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“Worst European hotel experience!!!!!”

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Saint James Albany Hotel-Spa
Ranked #606 of 1,801 Hotels in Paris
Port Lincoln, Australia
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Worst European hotel experience!!!!!”
Reviewed 23 October 2013

I wish we read the reviews before booking this over priced tired old hotel. From the moment we arrived to this location things were not good... Given the busy road and no parking bay just arriving is difficult as our taxi had trouble parking somewhere. We check in, we are asked if we would like our bags sent up, this service we expect at a so called 4star hotel, an hour went by after asking twice and no bags until we got them ourselves! The room looked tired, stained carpets, old towels, curtains falling of their hooks, towel rack falling of wall and to top it of to get hot water we had to wait while water went down the drain without exaggeration at least 10 minutes.....after which hot water only lasted a few minutes., so then back to a cold shower! Not the best start to our Paris visit. I did address my great disappointment to the duty manager who said the hotel apparently experiences problems with the hot water when they are busy .. Maybe they need to put this in their brochures. You may think after reading this review we were staying in one of the cheaper rooms eg standard single in fact we we're staying in a pricey junior suite. Never again that was my fifth visit to Paris I'll go back to a past favorite the K and K cayre next visit .

Room Tip: Read trip adviser reviews first
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
6 Thank Tania K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this review, 29 October 2013
Dear Tania K,

Thank you for taking the time to leave a comment about the Saint James Albany.
It is very important to us and help to improve our quality of service.

We have taken good note of your comments about your room. We inform you that we already have renovated more than 70% of our rooms and that we are carrying on the program.

We have taken all measures in order to avoid your luggage experience that should not have occurred.

We deeply apologize for the lapses you encountered during your stay and we will continue to train our staff actively.

Best regards

The Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 October 2013 via mobile

Basic things missing.....the rooms are Very poor standard...compared to the price....i travel all the world 200 night a year...I will not recommend this hotel to anyone....

Better hotels can be found i Paris at better price....I'm sure.

Stayed October 2013, travelled with family
Helpful?
2 Thank Mads Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this review, 25 October 2013
Dear Mads Z,

Thank you for leaving your impressions on Trip Advisor.

We are sorry to read that our stay did not match with your expectations.

We would be very grateful if you could contact us to give us more details about your stay (secretaire.direction@saintjamesalbany.com). This would help us to target what basic things are missing in order to improve our quality of facilities.

Best Regards,

The Management Team
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Travellers are raving about these Paris hotels

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 October 2013

From the photo on the website you expect something wonderful in the park by the louvre, but no, it is in a row of shops on the other side of a busy road to the museum.
If the room we had was a superior room i'd hate to see a standard room. There was a seperate toilet to the bathroom (often very useful) but only because both rooms were tiny and to sit on the toilet i had to sit at an angle because the sink was in the way.
Staff were very rude. Noone offered to even take our bags to the room let alone show us to it, which for the price we paid would be normal in any decent hotel in London. On returning to the hotel after the first night out i said bon soir to the receptionist who just looked at me like i shouldn't be speaking to her. I also went to the restaurant 1 afternoon to request the loan of a knife for some cheeses we had bought to eat in our room and again was looked at as if i was some sort of criminal, i was eventually given a knife but very grudgingly.
The only thing going for this hotel is the location with its close proximity to the city centre and a metro station opposite, but for this price i wished for so much more.
I HAVE STAYED IN THE SAVOY FOR THE SAME PRICE

Room Tip: go elsewhere
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank didley1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this review, 25 October 2013
Dear didley1968,

Thank you for leaving your impressions on Trip Advisor.

We apologize for the lapses you encountered during your stay. This is definitely not the experience we intend to provide to our guest.

Be assured that our quality of service is our first priority and we will put an extra effort in training our team in order to avoid such inconvenience in the future.

Best Regards,

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington, New York
Level 5 Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 October 2013 via mobile

This was the first hotel I have stayed in Paris. Location is excellent and the hotel lobby and public areas are really beautiful. The bedrooms are fairly plain, although from what I read, that is quite typical of Paris. Toilet plumbing wasn't the best and air con was useless, but bathroom was a nice size and room was quiet. On check-in, they made a mistake saying we booked a room without breakfast but did resolve it eventually. They did not provide wi-fi codes on check-in automatically, so ask for those if you need it. Welcome screen on TV was in German when I am English and the only English TV channel was CNN - fine if sightseeing and not spending time in room but limiting if on business alone.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this review, 14 October 2013
Dear Keznyc,

Thank you for taking the time to leave a comment on Trip Advisor.

We are pleased to read that you enjoyed our location, the size of our bathroom and the quietness of your room.
We sincerely apologize for not having totally matched with your expectations.
We have taken good note of all your remarks and will definitely share them with our team in order to avoid such issues in the future.

We do hope for an opportunity to welcome you again to our hotel.

Best Regards,

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 October 2013

Location is grate !! but only that...
external a fantastic old building with nice public areas! that is....!!
Problems with the wi-fi (free) every day disconnected!!
Service was slow...
Rooms problems..like..5 minutebath faucet to come hot water.....
Airconditioning Panel doesn't work!
Copy machine of the Hotel "out of order"
Use of business center 7 euros per 15' minutes! but 1 hour for 13 euros..

Room Tip: rooms as small...so choose a standard at least....
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  • Stayed October 2013, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrxathens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this review, 14 October 2013
Dear mrxathens,

Thank you for leaving your impressions on Trip Advisor.

We are pleased to read that you enjoyed our location, Historical building and public areas.
We sincerely apologize that you have been face to technical issues.
The Wi-fi and copy machine problems we encountered last week are now fully solved.

We have taken good note of all your remarks and will definitely share them with our Maintenance team in order to improve the quality of facilities.

We do hope for an opportunity to welcome you again to our hotel under better circumstances.

Best Regards,

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 October 2013

We stayed at Saint-James & Albany Hotel for a week during the heat wave. We had very little sleep as the rooms were very hot and it was very noisey if we opened the windows as we were on a side street. (May be a thought to add some airconditioners in the bedrooms!) A great location with plenty of shop all around the area. A lovely park opposite for walks. The staff very helpful with our needs. The outdoor dining was lovely and breakfasts good.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank othercontributions77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level 5 Contributor
94 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 October 2013

The Hotel is located overlooking the Tuyleries and in walking distance of so many of Paris's iconic landmarks. The presentation of the Hotel was splendid. The entrance hall and other public areas were very stylish and smart. The reception staff were efficient and friendly and our room was available when we arrived early.
The room was a junior suite, on the fourth floor, on two levels to accommodate 3 people. It overlooked the courtyard and was very quiet. The beds and the sofa bed were comfortable and the bathroom was generous. It was our fifth visit to Paris and this was largest room we have ever had.
On the negative side the corridors and the carpets were a little tired and stained. We also found that the room smelled of cooking fat when we returned after a day out, but this went away when we opened the windows. The breakfast rates were pricey so we chose to eat elsewhere, as there were lots of nice restaurants in the vicinity. The lack of tea making facilities was irritating and bottled water should be provided at this price and standard of Hotel. The free WyFy continually fell out, which was very frustrating.

Even at a discounted rate, we felt that this Hotel was expensive

Room Tip: Overlooking the central courtyard was good.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vickym830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this review, 10 October 2013
Dear Vicky,
Thank you for having taken the time to leave a comment about your stay at the Saint James Albany.

We are happy to hear that you enjoyed your stay in Paris.

However, we have taken good note of your remarks. Please rest assured that the comfort and the satisfaction of our guests are our first preoccupations. Thank you for your understanding and for helping us improve the quality of our service.

We do hope for an opportunity to welcome you again to our hotel.

Best Regards,

The General Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Saint James Albany Hotel-Spa

Property: Saint James Albany Hotel-Spa
Address: 202 rue de Rivoli, 75001 Paris, France (Formerly Clarion Saint-James & Albany)
Region: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Spa Hotel in Paris
#337 Luxury Hotel in Paris
#504 Family Hotel in Paris
#605 Romantic Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Saint James Albany Hotel-Spa 4*
Number of rooms: 200
Official Description (provided by the hotel):
In the heart of Paris, member of Great Hotels of the World and the chain Les Hotels France Patrimoine, Saint James & Albany Hotel-Spa offers 194 rooms and suites in a XVIIth century Establishment. Mainly overlooking inner garden and courtyards, this 4 stars Hotel is a real haven of peace in the centre of the French capital. Thanks to its first bio Parisian SPA**** and its wonderful indoor pool, the atmosphere of this Hotel is very relaxing. ... more   less 
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Also Known As:
Saint James & Albany Hotel Paris
Saint James And Albany Hotel-Spa
Clarion Paris
Saint James & Albany Hotel Spa

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