An atypical experience worth recounting. We had had a memorable stay at this hotel Under a different name some years ago and wanted to return. So I made a reservation directly with the hotel over a month before checking in. When we arrived in mid-afternoon, we were told we'd been upgraded. The "upgrade" to the only room on the highest level was as up as you could go, including a bathroom one story above the top-floor room. The room smelled bad! We rejected the "upgrade", asked for a different room and were told there were none. We were offered a room at a nearby sister hotel, the Madison, and were escorted there with our luggage by an Artus staff member, where we enjoyed an excellent stay. The Artus manager wrote me immediately, explaining that the odor problem was known but unsolved, and offering a night in a superior room with breakfast included.
Had we been assigned a different room at the Artus, I would probably be writing a positive review. My recommendation--specify that you do not want the room on the top floor! Get it in writing that the hotel accepts your refusal. That room should be taken out of their inventory!
- Official Description (provided by the hotel):
- Located in the heart of Saint-Germain-des-Pres, the Artus Hotel revisits the 1950's style. This 4-star boutique hotel on the Left Bank is a tribute to contemporary art. This hotel with 26 rooms including an Exclusive Suite and a Duplex Suite has a decidedly modern interior, featuring all the pop colours of the Fifties. Reflecting its close association with Jacques Tati films, the decade brings fun and frivolous touches to Artus Hotel. Straight-backed chairs, wooden chests of drawers and small, brightly coloured pieces of furniture are part of the charm of this contemporary architecture. Lovers of art and design will make the Artus Hotel their home from home in Paris. ... more less
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- Also Known As:
- Artus Hotel Paris