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“Good location - Spa lacking”

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Saint James Albany Hotel-Spa
Ranked #628 of 1,809 Hotels in Paris
Reviewed 19 February 2014

The hotel is in an excellent location within walking distance of main attractions. The bedrooms were a bit on the small side but were fine for the amount of time we spent in them. We thought the breakfast was a bit expensive at 22 euros each so we didn't have any, preferring to eat out instead. We didn't rate the pool and spa area; the pool was so cold very few managed more than a length before they got out. We went to sit in the relaxation area and after a few minutes were told to leave by a member of staff as it was out of bounds unless we had paid for a treatment. We were actually discussing what treatment we might go for when we were ambushed and told to leave, so obviously we decided not to bother. All the other staff were very friendly and polite. I would stay in this hotel again but avoid the Spa

  • Stayed: February 2014, travelled as a couple
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2  Thank PAULENEHighPeakUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded 21 February 2014

Dear PAULENEHighPeakUk,

Thank you for leaving your comment on Trip Advisor.

We are very pleased that you enjoyed your stay in Saint James Albany Paris Hotel Spa.

We are sorry for the lapse encountered in our Spa. It is true that the relaxation area is reserved for guest having booked a treatment. We deeply apologize if a member of the staff informed you of it tactlessly.
In order to fully enjoy your experience with the Spa next time, we advise you to book your treatment upon your room reservation or at least one week before your arrival as our Spa is often fully booked and we are sure you will change your mind.

We hope to welcome you again soon.

Best regards.

The Management Team.

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Reviewed 17 February 2014

One of the few hotels in Paris with a pool in possibly the best location for museums -it should be a legend. Rooms on the cheap seventh floor have bathrooms like my mum's house in the '90s, and no coffee making facilities for our Euro 300 night. Not up to IHG group Crowne Plaza grade, let alone The Intercontinental Grand at Opera where I used to stay.

  • Stayed: February 2014
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Thank Tanglefoot_Milton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded 21 February 2014

Dear Tanglefoot Milton,

Thank you for leaving your experience on Trip Advisor.

We are pleased to understand that you enjoyed our location and pool.

However, we are sorry to know that your stay at Saint James Albany Paris Hotel Spa did not fully match to your expectations.

Your comments are always very important to us and are taken into great consideration as they help us to improve our quality of service.
Please believe that our guest satisfaction is our top priority.

Best regards

The Management Team.

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Reviewed 16 February 2014

We chose this hotel with my husband for valentines and were upset about people work there. We didn't want to have breakfast one day and just asked for a water. Lady told us its not possible to have a bottle from breakfast and offered just one glass (saturday morning) finally i convinced her to bring me bottle she charged it!!! We didn't even have a breakfast....
Next day when we came to breakfast and found out there is no bottles with aqua opened, w grabbed one bottle and asked a waiter bring opener for us, when he came back he opened the bottle, filled our glasses and took it away, saying if we want more we should come to breakfast buffet. It wasn't possible to convince him to gee us this bottle! We didn't like it.

  • Stayed: February 2014, travelled as a couple
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1  Thank MarinaMAGDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded 18 February 2014

Dear MarinaMAGDA,

Thank you for taking the time to leave your comment on trip advisor.

We are really sorry that your stay did not match to your expectations.

We apologize for the inconvenience caused at breakfast.
The lady charged the bottle of water on the first morning because she did not know if you already had breakfast in room or would have breakfast later.
Regarding the second day, we usually leave 2 bottles of flat and sparkling mineral water on the buffet for all the guests. When someone takes it on his table we leave it. We apologize for the waiter’s attitude and will see him to explain again the right attitude to adopt in this situation.

We hope the rest of you stay was pleasant and that you will leave us another chance to make you change your mind.

Best regards

The Management Team

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Reviewed 13 February 2014

We chose this hotel primarily for its location. Couldn't have been better - we walked everywhere and loved this central location from which to explore many sights and neighborhoods. Our room was large and comfortable but it was dated and needed some upgrades. All the hotel staff we encountered were exceptional. Our French is limited and we appreciated their kindness and patience. No problems communicating. The Concierge gave us great restaurant recommendations and was very friendly. The indoor pool was unique and felt great after a long day of walking around.

  • Stayed: December 2013, travelled as a couple
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1  Thank Kris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded 18 February 2014

Dear Kris R,

Thank you for taking the time to leave your experience on Trip Advisor.

We are very pleased that you enjoyed our location, indoor pool and staff kindness.

We will forward your comments with our team that will be delighted of such compliment as our guest satisfaction is the best source of motivation.

Best regards

The Management Team

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Reviewed 10 February 2014

Saint James was lovely - being not able to speak much French, they were extremely patient & helpful. The hotel was situated perfectly for many of the beautiful sites & was equipped to give all us exactly what we wanted. The bar did close at midnight which probably saved my wallet but would have been a great addition if it remained open for a nightcap!

  • Stayed: January 2014, travelled as a couple
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Thank PhillipWakefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded 18 February 2014

Dear PhillipWakefield,

Thank you for leaving your comment on trip advisor.

We are pleased that you enjoyed your stay at Saint James Albany Hotel Spa and especially the helpfulness of our staff.

We will share your comment with the team that will be happy of such compliment.

We hope to welcome you again for your next trip to Paris. Do not hesitate to visit our website as we always have interesting offers such as the SpringTime in Paris or Paris City Break.

Best regards

The Management Team

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Reviewed 6 February 2014

So we went for the junior suite. They refused to check us in at 2.30, check in at 3, first hotel in years that has been unable to accommodate me. Got shown to a room that stank of smoke despite it being a non-smoking room, next room the heating was broken...in January third room we settled on. The lay out of the place is really odd with tables in corridors rather than in the lobby. Fire alarm went off one night, next night a car alarm from outside. Sure it's not the hotel's fault, maybe just bad luck. Spa was pretty useless telling us it was 130 Euro for 30 minutes in the jacuzzi as if they really wanted to tell us that we can't just the place. Otherwise I do love Paris so not a reflection of the usual service I get in the Radisson or something.

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Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

Im in Paris on a regular basis (2-3 times per month). I did book Saint James on several occasions. Its near my office, it central to good restaurants, its a general good value for money hotel. HOWEVER, there is a big difference between newly renovated part (rooms xx1-xx9) and old part (they now a days claim old part is renovated…..however there is still a big difference…old bed, old furnitures etc). having made the experience in both parts of the hotel, I always when making the reservation asked to be located in rooms xx1-xx9. Past 2 times, new part was overbooked and I was (again) located in the old part. Old part is simply not worth a 2 star rating. So Im now looking for new hotel opportunities.

Room Tip: room xx1-xx9
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  • Stayed: October 2013, travelled on business
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4  Thank Idamar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded 6 February 2014

Dear Idamar,
Many thanks for your comment left on Tripadvisor.
Indeed, the Hotel is renovating the rooms. This is to meet all the time the expectations of our clients.
We are really sorry to read that you didn’t get a room that suits you.
It is very important to us that as a regular guest you feel well-treated in our Hotel. In the matter, I invite you to contact our Sales & Marketing Manager, Mauricette Schmitt in order to discuss how you could be much better recognized for your future stays at the Hotel. Her Email address is mschmitt@saintjamesalbany.com.
We hope to have the pleasure to host you again very soon.
With Kind Regards,
The Management Team

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Additional Information about Saint James Albany Hotel-Spa

Address: 202 rue de Rivoli, 75001 Paris, France (Formerly Clarion Saint-James & Albany)
Region: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#77 Spa Hotel in Paris
#243 Family Hotel in Paris
#351 Luxury Hotel in Paris
#604 Romantic Hotel in Paris
Price Range: £148 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Saint James Albany Hotel-Spa 4*
Number of rooms: 200
Official Description (provided by the hotel):
In the heart of Paris, member of Great Hotels of the World and the chain Les Hotels France Patrimoine, Saint James & Albany Hotel-Spa offers 194 rooms and suites in a XVIIth century Establishment. Mainly overlooking inner garden and courtyards, this 4 stars Hotel is a real haven of peace in the centre of the French capital. Thanks to its first bio Parisian SPA**** and its wonderful indoor pool, the atmosphere of this Hotel is very relaxing. ... more   less 
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Also Known As:
Saint James And Albany Hotel-Spa
Saint James & Albany Hotel Paris
Clarion Paris
Saint James & Albany Hotel Spa

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