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“Loved the location plus the best concierge service”

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Shangri-La Hotel Paris
Ranked #40 of 1,802 Hotels in Paris
Certificate of Excellence
Reviewed 5 May 2014

Shangri La? Not quite but getting close.
My husband and I have just spent three very pleasant nights here. Our room (Premier) was beautiful, quiet and clean, although I was a little disappointed there was no sofa for seating as featured in the promotional room video. I wasn't too bothered that we had no balcony or Eiffel Tower view either as the room was large, light, airy and quiet which for us was more important.
You just have to step outside to appreciate the location of this hotel. Amazingly free of traffic and noise, a 3 minute stroll to the river, metro and facilities. We walked 5 mins to the Eiffel Tower, where riverside we boarded the River Bus. The tickets also access open top tour buses. Recommended by the concierge these 2 day hop on/off tickets were outstanding value and excellent for easily getting around - stress free and relaxing when the feet get tired.
The concierge service was outstanding. Visit tips, last minute difficult dinner reservations made, shows booked and the hotel limo made available. We have never experienced better service in this department. Having the concierge make the booking certainly paid off - being seated at the best tables.
Noticing a previous comment; each cabaret show format was fully explained in a very professional manner by the concierge, which we appreciated. BTW The 'Crazy Horse' show is not a 'strip show' believe me. I'm a very conservative 51 year old mother of two grown up daughters and I would be happy to take them along. The show uses lighting/lighting effects brilliantly. It really is artistic, beautifully choreographed and a celebration of the female form. 'Genuinely a lot of fun! Rude only if you can't take nudity I suppose...
We thoroughly enjoyed our time at this historic hotel. The decoration of Roland Bonapart's house is stunning and the restoration must have been some project! It was a pleasure just to view this grand house.
All members of the staff were courteous and efficient - just the ticket!
The cocktail enjoyed just prior to departure was one of the best ever.
Thank you all; we will stay again.

  • Stayed: May 2014, travelled as a couple
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Thank nmm428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this reviewResponded 6 May 2014

Dear nmm428,

What a very nice and detailed review, thank you very much! We are very happy to read that you enjoyed our hotel and you spent "three very pleasant nights" in the former house of Prince Roland Bonaparte. We are very happy to read that you did enjoy the location of the hotel which is, indeed, a few steps from the Eiffel Tower and main tourist attractions as Museum and shopping streets.
It is a real pleasure to know that our Concierge propose you a nice way to visit Paris with this 2 days hop on/hop off bus ticket. It is indeed, a very convenient way to visit Paris by your own. Service is one of our priority and it is a pleasure to read that our team has delivered a high quality of service and we would like to thank you for mentioning it.

Thank you again for this amazing review and we look forward to welcoming you back very soon.

Best Regards,

Stefan Bollhalder
General Manager

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606 - 612 of 1,309 reviews

Reviewed 29 April 2014

The Shangri-La Paris is an outstanding hotel just a short distance from the Eiffel Tower. The staff were incredibly friendly and knowledgeable and every one of the concierge's restaurant recommendations were excellent. The indoor pool was a great place to relax in the afternoon after walking around seeing all the amazing sights of Paris. Well worth the money and look for their special stay three nights and the third night is free!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with shangri-la.com
1  Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this reviewResponded 2 May 2014

Dear Steve C,

What a very nice comment about your stay at Shangri-La Hotel, Paris, thank you! We are very happy to read that you did enjoy the location of the hotel which is, indeed, a few steps from the Eiffel Tower. Service is one of our priority and we are delighted to know that our team has delivered a high quality of service and we really want to thank you for mentioning it.
Finally, it is a pleasure to know the you enjoyed the swimming-pool bathed in a natural light by qualifying it as "a great place to relax in the afternoon".

We would be more than happy to welcome you back very soon.

Best Regards,

Stefan Bollhalder
General Manager.

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Reviewed 27 April 2014

We stayed in a room with a terrace overlooking the Eiffel Tower, as you see in the pictures it was exactly as described, large and airy.
Reception walks you to your room to check in. All the little details were attended to as requested and we received items that were not available at the time of booking.
The food is great in the main restaurant, with great flavours, it is evident that they benefit from the highly trained chefs from the two Michelin starred restaurants also on the site. We did not try the spa this visit so cannot comment on this aspect. One other item to mention the concierge offered the crazy horse as an option to compare with the Moulin Rouge; it isn't comparable if you are looking for a show rather than a strip club!

Room Tip: Go the extra to have a terrace and have breakfast overlooking the Eiffel Tower!
See more room tips
  • Stayed: April 2014, travelled as a couple
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Thank Simon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this reviewResponded 28 April 2014

Dear Simon G,

We would like to thank you for taking the time to write a review on TripAdvisor concerning your stay at Shangri-La Hotel, Paris. It is a real pleasure to know that your room with the view of the EIffel Tower. We are delighted to know that you also appreciated our restaurant La Bauhinia and we thank you for mentioning it.

Be assured that we have taken good note of your remark concerning the suggestion made from our Concierge.

It would be an honor to welcome you back very soon.

Best Regards,
Stefan Bollhalder
General Manager

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Reviewed 24 April 2014

Where could you find a better hotel site in Paris overlooking the Eiffel Tower, especially at night? This is an exquisite 1896 building built for Prince Roland Bonaparte restored and now a Shangri La hotel with great decor, food and service. The staff are always helpful and very friendly, a very relaxing stay. The room we had was magic!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with shangri-la.com
1  Thank Gerald272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this reviewResponded 28 April 2014

Dear Gerald272,

What a wonderful review about your stay, thank you! It is a real pleasure to know that you did enjoy the hotel and your stay.
We are also delighted to read that our team delivered a high quality of service and we thank you very much for mentioning it.

It would be an honor to welcome you back very soon.

Best Regards,
Stefan Bollhalder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

Let me begin by saying the hotel is magnificent. The rooms are spacious and luxurious. The place oozes opulence. But in my opinion, it was a victim of its price. I do not think we got what we paid for. The building and the room and the appointments were all up to par, but the service was not. Most disturbingly, my wife and I, who were on our honeymoon, had a member of the hotel staff barge in on us, without knocking--and the staff member was in the WRONG ROOM! Luckily, we were full clothed! We did not receive an apology. We did not receive an offer of any additional accommodation. The hotel staff pretended as though nothing happened. We expected more from such an expensive hotel. It seems like a small thing, but it was emblematic of how we felt at the hotel. We generally felt that we were not receiving the attention we deserved, possibly because the hotel staff had pegged us as insufficiently worthy of their attention. We both decided that, in the future, we would save the money we spent on such a luxurious room and spend it instead on Michelin starred dining.

  • Stayed: December 2013, travelled as a couple
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13  Thank Alex_B_in_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this reviewResponded 22 April 2014

Dear Alex_B_in_DC,

We would like to thank you for taking the time to write a review on TripAdvisor concerning your stay at Shangri-La Hotel, Paris. It is regrettable that such service issues occurred while staying with us and I wish to sincerely apologize for that. Be assured that we have already taken the necessary measures to avoid the service errors mentioned to happen again.
We have tried to contact you since few days with no answer at this time. Do not hesitate to contact me directly at the hotel by email slpr@shangri-la.com or by phone (33) 1 53 67 19 98 in order to have more details about your experience.

I hope you will give us another chance to show you the improvements made and to provide you with the Shangri-La Experience.

We look forward to welcoming you back and showing you our true hospitality from the heart.

Best Regards,
Stefan Bollhalder
General Manager

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Reviewed 12 April 2014

We had an excellent evening at the bar of this amazing hotel. The cocktails were perfect. I recommend the marco polo ! Our room was spacious and clean. The location is nice but it's not in the center. Whatever, there are a lot of cabs waiting outside.

  • Stayed: February 2014, travelled as a couple
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Thank Courtney L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this reviewResponded 14 April 2014

Dear Courtney L,

What an amazing comment about your experience at Shangri-La Hotel, Paris, thank you! We are very happy to read that you spent "an excellent evening" at the bar enjoying a Marco Polo prepared by our Barman. It is a real pleasure to know that your room was "spacious and clean", it seems that you appreciate it. Service is one of our priority and it is always a true pleasure to have positive feedback from our guests, thank you.

Be assured that we will share your kind comment with all our team.

It would be an honor to welcome you back very soon.

Best Regards,
Stefan Bollhalder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

The family came to Paris to watch our daughter run in The Paris Marathon. We have visited Paris many times. Previously staying at The Ritz, Crillon, & Le Bristol. All were excellent. However,The Shangri La was even better! The view of the Eiffel Tower can not be beat. The staff/service was fantastic. The size of the hotel helped in making the stay more interment than the larger hotels. I swam every morning in the beautiful tiled pool. The pool area had large glass doors which allowed plenty of light to come into the area. Overall, it was an exceptional stay & will be staying there again when we return to Paris.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with shangri-la.com
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this reviewResponded 14 April 2014

Dear David N,

First of all, congratulations to your daughter for running the Paris Marathon, this is quite an achievement!
Thank you very much for taking the time to write a review about your stay at Shangri-La Hotel, Paris. It is an honor for us when you said the hotel is "even better" than others in Paris. It seems that you did enjoy your stay in the former house of Prince Roland Bonaparte and nothing can leave us more happy.
Indeed, the swimming-pool is bathed in a natural light for even more swimming pleasure. Thank you for giving such a positive feedback by saying that you had "an exceptional stay".
Be sure that we will share your comment with all our team and we will be more than happy to welcome you back for your next Parisian getaway.

Best Regards,
Stefan Bollhalder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel Paris

Address: 10, avenue d'Iena, 75116 Paris, France
Region: France > Ile-de-France > Paris > Trocadero
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 1,802 Hotels in Paris
Price Range: £581 - £1,095 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Paris 5*
Number of rooms: 100
Official Description (provided by the hotel):
Former residence of Prince Roland Bonaparte located in the upscale 16th arrondissement of Paris, Shangri-La Hotel, Paris is the epitome of Asian hospitality and French art de vivre. This 19th century architectural gem has been listed in the French “Monuments Historiques” registry since 2009 and officially awarded the “Palace” status in 2014. Its 100 rooms and suites offer stunning and unique views of the Eiffel Tower and numerous Parisian landmarks. Three restaurants, including 2 Michelin starred, overseen by Executive Chef Christophe Moret, offer both a French and Chinese cuisine. Le Bar Botaniste, friendly and intimate, is the perfect Parisian meeting place. Four historical reception rooms welcome the most prestigious events and wedding. Finally, CHI, The Spa, with its 15-meter pool bathed in natural daylight and The Organic Pharmacy treatments, is an invitation to relaxation and serenity. ... more   less 
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