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“Avoid Room Service... and certainly don't complain!”

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Novotel Paris Les Halles
Ranked #396 of 1,804 Hotels in Paris
Certificate of Excellence
GreenLeadersBronze level
Reviewed 26 January 2012

We are currently moving from the UK to Paris and using the Novotel as our base. Tonight we ordered pretty basic room service and ended up in a full argument, in our room with a staff member.
After ordering we had a call to say they wouldn't have any fries for two hours, was this okay or would we substitute for potato? We agreed however when it arrived this had been substituted again with a bowl of plain rice. When we pointed this out the staff member shrugged and said he'd be back. (no apology)
When he returned we pointed out that the 'Novotel Burger' didn't have a bread bun, but instead a slice of potato on either side. Also that the pasta had a measly helping of sauce and that the side of green beans were so overlooked they were actually almost mush. Again a shrug and 'I'll take it all away'. We said we'd had a long day and needed to eat but we felt our comments should be reflected on the bill- at this point a full argument ensued.
We felt intimidated in our own room and were told that this was how Novotel serve these items - in the end we just asked the gentleman to leave so we could eat and go to bed.
Novotel; this is unacceptable, to be made to feel in the wrong for speaking up about bad service is unacceptable - especially a service which is charged at inflated prices. A hotel like this can not trade on location alone and your staff must be aware of retaining customers in a competitive city like Paris.

Disgusted is an understatement!

  • Stayed: January 2012
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2  Thank LiamJudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPLH, Directeur général at Novotel Paris Les Halles, responded to this reviewResponded 2 February 2012

Dear client,

First of all, we would like to thank you for having chosen us as our getaway destination in Paris.
I appreciate the time you took to share the problems you encountered during your stay.

Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel.

I have read with much attention all of our comments regarding the room service as well as the food of the restaurant and measures have been taken as to avoid any problem of this kind in the future.

I do hope that, despite these issues, we will be able to welcome you again as a client of the Novotel Paris les Halles.

Sincerely,

Julien Donzel
General Manager

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1,358 - 1,364 of 3,747 reviews

Reviewed 23 January 2012

Our recent stay at the Novotel couldn't have been better. The hotel is in a great location, in a vibrant neighborhood with several metro lines within walking distance. The hotel lobby and bar area was very nice. The staff was very friendly and helpful. They arranged for taxi pick-ups and even allowed us to check in early when we arrived 3 hours ahead of check-in. The continental breakfast was also great. I would highly recommend staying here if you'll be visiting Paris.

  • Stayed: January 2012, travelled as a couple
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1  Thank anana216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPLH, Directeur général at Novotel Paris Les Halles, responded to this reviewResponded 27 January 2012

Dear Guest,

Thank you for choosing the Novotel Paris Les Halles for your stay in Paris and for taking the time to share such nice comments on Tripadvisor.

I am sincerely happy to read that you enjoyed our central location and that you had a nice time with us.

I am looking forward to welcoming you again at the Novotel Paris Les Halles.

Best Regards,

Julien Donzel, General Manager

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Reviewed 22 January 2012

Big rooms, with a double bed and two single beds, helpfull staff! good breakfast, but not included. Metro just behind the hotel, just like a big shopping mall. Good location, near Rue de Rivoli and Louvre, in the 1°arr. I would definetely stay there again!

  • Stayed: October 2011, travelled with family
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1  Thank nandamoreira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2012

I have stayed with my family (wife & 2 kids) in July 2009. It has excellent location with access to most of underground lines just below the hotel, bus station, seine river, Rivoli street of shopping, Latin quarter with many restaurants, also grocery & fruits shop. Diret RAR to EuroDisney. Amazing breakfast collection & variety. Clean room. Big sofa bed for two children.
I had an offer with 65Euro per night without breakfast & I added the breakfast.
The shower bath is separated compartment from the toilette.

  • Stayed: February 2011, travelled with family
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Thank MohabElSawaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPLH, Directeur général at Novotel Paris Les Halles, responded to this reviewResponded 27 January 2012

Dear Guest,

Thank you for choosing again the Novotel Paris Les Halles for your stay in Paris with your family and for taking the time to share your experience on trip advisor.

I am glad to see that you still enjoyed the place and location and look forward to welcoming you another time during your next trip to Paris.

Best regards,

Julien Donzel, General Manager

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Reviewed 17 January 2012

I did have a good stay in the Novotel Les Halles. I wish there was a category between average and very good - because my stay here was neither very good or average. It was good.

I have stayed in this hotel before and came back because of the location and the breakfast. The location is very good - close to Notre Dame, Latin Quarter and the Louvre. The breakfast was also first rate when I came the first time.

This visit wasn't quite as good as my first - the rooms are sterile and very plain, but that's ok as they're very clean. However, this time the room we were given was so stuffy - there was no air. The window overlooked the restaurant so you couldn't open it to get any air in it. Neither did the air conditioning seem to work and the room was constantly boiling hot. And the pillows were very lumpy and uncomfortable.

Then the fire alarm went off in the middle of the night and we got dressed and left the room but was then told to go back to our rooms without an explanation or apology by someone in jeans, who I assumed worked in the hotel.

I got food poisoning and the staff very kindly let us stay in our room until 3pm before checking out, instead of the usual 12pm. However, we had paid extra for breakfast which we never had because I was sick.

So, a bit of a mixed review overall.

Room Tip: Make sure you don't get a room overlooking the restaurant.
  • Stayed: January 2012, travelled as a couple
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Thank KateLondon_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPLH, Directeur général at Novotel Paris Les Halles, responded to this reviewResponded 2 February 2012

Dear client,

We would like to thank you for having taken the time to share your impressions with other travellers.

I am very sorry your stay this time was not as satisfactory as the first one. All of the departments concerned were informed of these mishaps, so they will not occur again.

We surely hope we will see you again, so you can see improvements. Our clients’ opinions are very important to us – they help us maintain our quality of services for which we are known.

I remain at your disposal should you need any help for arrangements in the future.

Yours sincerely,

Julien Donzel
General Manager

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Reviewed 16 January 2012

As a relatively frequent visitor to Paris, I have been on the look out for a regular hotel that ticks the boxes of location, quality and price. Not an easy one. Thought I had found it with Novotel Les Halles. That was until Monday morning when the construction work began outside. From 7am the sound of reversing trucks beeping and concrete being drilled pneumatic ally filled our room. Paying extra for the executive room did not mean being on a quieter side of the hotel. Even asking for a quiet room didn't do the trick. I raised the issue with front desk and received a standard looking email saying the noise was outside their control. This is true but until 2016 ( yes that is his long construction is planned) stay away from Novotel Les Halles if you sleep later than 7am on week days.

  • Stayed: January 2012
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3  Thank DKiely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPLH, Directeur général at Novotel Paris Les Halles, responded to this reviewResponded 27 January 2012

Dear Guest,

Thank you for choosing our hotel during your recent stay in Paris and for sharing your impressions with us.

I am sorry to read that you were disturbed by the noise. I do understand your disappointment, Les Halles are going through major renovations and we are doing our best to reduce the noise.

Trusting you will not hold this against us and looking forward to the pleasure of welcoming you again during your next trip to Paris.

Best regards,

Julien Donzel, General Manager

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Reviewed 16 January 2012

Convenient location with easy Metro access. The hotel employees were always very friendly and helpful. The room was clean and a good size. I had a balcony that opened up the square where the enterence of the hotel was. There is also many restaurants next to it located in the pedestrian zone. No ironing facilities, broken ice machine, no face washer. I expect a better breakfast for 19 euro.

  • Stayed: August 2011, travelled on business
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1  Thank Pawel_WRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NPLH, Directeur général at Novotel Paris Les Halles, responded to this reviewResponded 27 January 2012

Dear Guest,

Thank you for choosing the Novotel Paris Les Halles for your stay in Paris and for taking the time to share your experience on Tripadvisor.

I am glad to see that you enjoyed our central location but I am sorry to see that you were not fully satisfied by your room facilities and by our breakfast in restaurant. We have taken good note of your comments that help us to improve all our services.

Trusting you will not hold this against us and that we will have the pleasure to welcoming you again during your next trip to Paris.

Best regards,

Julien Donzel, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Paris Les Halles

Address: 8 Place Marguerite de Navarre, 75001 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Les Halles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#31 Green Hotel in Paris
#253 Luxury Hotel in Paris
#281 Family Hotel in Paris
#325 Business Hotel in Paris
#578 Romantic Hotel in Paris
Price Range: £130 - £325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Paris Les Halles 4*
Number of rooms: 285
Official Description (provided by the hotel):
The Novotel Paris Les Halles is a 4 star hotel in the centre of Paris with direct Metro and RER train connections to Charles de Gaulle and Orly airports, the major train stations, Disneyland Paris and major Paris attractions including the Pompidou Centre, the Louvre, Notre Dame and more. The hotel offers 285 rooms, nine meeting rooms for conferences and seminars. Ideal for a business trip or holiday in Paris, the hotel also features a bar, restaurant and a quiet patio to ensure you a pleasant stay. ... more   less 
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Also Known As:
Novotel Paris Les Halles Hotel Paris
Accor Paris Les Halles
Paris Novotel

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