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“Most Disappointing and misleading”
Review of Hotel du Louvre

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Hotel du Louvre
Ranked #430 of 1,800 Hotels in Paris
Certificate of Excellence
GreenLeadersGold level
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Most Disappointing and misleading”
Reviewed 27 June 2014 via mobile

Hotel is certainly not a Hyatt standard. Apart from the location, all else is really depressing.

Booked and paid for an Executive Suite as the description spoke of large rooms with excellent views.my room 164 is dark, depressing and gloomy with no light coming in. The Suite is broken up into 3 claustrophobic areas. No tea,coffee machine, not even a small bottle of mineral water as a welcome to the hotel.

Have stayed here before many years ago when it was a Concorde hotel and in an Executive room ( at least 2 categories lower than this Suite) which was far superior.

This is a total rip off and they are unable to change the room.

More disappointing as I spoke to Hyatt reservations prior to making my booking and was assured that the hotel had been renovated. In fact the hotel seems in a far worse condition than my previous stay many years ago!

Would not recommend this to anyone!

Stayed June 2014, travelled on business
Helpful?
5 Thank Dimple U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanny G, General Manager at Hotel du Louvre, responded to this review, 30 June 2014
Thank you very much for having taken the time to leave a comment about your stay at the Hotel du Louvre.
Please do accept our most sincere apologies for not having met your expectations.
I will definitely share your remarks with the Heads of Department concerned and appropriate actions will be taken, in order to avoid such issues in the future, especially in regards to your comments regarding the room.
Please rest assured that the comfort and the satisfaction of our guests are our first preoccupations. I thank you for your understanding and for helping us to improve the quality of our service.
I do remain at your disposal and hope to welcome you again in Paris.
Yours sincerely,
Fanny Guibouret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Boulder, Colorado
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2014

The hotel is a bit run down and not up to par for a Hyatt, and the room was quite small (though it is Paris). The location is excellent, across the street from the Louvre, and the staff and service were excellent.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kennethpaulwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanny G, General Manager at Hotel du Louvre, responded to this review, 30 June 2014
Thank you most sincerely for your very gracious and generous compliments following your recent stay with us at the Hôtel du Louvre.
Concerning the rooms, we would like you to know that most of them are unique and benefit from individual touches and exceptional views.
Please rest assured that the comfort and the satisfaction of our guests are our first preoccupations. I thank you for your understanding and for helping us to improve the quality of our service.
We do hope to be able to welcome you again in the very near future and all remain at your disposal.
With my best regards,
Fanny Guibouret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montebello, California
Level 5 Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 24 June 2014

It was nice and very Parisian. But it was not close enough to walk to other sites. Just the Louvre. Rooms were nice. Service was nice (for France). Breakfast was included but left a bit to be desired. Since so many tourist groups use this hotel, you have to get up really early and fight your way to the buffet line. We ended up having breakfast at a nearby cafe.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanny G, General Manager at Hotel du Louvre, responded to this review, 30 June 2014
Thank you for your review.
We are glad to read that you enjoyed our fabulous location in the heart of Paris.
Be sure that your satisfaction is our priority and that your comments about the buffet breakfast have been shared with the Restaurant Supervisor.
We hope to have the pleasure to welcome you again soon !
With my best regards,
Fanny Guibouret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 6 Contributor
649 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed 21 June 2014

We arrived for a four night stay and loved the location - yes our room was small but it was clean and the bathroom was very nice - and we had a view of the Palais Royal. I loved opening the double glass doors that kept it quiet inside and looking out the tiny balcony. Check in was efficient and friendly and my Platinum status was mentioned. The Louvre Museum, the Opéra Garnier - a must see - and the Palais Royal are a few steps away. La Madeleine church, Place de la Concorde with it gorgeous fountains, the Tuileries Garden, Sainte-Chapelle and Notre-Dame Cathedral are a 10 minute walk.

I had emailed that it was my husbands birthday during our stay and it was mentioned upon check in but not a single thing was done to mark the special occasion. For a Hyatt in Paris I was very disappointed - since we received very thoughtful welcome gifts of fruit plates, little cakes, water, and chocolate on our pillow at three other hotels of comparable ratings in Paris and London. To be the best to have to attend to the details. Yes, a tea and coffee maker would be a must and a few bottles of water in the room would be so nice. I really dislike those insane minibar prices so we visited the local store.

We needed a laundry as we had been traveling for over three weeks - the concierge had to call and google to find one and gave us a map with a circle on the intersection - it was about a block off but we kept asking and found it. The laundry is just off St Honore on Rue St Jacques. Also, I could not believe the gold ring scam happened just in front of the hotel - we called out "scam" and shooed her away.

You cannot beat this location but for the price Hyatt needs to raise the bar a little make guests want to come back and tell their friends about the fabulous hotel they stayed in - in Paris! The hotel could be one of the best!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nowpacking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanny G, General Manager at Hotel du Louvre, responded to this review, 30 June 2014
Thank you very much for your review.
We are glad to hear you have enjoyed our great location close to main city attractions.
We strive to ensure that all guests are enjoying their stay, and regarding this I would like to refer to the services that were not up to your expectations. Rest assured we have taken good note of your feedback.
I hope we will have the opportunity to exceed your expectations on your next stay with us.
With my best regards,
Fanny Guibouret
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 5 Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 June 2014

(I like tea, lots of tea).

In all seriousness this hotel is about as fabulous as you'd expect. Rooms are ENORMOUS (used to staying in broom-cupboard sized things in Paris), very clean, bed HUGE WHOA like massive. Bathroom was basically in another arrondissement. I think there was a bath, can't remember didn't walk that far.

Also the bar downstairs is lovely, nice breakfast of pastries OJ coffee etc. Priced proportionately to the cost of the room.

Hotel staff are LOVELY. Really good helpful multilingual people. And the other guests are all very nice too. Lots of Americans.

Obviously it's in a great location for tourism, woke up to the Louvre. Just next to line 1 too. Couldn't be more central but it's not noisy at all if you keep the windows shut, and the curtains are blackouts. Good sleep.

As the title suggests I was rather curious as to the location of the kettle, which I was under the impression most 3*+ are meant to have. Perhaps it was in a part of the room I did not venture into.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CemSays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanny G, General Manager at Hotel du Louvre, responded to this review, 24 June 2014
Thank you very much for having taken the time to leave such a genuine review following your stay with us. It is a real pleasure to read that our mission of excellence was carried out in every aspect of your stay.
Be sure that we would be happy to provide you a kettle in your room during your next stay !
With my best regards,
Fanny Guibouret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris
Level 6 Contributor
110 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 June 2014

This hotel is ideally located just steps from the Louvre but what makes the difference is its UNIQUE atmosphere! This is not a standardized location, this hotel has a soul! Be sure to request a room with a view, and your stay will be unforgettable! Better than other hotel chains in which we stayed. In addition, the service is great! My best memory of Paris, truly memorable!

Room Tip: Ask for a view on the Opera!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KarineVasseur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanny G, General Manager at Hotel du Louvre, responded to this review, 23 June 2014
Thank you very much for your review following your stay with us.
We are glad that you truly enjoyed the unique atmosphere of the hotel made of its rich history and traditional décor.
We are very happy to read that you loved the wonderful views from your room.
We would be happy to welcome you back again in Paris !
With my best regards,
Fanny Guibouret
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level 5 Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 June 2014

My wife and I were in Paris for a business meeting and the Hotel du Louvre was one of the hotels selected to accommodate the meeting attendees,

The location, with the Louvre next door could not be better. The hotel staff were exceptionally helpful and friendly.. Our room was small but very comfortable. The hotel restaurant is excellent for lunch and dinner. The buffet breakfast was very good, but was exactly the same every day. A little variety would have been appreciated.

The hotel is a great starting place if one likes to walk. The Tuileries Garden, The Paris Opera and the Place de la Concorde are close by. Great shopping in the neighborhood as well.

We look forward to the opportunity to return to the Hotel du Louvre.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronfromvirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fanny G, General Manager at Hotel du Louvre, responded to this review, 23 June 2014
Thank you very much for your review following your stay with us.
We are happy to read that business turned into pleasure at the Hotel du Louvre, a Hyatt Hotel !
We look forward to welcoming you back soon !
With my best regards,
Fanny Guibouret
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel du Louvre

Property: Hotel du Louvre
Address: Place Andre Malraux, 75001 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Paris
#270 Luxury Hotel in Paris
#330 Family Hotel in Paris
#418 Business Hotel in Paris
#439 Romantic Hotel in Paris
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel du Louvre 5*
Number of rooms: 177
Official Description (provided by the hotel):
Surrounded by the best of Paris with four facades facing the most famous cultural sights, the Hotel du Louvre is two minutes walk from the Louvre Museum, and ten minutes away from the Opera Garnier. It is set in the heart of the fashion district just steps away from the boutiques on the Rue St Honoré and has direct access to the Champs-Elysées and to the business district of La Défense. ... more   less 
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Also Known As:
Du Louvre Paris
Du Louvre Hotel
Hotel Du Louvre Paris
Hotel De Louvre

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