We had this hotel recommended to us while booking through American Express Centurion travel services. We were told that the feed back had been quite good. I am happy to say that our experience was in fact very good. The check in process went very well with a very short wait for our room. We arrived from Toronto very early in the morning and to the hotel before noon. The staff were very accommodating and did everything to make us comfortable. Our first meal (lunch) was in the Shang Palace for dim sum which was a terrific meal. If you like dim sum, visit the Shang Palace. Although we took the rest of our meals out, our breakfast was part of our package and was very good and satisfying with many choices and with outstanding service. We had the tea service our last day there. The downside of that experience was that it took an extremely long time for our order and we had after/evening plans. We had to cancel our order, but what could have become the one and only negative experience at the Shangri-La was made instantly better by the service captain who apologized profusely and had us go to a pastry cart and pick out what we liked and served us tea - he did not charge us and again offered us an apology for the inconvenience of our time being taken up by having to wait so long. This was a very redeeming solution and again spoke highly of customer service.
The hotel has excellent amenities. Our room, which did not face the Eiffle Tower, was still a magnificent room with large bright windows facing out over the Avenue D'Lena. The room was surprisingly quiet given that it faced the street..
All in all, we will return to the Shangri-La, Paris on our next trip. Close to the Eiffle tower and central to just about everything, it is very conveniently located to public transit as well. I would highly recommend the Shagri-La Paris. Be advised that we have heard that rooms may often not be ready on arrival. Ours wasn't, but we were exceptionally early. We also had some confusion with the final settlement of our room charges differing from the Centurion package offer we took. However, the hotel on review quickly accepted our package and without issue or any dispute quickly settled the problem in our favour. The quality of customer service is quite good.
This was an overall good experience. I should add that this is not an overly large hotel and so it is quiet and puts forth a very calm and relaxing atmosphere.
- Official Description (provided by the hotel):
- With 101 rooms and suites, three restaurants, one Bar and four events and reception rooms, Shangri-La Hotel, Paris cultivates a warm and authentic ambience, drawing the best from two cultures: the Asian art of hospitality and the French art of living. ... more less
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