This review is a warning that if you go to this hotel your room may not actually there. Last week we arrived to this ibis after staying at their hotel in St Petersburg and Moscow. I'm a regular customer and appreciate their formula.
But in this case our room despite being pre paid was not there when we arrived at 1am. The staff muttered that we didn't answer our cell (hard to when you are on a plane). There was no alternate room organised and they spent the next 40 minutes calling other hotels.
I've approached the manager who was not responded to my polite requests to talk. However her 2ic was gracious to speak to me. The Accor social media messages me implying I should be happy that I was upgraded to a Pullman hotel
But when you are delayed in flight then experience not checking into an alternate hotel until 2am it is a zero benefit.
This is revenue gorging as ibis had already banked my funds for the 3 nights and then on sold my room. If this is actually a technical fault then I would expect that the alternate room would already been ready to go
Shameful practice on a loyal customer!
- Official Description (provided by the hotel):
- The ibis Paris Bastille Opera hotel is located in the historic center of Paris, near the banks of the Seine. Notre Dame Cathedral, the Louvre museum, the Champs Elysees, department stores and the Gare de Lyon/Gare du Nord train stations can be reached bymetro and the hotel is near the Bercy and La Defense business districts. Our hotel offers 305 air-conditioned rooms with free Wi-Fi. ... more less
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- Also Known As:
- Ibis Bastille Opera Hotel Paris
- Ibis Hotel Bastille Opera
- Ibis Hotel Paris