We are currently moving from the UK to Paris and using the Novotel as our base. Tonight we ordered pretty basic room service and ended up in a full argument, in our room with a staff member.
After ordering we had a call to say they wouldn't have any fries for two hours, was this okay or would we substitute for potato? We agreed however when it arrived this had been substituted again with a bowl of plain rice. When we pointed this out the staff member shrugged and said he'd be back. (no apology)
When he returned we pointed out that the 'Novotel Burger' didn't have a bread bun, but instead a slice of potato on either side. Also that the pasta had a measly helping of sauce and that the side of green beans were so overlooked they were actually almost mush. Again a shrug and 'I'll take it all away'. We said we'd had a long day and needed to eat but we felt our comments should be reflected on the bill- at this point a full argument ensued.
We felt intimidated in our own room and were told that this was how Novotel serve these items - in the end we just asked the gentleman to leave so we could eat and go to bed.
Novotel; this is unacceptable, to be made to feel in the wrong for speaking up about bad service is unacceptable - especially a service which is charged at inflated prices. A hotel like this can not trade on location alone and your staff must be aware of retaining customers in a competitive city like Paris.
Disgusted is an understatement!
- Official Description (provided by the hotel):
- The Novotel Paris Les Halles is a 4 star hotel in the centre of Paris with direct Metro and RER train connections to Charles de Gaulle and Orly airports, the major train stations, Disneyland Paris and major Paris attractions including the Pompidou Centre, the Louvre, Notre Dame and more. The hotel offers 285 rooms, nine meeting rooms for conferences and seminars. Ideal for a business trip or holiday in Paris, the hotel also features a bar, restaurant and a quiet patio to ensure you a pleasant stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ctrip TA, ACCOR, Hotels.com, Booking.com, Travel Republic (UK), Ebookers, 5viajes2012 S.L., Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Novotel Paris Les Halles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Paris Les Halles Hotel Paris
- Accor Paris Les Halles
- Paris Novotel