this hotel, I did have good service at the Le Cinq when I had dinner there. The food quality for my dinner at the Le Cinq was just ok, not quite as outstanding as it was the first time I ate there a year ago. More amusing than the food for me was to watch the parade of waiters zapping in between tables at breakneck speed to serve the many guests as the restaurant was fully booked.

Service during breakfast at The Le Cinq by comparison was slow and decidedly lukewarm. They also overcooked my omelette even when I have specified I want my omelette runny. The waiter did offer to exchange my omelette which I declined. The toiletries during turn down were not replenished. Coffee granules for my in-room coffee machine was not replenished on check-in and I have to call to ask for it.


There were also some service issues I encountered prior my stay in that the concierge took a long time to reply email, more than 10 days for a simple question of airport transfer.

The concierge also gave me the wrong information on Eurostar departure, saying that I can just board the train at the platform. Not true. I have to go thru immigration and customs at the train station. Fortunately I arrive early and was not too late for the check-in formalities.


Conclusion

At the end of my one night stay, I inevitably felt both disappointed and relieved. Disappointed because the whole experience is so decidedly underwhelming, especially considering the rates paid. It easily rank among one of my most disappointing stay ever and I have stayed at lots of hotels. I also felt relieved because I only book to stay for one night and not more. This is a hotel that has it's reputation proceeding itself and has failed to live up to it, spectacularly. It is surprising and in some some way sacrilegious and wasteful how little there is to show for all the money spent. Do goto this hotel to patronize the Le Cinq or to soak in the atmosphere by having a drink at the beautiful lounge or bar. But staying here? No way. Not for accommodations of this standard and quality. By contrast, the Mandarin Oriental with by comparison far nicer rooms is a much better proposition. So in summary, 2 out of 5 and at these exorbitant room rates, the worst Four Seasons ever in terms of value for money. Highly NOT recommended.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
24 Thank BENLEE123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsgeorgev, Manager at Four Seasons Hotel George V Paris, responded to this review, 19 August 2013
Dear Sir,

Allow me to reiterate how truly we regret your disappointment about your stay with us.
Your comments have been shared in detail with the department heads and all staff concerned in order to ensure appropriate action will be taken to provide the best in accommodation and service which reflect the high levels of hospitality the Four Seasons George V constantly strives to achieve.
We sincerely hope that you will give us another opportunity to welcome you back to the hotel in the future.


Marc-Olivier Raffray
Hotel Manager
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English first
Washington, DC metropolitan area
Level 5 Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 August 2013

We used this hotel to host a party for our staff from around France. Every thing we asked for was done to perfection.
Showing how professional their staff was.
They gave us some extra rooms for people to use if the are not ready to safely return home. We have a great suite for friends and business associates to meet with us and relax

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mdcnyva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsgeorgev, Manager at Four Seasons Hotel George V Paris, responded to this review, 12 August 2013
Dear Madam, Dear Sir,

We would like to thank you very much for your comment on Tripadvisor, regarding your stay at the Four Seasons Hotel George V! We are delighted to read that you had a memorable time among us!
We always try to do our best to make sure our guests have the best experience while staying with us and it is a great reward to read that for you, " everything we asked was done to perfection ".

We hope to see you again soon at the Four Seasons Hotel George V!
Kindest regards,

Francisco Garcia
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 August 2013

The staff was very attentive. The hotel incredibly beautiful, level of service was beyond compare, rooms were beautiful, clean and comfortable. The rolling blackout shade was whisper quiet and made the room a sanctuary of blissful darkness for a refreshing nights sleep. Very luxurious without being over the top. Spa was relaxing. Food was delicious, presentation was photo worthy and service for all of our meals was prompt.

Room Tip: We stayed in a room facing the beautiful inner courtyard. It was very quiet and sunny and looked out...
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  • Stayed July 2013, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsgeorgev, Manager at Four Seasons Hotel George V Paris, responded to this review, 12 August 2013
Dear Madam, Dear Sir,

We would like to thank you very much for your comment on Tripadvisor, regarding your stay at the Four Seasons Hotel George V! We are delighted to read that you had a memorable time among us!
Recognition is very important to us and I am delighted to see that we exceeded your expectation on that manner.
We hope to see you again soon at the Four Seasons Hotel George V!
Kindest regards,

Francisco Garcia
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 August 2013

From the moment you arrive. the wonderful professional staff ensures that you are going to receive the very best experience. Everything about this hotel is professional. At check-out, everything was properly presented on the bill without one question. We really appreciated all the great service and of course, the rooms are absolutely beautiful. You will not be disappointed here.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brenda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsgeorgev, Manager at Four Seasons Hotel George V Paris, responded to this review, 12 August 2013
Dear Madam, Dear Sir,

We would like to thank you very much for your comment on Tripadvisor, regarding your stay at the Four Seasons Hotel George V!
We are delighted to read that you enjoyed your experience at the Four Seasons Hotel george V! Your comment is very important to us and we will make sure to share it with our teams.
We hope to have the pleasure of seeing you again soon at the Four Seasons Hotel George V.
Kindest Regards,

Francisco Garcia
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 August 2013

We had the wonderful pleasure of celebrating our 25th Wedding Anniversary by staying overnight at the George V. It was one of the most memorable pleasures we have ever experienced, and one comes away with a very different experience than usually expected.
The service and warmth generated by the staff was that of a family, and our dining table was strewn with beautiful red roses and candles.
It is in the sheer detail of the George V that makes the greatest impression, from the decor, bedroom, restaurant Le Cinq and, as we were leaving - a couple of bottles of chilled water handed to us in our taxi on that humid day. The evening dinner was, quite literally - sensational and satisfied every sense. Thought is in every fibre of the George V. The flower display was extraordinary, and if you have a chance to take afternoon tea, ask for the wild strawberry tart - I beg for the recipe!
If you wish to experience something very special - go to the George V - it will surpass your expectations.

Room Tip: We stayed in the deluxe room - very French indeed.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DPara01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsgeorgev, Manager at Four Seasons Hotel George V Paris, responded to this review, 12 August 2013
Dear Madam, Dear Sir,

We would like to thank you very much for your comment on Tripadvisor, regarding your stay at the Four Seasons Hotel George V! We are delighted to read that you had a memorable time among us!
Recognition and atention to detail are very important to us and I am delighted to see that we exceeded your expectation on that manner.
Please, fell free to contact us for the strawberry recipe! We will be glad to give it to you.
We hope to see you again soon at the Four Seasons Hotel George V!
Kindest regards,

Francisco Garcia
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 6 Contributor
446 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 5 August 2013

We returned to the George V after a 15 year absence; we were so glad we did. The location is terrific as are the service and the quality of the rooms. We had a few unique needs and the staff was more than happy to take care of us. The in-house resurant, Le Cinq is awesome and worth staying in for. The spa is also fabulous. We'll be back, soon.l

Room Tip: You cannot go wrong.
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  • Stayed June 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsgeorgev, Manager at Four Seasons Hotel George V Paris, responded to this review, 12 August 2013
Dear Madam, Dear Sir,

We would like to thank you very much for your comment on Tripadvisor, regarding your stay at the Four Seasons Hotel George V! We are delighted to read that you had a memorable time among us!
Recognition is very important to us and I am delighted to see that we exceeded your expectation on that manner.
Furthermore, we are glad to read that you enjoyed the location, the service, the rooms and our restaurant Le Cinq.
We hope to see you again soon at the Four Seasons Hotel George V!
Kindest regards,

Francisco Garcia
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 August 2013

From the moment you enter the hotel you are whisked into an oasis of luxurious calm. The flowers are the first thing you notice, and are stunning.
The concierge team are superb also - we emailed them in advance of our stay to book some restaurants in paris (which are difficult to book) and they ensured the bookings were made, and great tables reserved for us. Every member of staff makes an effort, totally professional but without being stuffy.
We booked a car to meet us from the airport - we were met at the gate off the air bridge from the flight - whisked through security and helped with our luggage, into a waiting car. Seamless.
Our room wasn't ready when we arrived, but this was no issue as we were served complimentary drinks on the terrace and enjoyed the beautiful display of orchids overhead, the water feature, and the best bit - people watching.
The room was excellent, one of the most spacious I've stayed in in paris. The bed was supremely comfortable - and the quality of the decoration, bed and bath linen and the facilities were fantastic.
The bar at night was busy and buzzy with amazing cocktails- they aren't cheap but they are worth every penny.
The only minor grumble, was the breakfast, although served in superb surroundings, and with excellent service - was a little average. if we hadn't got it included in our room rate, I would've expected a little more 'wow' factor for the price. That said, the pastries were great.
All in all, an amazing hotel, with superb attention to detail, and some of the friendliest staff in Paris. I would wholly recommend this hotel. We were made to feel very special and every detail was taken care of. Location is superb, rooms superb, staff superb. Its expensive, but rightly so, as its really a level above everywhere else.

Room Tip: We had a corner suite which was full light and had a great aspect.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fsgeorgev, Manager at Four Seasons Hotel George V Paris, responded to this review, 13 August 2013
Dear Madam, Dear Sir,

First and foremost, I would like to thank you for taking the time to share your comments through Tripadvisor.
I am delighted to notice that you have enjoyed your stay, and we are very touched by your appreciation.
Indeed, We were disappointed to read that we did not meet all your expectations for the breakfast,, and be sure that your comments will help us to keep working on our perpetual quest for excellence.
We hope to have the chance to prove it during your next stay with us.
Feel free to contact me directly next time you are in Paris, I will be very happy to assist you for any concern.

Best regards,

Charles Lasvigne
Assistant Director of Food & Beverage / Assistant du Directeur de la Restauration
Four Seasons Hotel George V
31 avenue George V, Paris, 75008, France
email: charles.lasvigne@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel George V Paris

Property: Four Seasons Hotel George V Paris
Address: 31 Av George V | 8th Arr., 75008 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Paris
#5 Romantic Hotel in Paris
#12 Spa Hotel in Paris
#12 Family Hotel in Paris
#18 Luxury Hotel in Paris
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel George V Paris 5*
Number of rooms: 244
Official Description (provided by the hotel):
Beautiful hotel housed in the former landmark Hotel George V, furnished with objects of art and antiques - Near Champs Elysees. The only luxury hotel in Europe to house three Michelin-starred restaurants for a total of 5 stars and to offer a large choice of Suites called "parisian appartments". ... more   less 
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Also Known As:
4 Seasons Hotel George v Paris
Four Seasons Paris
George v Paris
Paris Four Seasons
Hotel George v Paris
George 5 Paris

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