Great location. However, other than that it's a disappointment. This is billed as a 4-star hotel, but most 3-star hotels I have stayed in are as good or better. Shabby chic furniture may appeal to some (not me), but tatty decommissioned minibars from the 80s made of plastic-coated fibre board are definitely not acceptable in a hotel that charges these prices. The rooms need redecorating and refurnishing. Did I mention the smells? Few T.V. channels. Phone didn't work. Nor did the radiators.
We were part of a queue at Reception complaining the Wi-Fi in the rooms didn't work. The receptionist said he wasn't a tecchie: the WiFi worked or it didn't: nothing he could do about it. Seems odd, as previous reviews have also reported problems with the advertised Wi-Fi. The room safe didn't work. We reported it to the night concierge who said he had no idea how they worked, and we should report it to the day concierge the next morning, which we did. Nothing happened. So we reported it again, and were told to report it again later. Strongly suggests they didn't care. The receptionist did, however offer us the use of the main hotel strongboxes in reception.
The night concierge was very offhand and unhelpful because we did not speak proper French! In contrast, the barman was excellent.
For the cost, I can only rate this hotel as 2 out of 5.
The owners have to realise that they need to invest money in the hotel, and improve staff professionalism if they want to improve customers' perceptions.
On investigating, it appears that the French hotel rating system merely determines the presence or absence of certain features: there is no indication of quality. So do not rely on the alleged star ratings: read reviews from actual customers.
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- Also Known As:
- Normandy Hotel Paris