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“First Class Hotel”

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Shangri-La Hotel Paris
Ranked #45 of 1,797 Hotels in Paris
Certificate of Excellence
Windsor
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“First Class Hotel”
Reviewed 2 September 2012

We have just spent a wonderful weekend at this hotel in Paris. We were upgraded to an Eiffel Suite ... Wow.

The breakfasts were expensive but amazing ... Enough to fill you up till tea time!!

The service and attention to detail was superb.

Our room was noisy in the evening (lots of banging doors) but we had a great time and loved our room and the Shangri-La.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank GLouR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,175 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Luanda, Angola
Level Contributor
182 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 21 August 2012

The pros : exceptional service,definitely the best staff I've ever met in any Parisian hotel. Beautifully restored historical building, providing a balanced mix between classical furniture and contemporary equipment. Some minor maintenance issues were immediately and efficiently resolved. Concierge are very knowledgeable.

The cons : works in the building next door can be noisy at times. We were not informed at the time of the booking that the two main restaurants of the hotel would be closed during our stay. Price of rooms is significantly above the average of the other hotels in Paris.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Olivier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brit abroad
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2012

This was our first visit to this hotel, albeit we are not strangers to the hotel group in our travels to Asia, in fact having only checked out of the Kowloon residence on Monday of the same week.

We have always found the level of Shangri La service to be excellent and Paris was no exception. On arrival we were greeted and checked in efficiently and our requests for tickets and passes were dealt with very efficiently.

The hotel décor is really quite stunning and different to any other Shangri La hotel that we have previously visited. The furnishing and furniture are truly in keeping with the typical French period style in line with the building’s date and all are of the very highest quality.

Having reserved a table at restaurant Jules Verne (JV), shortly after entering the establishment, we decided that the lack of efficient air conditioning was not going to be conducive to a pleasurable dining experience and so we returned to the hotel and dined at the Bauhinia restaurant. We were not disappointed. The Asian menu was simply terrific, the service, advice and overall care taken by the restaurant staff were truly delightful in comparison to the disapproving looks we received from staff when leaving the JV.

On the morning of our departure, having shopped unsuccessfully for a couple of days for a particular flavour and brand of liqueur, we asked the Concierge Desk if they could locate it, really more in hope than expectation. To our great surprise when returning the hotel later that same afternoon, we were greeted by the news that they had located two bottles that awaited us in our room.

If there is one particular downside to our experience it would be the continuing extensive renovation of the hotel, which is not mentioned on their website. While we were not too disturbed by the work being undertaken, it is imaginable that someone arriving with jetlag may have found the slight noise and sight of builders rather off-putting. However, we did not request a room change which, if our past experience at other group hotels is anything to go by, would probably have been accommodated.

Also, we are very fond of tea, and the traditional Shangri La China tea in our room on arrival did not disappoint. However, a couple of further very minor gripes are that whenever we used the in-room teacups provided, they were not replaced, meaning a phone call and wait until brought up. In addition and probably in deference to the Continental European preference for coffee, a coffee machine is provided, but the customary small teapot - found in other group hotels - is not, but again we did not request one.

Overall we would have no hesitation in recommending this property which, although could be considered expensive, offers exceptional levels of service, surroundings, amenities, and in addition is ideally located. A very short walk to the Paris Métro, a short walk to the Eiffel Tower and slightly longer walk to the Champs-Elysées / Arc de Triomphe etc.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sidelock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
306 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
Reviewed 20 August 2012

This small boutique like hotel was an absolute pleasure to stay at. The amazing service just lifts you into their soft arms like the feeling you have after a wonderful massage. The rooms were large and plush with all the amenities you would expect and more. The attention to detail both in the room and throughout the hotel is amazing. The food is excellent for room service.

The only negatives are the price - it is very pricy, particularly at the restaurants. Second, the location is walkable, but getting a cab is a bit difficult at times.

  • Stayed August 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank AmanJunkieBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 August 2012

An amazing hotel - the rooms are huge, the view of the Eiffel Tower is very impressive, the service is second to none. I particularly liked the location and the restaurant, which was really special. Relatively expensive of course, but you definately get what you pay for and I would say it is very good value for money.

  • Stayed June 2012, travelled solo
    • Value
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Helpful?
Thank rhss95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 August 2012

We had travelled from Australia and planned to marry at the Shangri-La on the terrace.
From the website we anticipated a fine hotel and a lovely view. What we got was a beautiful hotel steeped in history, wonderful staff, a breathtaking view and a magical wedding day. Words could not convey how good the entire experience was. The suite was beautifully appointed and no detail was missed. The staff were extraordinarily friendly, helpful and polite without being intrusive and nothing was too much trouble. Of particular note was the Chief Concierge, Mr Tony Le Goff who was an absolutely delightful man and outstanding in his position.
The hotel had offered to organise a floral arrangement for the terrace where we were to marry. On the morning of the wedding, staff arrived with multiple floral arrangements which perfectly matched my bouquet (thanks to collaboration with the wedding planner) which they painstakingly placed around the terrace and hundreds of rose petals which they placed where we were to marry.
The hotel more than exceeded our expectations. That night we dine at L'Abeile and can only describe the experience as sensational. We would recommend Shangri-La Paris to anyone looking for a magnificent and romantic hotel in Paris.

Room Tip: The duplex suite with the Eiffel Tower view was superb.
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  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
4 Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 July 2012

I have very mixed feelings in being objective and fair, while writing this review. YES the staff, their hospitality, the view and the elegance one encounters at the Shangri-La is deserving of a 5 star hotel. It was our first time in Paris and we found everyone to be amazingly helpful, and genuinely nice. Unfortunately, when the cost of the hotel rooms are equal to other top notch Parisian hotels we expected no difficulties or problems with our stay. In other hotels of this caliber, if there is a technology or engineering problem it is corrected and it doesn't happen a second time. This was not the case at the Shangri-La, we had a problem with the air conditioning in our rooms. My husband and I had one room and my two daughters were in a room by themselves. We were supposed to have connecting rooms but that didn't happen. They were thrilled of course, so I didn't complain any further. My husband and I were put in a seperate wing or area of the hotel. We also had another family who traveled with us and stayed in one of their suites. During our 7 night stay, 4 of those nights the air would shut off at about 3:00am and turn back on at 7:00 or so. The other family had this problem 6 of their 8 days. I even believe the heater would kick in at times. My daughters really only complained 2 of the nights, probably because they knew how upset we all had become. When I walked into their room the last morning I found that they were sleeping in what would be equivelent to 78 degress farenheit. We all had Eiffel tower views and a balcony, but there is definetely an area of the hotel that is more updated and newer than the other. I can say this because of the elevator and a few other things like carpeting etc... I don't know how long the Shangri-La has been opened but one of the restaurants was closed (possibly for the summer) and there is still no Spa. The Shangri-La defenitely has the potential to become one of the best hotels in Paris but there are still some major glitches they need to work on.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
21 Thank peredakk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, 2 August 2012
Dear Peredakk,

Thank you for letting us know about your experience at Shangri-La Hotel Paris. We truly regret your disappointment and be assured that your comments have been duly reviewed and discussed. Although a letter of apology was sent to you after your departure, please trust that we sincerely apologize for the inconvenience caused during your stay. Be kindly informed that our Engineering department has taken proper action to review and adjust the problem caused.

Despite the encountered issues, we sincerely look forward to welcoming you once more and give us the opportunity of providing you with the quality hospitality for which we are known.

Kind regards,

A.Borgers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Paris

Property: Shangri-La Hotel Paris
Address: 10, avenue d'Iena, 75116 Paris, France
Region: France > Ile-de-France > Paris > Trocadero
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #45 of 1,797 Hotels in Paris
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel Paris 5*
Number of rooms: 101
Official Description (provided by the hotel):
With 101 rooms and suites, three restaurants, one Bar and four events and reception rooms, Shangri-La Hotel, Paris cultivates a warm and authentic ambience, drawing the best from two cultures: the Asian art of hospitality and the French art of living. ... more   less 
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