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“Overall very luscious”

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Shangri-La Hotel Paris
Ranked #45 of 1,798 Hotels in Paris
Certificate of Excellence
Fairfax, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Overall very luscious”
Reviewed 23 October 2013

Overall, this hotel is very first rate. However, there are two things I would mention before I could recommend it 100%.
First: They seem to allow smoking because our room (505) was being "refreshed" when we were shown in. The smell of smoke never left even after our six day stay, and keeping the large beautiful french window open day and night.
Second: this is our personal opinion mind you; the service was over priced for its sake. For example, a beer is 14 €, or just under $20.00. To order 23 oz of gin was 320€ or ...($441.00... ) Think I exaggerate? Look at the posted pictures.
If I were a multi millionaire, why not? But alas...
Mind you, service is second to none, honestly.
However, I just can't get around stale cigarette smoke.
Otherwise it's beautifully situated.. You can walk to the Seine or Eiffel Tower which is just blocks away.
So this hotel gets a 4 out of 5 star rating.

Room Tip: Room 505 opposite of Eiffel Tower but we had two walk out balconies.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theresa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, 24 October 2013
Dear Theresa G,

Thank you very much for posting your appreciation further to your stay at Shangri-La Hotel, Paris. It is always very important to us to receive feedback from our guests in order to continue improving the quality of our services and hospitality.
I wish to sincerely apologize for the cigarette smoke smell during your stay. Rest assured that we have already taken the necessary actions in this matter. Furthermore, we have duly noted your comment on our beverage prices and thank you for mentioning it to us.
We hope our apologies will be accepted and would be happy to receive any more details you wish to share with us about your stay. Do not hesitate to contact me directly at the hotel (33) 1 53 67 19 98 or slpr@shangri-la.com.

We are truly looking forward to welcoming you back very soon.

Best Regards,

Stefan Bollhalder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,143 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Melbourne, Australia
1 review
Reviewed 22 October 2013

We had the pleasure of staying at the Shangri-La 14-16 of august 2013.

Your attention detail, service, and customer care are world class. Although every member of the staff we came in contact with were top notch. Your staffs were efficient, friendly, caring, professional, and made us feel like Napoleon Family. We felt Shangri-La Paris is my Palace in Paris. We cannot wait to visit you again. Thanks a lot to made us UNIQUE. Your director must be proud of his team!
I highly recommend High-Tea and your Restaurant!
J&L

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julien B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, 24 October 2013
Dear Julien B,

What a nice and kind review on your stay at Shangri-La Hotel, Paris, thank you! It is a real pleasure to know that we were able to provide the true Shangri-la experience to you. We are very happy to have made our home yours away from home and are very much looking forward to welcoming you back very soon.

Best Regards,
Stefan Bollhalder
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 October 2013

simply wonderful!
the location is fantastic, walking distance to the tower, the river, cafes etc.
for what is beyond walking distance there are a number of hotel cars available, or the staff will secure a taxi on your behalf.
i could write a whole page about the interior of the hotel, the lobby is clean, welcoming...and efficient. our bags were taken upon arrival, during our check in they were whisked to our room.
the service was the best i have ever had. the staff were outstanding. nothing could have been improved.
the room was extremely comfortable, wonderful views of Paris and the eifel tower.
we have booked a treturn visit to watch the final stage of the tour de france next year and i am looking forward to staying here again!

Room Tip: try to secure a room with a view of the eifell tower...and enjoy the nightly light shows!
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank talluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, 21 October 2013
Dear Talluk,

We would like to thank you for your very nice review on your stay at Shangri-La Hotel, Paris. It is a real pleasure to read that you enjoyed your stay. We are pleased that you enjoyed our location been so close to the major tourist attraction and we are happy to hear that you found our service "the best you ever had".

Be assured that we will share your comments with all our colleagues and we will be more than happy to welcome you back very soon for your next Parisian holidays!

Best Regards,

Stefan Bollhalder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 12 October 2013

This is truly a 5 Star hotel. Everything...from the airport pickup, to our departure was handled perfectly. Flying in from North America, and thus arriving in the early morning, it's rare to find your room ready. Our was. Our room was large, perfectly appointed, and I can't think of a thing that was missed.
The restaurants were great...make reservations if you intend on eating in the Chinese restaurant. The hotel is very well located.
Hotels in Paris are expensive...and the Shangri-La is more expensive than most. We saved some by booking a package (Romance in Paris) and what we paid was well worth the price.
I'd stay there again.

Room Tip: Look through the various room packages. We found one that gave us a great large room, with a balcony...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travels46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, 14 October 2013
Dear travels46,

We would like to thank you for your very nice review on your stay at Shangri-La Hotel, Paris. It is a real pleasure to read that you enjoyed your stay. We are pleased that you enjoyed the benefits of our package - Romance in Paris. We note your comments on our location been so close to the major tourist attraction and of course are happy to hear that you found our quality of service excellent. It is most important for us to satisfy our guest .

Thank you for your recommendation of the food at the Shang Palace, our Authentic Cantonese 1 Star Michelin restaurant.

Be assured that we will share your comments with all our collegues and we look forward to welcoming you back very soon for your next Parisian holidays!

Best Regards,

Stefan Bollhalder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
75 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 9 October 2013

Hotel is a palace. Beautiful palace. Excellent location. We stayed at deluxe suite which was very nice and very comfortable. Big, comfortable bed. Excellent bathroom with Bulgari amenities. Great service, friendly staff. We had a great time in the hotel and we highly recommend it. It is perfect for a weekend break or for business trip. It is not cheap but it is Paris. All top hotels have similar prices and provide good quality of service. Shangri La is definitely in top 10 - without a doubt.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, 14 October 2013
Dear Robert F,

What a nice and kind review! Thank you very much for your detailed comment about your stay at Shangri-La Hotel, Paris. It is a pleasure to read that you enjoyed the location of the hotel and the comforts of your Deluxe Suite. It is very important to us to deliver a high quality of service during our guest stay and we are happy to know that you have been well looked after by our team.

We would like to thank you for your recommendation to the TripAdvisor community and we look forward to welcoming you back very soon.

Best Regards,

Stefan Bollhalder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
adelaide
Level Contributor
92 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 9 October 2013

We stayed at Le Bristol last year and thought we'd give the Shangri-La a try. For us Le Bristol was the winner, by a nose.
Things we liked about the Shangri-La:
It's location - just steps away from the Eiffel Tower and a departure point for the BatiBus - the only sensible way to get around Paris.
The pool - great length and temperature. Wonderful to ease aching legs after a day's sightseeing.
The rooms are equally as large and comfortable as Le Bristol and our bathroom had a lovely big window letting in lots of light, a rarity for hotel bathrooms.
So, why didn't we like it as much as Le Bristol? The public spaces did not match up. The bar is much too small and crowded. The Shang Palace was superb (see separate review) and breakfast was good but dinner in the Bauhinia restaurant was terrible. The real difference though was the service. Having to wait two hours to check in (not getting to our rom till 5pm) did not give a good first impression. Apart from that everyone was very nice and polite, almost too polite, it didn't seem natural. Whereas at Le Bristol top service with a smile and a chat just seemed to come naturally, with the manager constantly visible and talking to the guests.
Oh, and one last thing, the hair drier in the room was like the ones you find in cheap motels where you have to keep your hand pressed on the switch to keep it going. Unforgivable for a hotel of this standard.

Stayed October 2013, travelled as a couple
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, 14 October 2013
Dear Diggaa,

Thank you for your review on your stay at Shangri-La Hotel, Paris. It is very important to us to have detailed feedback of our guest stay's in order to further improve our service. We are more than happy to read that you enjoyed the location of the hotel which is, as you said, "just steps away from the Eiffel Tower". It is a real pleasure to know that you appreciated the size of our swimming-pool bathed in natural light through its magnificent glass window.

Be sure that we will also share your comments on our Shang Palace Restaurant with our Executive Chinese Chef Frank Xu. We are of course very sorry to hear that you did not enjoy the dinner at La Bauhinia Restaurant at all.

We also regret that you had to wait for your room for a long time and we sincerely apologize for the inconvenient caused.

Be sure that we will share your review with all our collegues and we look forward to hopefully welcoming you back very soon.

Best Regards,

Stefan Bollhalder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida, United States
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 October 2013

This hotel was once home to Napoleon Bonaparte's, grandnephew. It is now a beautiful hotel which has been restored to its former glory with period furnishings. Impeccable service began immediately. Upon entering the hotel we were greeted by two doormen, then we had our personal guide who ushered us through check in and gave us a tour of the hotel with some history, reviewed our in house dining choices, then escorted us to our room and made sure we knew where everything was. This personalized service continued through our stay with wonderful concierge, and white gloved attention. This hotel is top notch, with breathtaking decor and a location right across the river from the Eiffel Tower. How romantic is it to have a view of the tower from your room? This is by far, my favorite visit to a hotel in my entire life, and I've been to many.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this review, 8 October 2013
Dear Deb P,

What a beautiful review, thank you! We are delighted to read that you enjoyed your stay in the former home of Napoleon Bonaparte’s grandnephew, Prince Roland Bonaparte. Its good to know that you fully benefited from the proximity of the hotel to its major tourist attraction, and of course the view you enjoyed over the nearby Eiffel Tower. Our designer Mr Pierre-Yves Rochon will be pleased to know that you enjoyed his interior design of the rooms and public areas.
Most of all we are very pleased to know that our team has delivered the true Shangri-la service during your stay.
We are all looking forward to welcome you back soon to your favorite hotel.
Best Regards,

Stefan Bollhalder
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Paris

Property: Shangri-La Hotel Paris
Address: 10, avenue d'Iena, 75116 Paris, France
Region: France > Ile-de-France > Paris > Trocadero
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #45 of 1,798 Hotels in Paris
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel Paris 5*
Number of rooms: 101
Official Description (provided by the hotel):
With 101 rooms and suites, three restaurants, one Bar and four events and reception rooms, Shangri-La Hotel, Paris cultivates a warm and authentic ambience, drawing the best from two cultures: the Asian art of hospitality and the French art of living. ... more   less 
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