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“Classy, yet friendly” 5 of 5 bubbles
Review of Hotel Westminster

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Hotel Westminster
Ranked #221 of 1,795 Hotels in Paris
Certificate of Excellence
Oak Park
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Classy, yet friendly”
5 of 5 bubbles Reviewed 7 January 2014

We spent Christmas at the hotel after a flight from Chicago. Surprisingly, our room was ready at 10:00 am! The staff was most helpful, especially House Manager Belen. She was cheerful and delighted to see us. It was most heartwarming, especially since we were dog-tired.
Hint, hint....try out your French..."Bonjour", "Ca va", and "Merci beaucoup" are the best way to introduce yourself. Remember, you are not in Kansas anymore.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Zosia-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, General Manager at Hotel Westminster, responded to this review, 20 January 2014
Dear Guest,

Such a fantastic review of our hotel here on TripAdvisor!

Our ambassadors are truly passionate about their profession, they bring the hotel to life, a ray of sunshine to everyday life and place their considerable talents at the service of our guests.
On behalf of all ambassadors we hope to have the opportunity to welcome you back to our hotel in the future.

Kind regards,

Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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949 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
La Jolla, California, USA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

Belen, the Front of the House Manager was most helpful. He was gracious, didn't mind my speaking in English. He showed me several rooms and I was delighted with the one I selected. Spacious room, nice, large bathroom. Had all the amenities. Can't beat the location; you are right on top of the best shops and many attractions. I would certainly go there again.

Room Tip: View of the street and garden are lovely!
See more room tips
  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HappyTrails129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 2 January 2014
Dear Guest,

Thank you very much for leaving a review of our hotel here on TripAdvisor.

It is a delight to read that you experienced the hotel and the location to be superb and our ambassadors as friendly, helpful and professional.

Our ambassadors wish to have the chance to welcome you back to our hotel.

Kind regards,

Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 29 December 2013

Following a recent visit, December 15th 2013 I felt I wanted to provide some honest feedback.
The hotel is in a good location and has great kerb appeal, the entrance and reception are charming.
Unfortunately that's where the positive comments end. Check in was slow, the young lady who checked us in was under pressure as other guests were waiting, she admitted she wasn't the receptionist!
Our room wasn't ready, fair enough we left our luggage and returned later.
Our room, was very disappointing, it was small old and dark!
In my opinion Warwick hotels, need to spend some serious money updating this 4 star hotel!
I don't mind old world charm, but this was just old!!
The furniture was dark and scratched, the headboard banged on the wall when in bed.
The bathroom was dated, with discoloured filing around the bath which made it look unclean!
The TV was small with very limited channels.
For the amount of money they charge you can do much better. I had stayed at
at the Baltimore Hotel the previous night, and was wishing I was back there!
I have stayed in 400 hotels around the world, 175 being 4 star.
Tony Lakin, Nottingham, UK

  • Stayed December 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 30 December 2013
Dear Guest,

We would like to thank you for taking the time to make your observations regarding your most recent stay at The Westminster Paris.
We are very sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies.

At the Westminster Paris, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to solve the problem and prevent the future occurence.

I would like to let you know that we are now working on our hotel enhancement project so you may rest assured that the problem concerning this point will be taken care of.

We appreciate your sharing, your concerns, and it’s our hope that you will give us the opportunity to better serve you in the near future

Kind regards,
Emmanuel Traoré
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pondicherry
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 December 2013 via mobile

The quiet and relaxing comfortability of this hotel is in stark contrast to the pre-Christmas stress in Paris' highclass shopping area around place Vendome! Taking tea at the classic English hotel lounge or in the bar is pure delight!
The central location in the heart of Paris makes a stay there memorable and is like a stop-over before going on an adventure trip around the world...

  • Stayed December 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, General Manager at Hotel Westminster, responded to this review, 27 December 2013
Dear Guest,

We are honoured that, for your stay, you have taken the time to leave your review of our hotel here on TripAdvisor.
We are delighted to hear that you were satisfied with your stay, especially with our service quality, the staff, location and the comfort in the room. Our staff strives to provide the best service and we promise to maintain and continuously improve our standards of the hotel.
We all look forward to welcoming you back next time you are in Paris

Kind regards,


Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portugal
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 24 December 2013

The old residence of the Duke of Westminster is well located. The rooms are charming and spacious, and kept in the 'old' style. Staff is very friendly. We were very positively surprised and would always come back. The only caveat - as in many other hotels - don't be vegetarian and go for room service.... unless you want to pay a fortune for some spaghetti or eat a plate of vegetables.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MrBRabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 27 December 2013
Dear Guest,

Your review of your stay with us here on Tripadvisor has been well received and is highly appreciated.

As your feedback is considered as a valuable tool to ensure consistency in our usually high level service, we have shared your feedback with our ambassadors.

On behalf of the entire team, let me thank you once again for your kind comments and we all look forward to the pleasure of welcoming you back to the Hotel Westminster in a near future.

Kind regards,

Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 18 December 2013

The Hotel Westminster is very well located in the fashionable Opera area, 5-10 minutes walk from the smart shops and department stores of the Boulevard Hausmann. The reception is very nicely decorated, the staff are friendly and speak excellent English, and the breakfast was good. There is free Wifi in the rooms.

The lift is very old and the room I stayed in was a bit dated and in need of refurbishing.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fastingbuddha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, General Manager at Hotel Westminster, responded to this review, 27 December 2013
Dear Guest,

Thank you for staying with us and leaving a review about your experience with us here on TripAdvisor.

Your kind words give us great joy. Our ambassadors take great pride in providing excellent service and I have shared your nice comment with all of them.

It would be wonderful for our ambassadors to have another opportunity to welcome you back.

Kind regards,

Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shepparton, Australia
Level Contributor
199 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed 17 December 2013

Our group of 6 stayed here as it was the pickup point for a tour we were depating on the next day. Great location but the rooms a little dated and the floorplan is like a maze. One tiny lift to service the hotel is comical at best. We had booked a romance package for the 3 couples staying but this did not eventuate for one couple - even after asking three times. They did give us 1 free drink at the bar. The bar was very crowded. The room was quiet and we slept well. Breakfast was a joke as the restaurant could not cope and people were being turned away or made to wait. The staff were generally nice. The doorman, porters and some reception staff were all really helpful and pleasant but the remainder of the reception staff let the side down. As it is Paris you expect to pay through the nose and this was the case with this hotel. There are probably better options but the location was good.

  • Stayed September 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lawral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 27 December 2013
Dear Guest,

We would like to thank you for taking the time to make your observations regarding your most recent stay at The Westminster Paris.

We are indeed conveniently located for all our guests. Luxurious shopping areas, beautiful museums are all within walking distance.

Your constructive feedback regarding your experiences is much appreciated. As your feedback is considered as a valuable tool to ensure consistency in our usually high level service, we have shared your feedback with our ambassadors.

We appreciate your feedback, which will help us to improve our quality of service.

Yours sincerely,

Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Westminster

Property: Hotel Westminster
Address: 13 rue de la Paix, 75002 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#43 Spa Hotel in Paris
#144 Luxury Hotel in Paris
#160 Business Hotel in Paris
#224 Romantic Hotel in Paris
#233 Family Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Westminster 4*
Number of rooms: 102
Official Description (provided by the hotel):
An utterly sophisticated choice that is without equal among the luxury hotels of Paris; the Hôtel Westminster is considered by many to be the Crown Jewel of authentic, historical Paris hotels. Named after the Duke of Westminster, who resided in this sumptuous property in the 19th Century, the Hotel Westminster is a luxury hotel offering magnificent rooms and suites. The Hotel Westminster also boasts elegant meeting venues and one star Michelin dining, which have proven popular with major figures from the world of the arts, business and fashion, who have been guests of the hotel. ... more   less 
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Also Known As:
Westminster Hotel Paris

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