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“DO YOURSELF A FAVOUR - DON'T STAY HERE!!!”
Review of Normandy Hotel

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Normandy Hotel
Ranked #1,323 of 1,804 Hotels in Paris
Reviewed 19 July 2014

This hotel is TERRIBLE. Do yourself a favour and DO NOT STAY HERE! Perhaps the only redeeming feature this hotel has is its location, but if you're looking for any type of comfort or convenience after a long day of site-seeing, this hotel doesn't have it. We checked in the day before Bastille Day and were put into a room that truly should have been condemned. It was very small, there was no A/C, the in-room fridge did not work, the TV remote control did not work, there was only one towel in the bathroom and everything was just VERY old. When we complained, we were moved to another room which was marginally better, but still barely passable. We understand that that the hotel is hold (ie ancient), but efforts could have been made to properly renovate it to bring it to modern-day standards. While it seems that some floors of the hotel may have been renovated, the 6th floor (where we stayed) clearly has not been and I would strongly recommend that you seek alternatives when looking for a hotel in Paris. This one is not worth whatever they're charging.

Room Tip: Avoid the 6th Floor. Avoid rooms that open onto the street (there are some that face inwards). Par...
  • Stayed: July 2014, travelled as a couple
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5  Thank CanadianTraveller350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationshdpgrp, Responsable relations clients at Normandy Hotel, responded to this reviewResponded 1 August 2014

Dear customer,

Thank you for the time spent writing your review for the Normandy Hotel. We are disappointed to see your stay has been not in any point a holiday. As you have pointed out, the hotel is in need of a full refurbishment which will come to reality in the near future.

Kind regards.

The Normandy Hotel Management team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 15 July 2014 via mobile

Near the Louvre, points of interests and some cafes. Rooms stink and towels smell bad. Service personnel are not courteous at all and seem always having a bad hair day. I stayed for more than a week and they served the SAME breakfast all throughout. Sad.

Stayed: June 2014
5  Thank Dectheman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsDeParis, Responsable relations clients at Normandy Hotel, responded to this reviewResponded 8 September 2014

Dear Guest,

Thank you very much for this valuable comments. Your feedback will be share with the hotel team as a training tools to improve and deliver great service to all our customers.

With our kind regards.

The Hotel Management Team

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Reviewed 4 July 2014

This hotel definitely needs a refurb but was perfectly adequate for our requirements. We knew we only needed a base in Paris and that we wouldn't spend time in the hotel other than to sleep so, for this, it was perfect. The bed was comfortable and the staff were friendly. The lovely concierge also helped us to book a fabulous restaurant for our anniversary dinner which was great

  • Stayed: May 2014, travelled as a couple
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1  Thank ceebs75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsDeParis, Responsable relations clients at Normandy Hotel, responded to this reviewResponded 8 September 2014

Dear guest,

Thank you very much for taking time to writer your kind comment. We will share this comment with all the team especially to our “lovely concierge”.

Happy anniversary!

Kind regards,

The Normandy Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

The location of this hotel is the best thing we can say about our stay. The room was tiny, without air conditioning, but did have a fan. Bathroom was newer and cleaner than bedroom area. Beds we soft and single mattress. Walls were dirty and furnishings needed revamping. Staff was not friendly. Price was ok, but probably not a good value.

Daytime concierge was knowledgable and the most personable employee. He did book us a City tour with hotel pick up, Eiffel Tower lunch, and Seine cruise, but charged us a hefty fee to arrange this. The nighttime concierge told us he was new (second night on the job, although he assured us he worked in the industry many years), but couldn't get us transfers from the hotel to Orly less than 65 Euros. We had been quoted around 33 Euros by the daytime concierge and told no advance booking would be required. We we spoke with the night concierge the evening prior to our morning departure, he made it sound like we'd be lucky to find anyone to take us to the airport due to our late request for transportation. My 14-year old daughter found us a semi-private transfer in a Mercedes fir 18 Euros within minutes on her computer. Either the night concierge isn't knowledgeable or he's ripping travelers off. We were not pleased with the service.

Other than location, I would not recommend this hotel and would choose another hotel next time we're in Paris.

  • Stayed: June 2014, travelled with family
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1  Thank SkiingFamily2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

A terrible hotel and a complete rip-off.. To start with they tried to palm us off with an inferior room to the one we had booked and paid for - rectified but not a word of apology. Even once re-located - air conditioning broken, taps not working, two safes in room with wires hanging out and neither working, mini bar completely empty. So virtually none of advertised facilities actually available except a bed! Not the staff's fault but they were really surly - presumably fed up with constant customer complaints! Avoid at all costs.

  • Stayed: June 2014, travelled as a couple
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6  Thank JohnG G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsDeParis, Responsable relations clients at Normandy Hotel, responded to this reviewResponded 8 September 2014

Dear customer,

With regrets I see your stay was not up to the standard expected in our hotel.

I am glad that my team has provided a solution for the rest of your stay. As per your comments, few points will be shared with the all hotel team to contribute to our service improvement.

Thank you again.

The Hotel management team

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Reviewed 21 June 2014

I booked this hotel via the Eurostar site as it was well located and a 4-star so 'what could possibly go wrong'. Well this was the worst hotel I've stayed in for 30-years of business travel. I should have known that it was going wrong when I checked in and the people next to me were leaving having been to their room and decided they couldn't stay there. The hotel is grubby, the decor extremely tatty, and the rooms were smelly.

I arrived at just before midnight and if it were earlier I would have walked out. As it was I slept on top of the sheets under a towel as I couldn't bring myself to go under them.

The hotel tried to make me pay again for the room even through I prepaid and after 5-mins of arguing they 'magically' found the pre-payment slip in the pile in front of them.

This is the first time I've posted on Tripadvisor but this hotel was so poor I felt compelled to do so.

I've given the hotel a 'one-star' as you can't give zero!

Room Tip: Choose a different hotel
  • Stayed: June 2014, travelled on business
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6  Thank Andyy0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

Old and dilapidated building and rooms as u can see in many people's snaps. Bedsprings, floor, and doors everything creaked. No ventilation and no airconditioning. Couldnt sleep because of suffocation and creaking roof. You can hear ppl walking upstairs. Towels were smelly and paint,wallpaper was peeling. No complimentary breakfast and not even a water bottle in room.you can get good hotels at half its rate with better service and rooms.

  • Stayed: June 2014
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4  Thank amitortho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Normandy Hotel

Address: Rue de l'echelle, 75001 Paris, France
Region: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#493 Luxury Hotel in Paris
Price Range: £98 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Normandy Hotel 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Normandy Hotel Paris

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