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“Great experience”
Review of Hotel Westminster

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Hotel Westminster
Ranked #236 of 1,802 Hotels in Paris
Certificate of Excellence
Geneva, Switzerland
2 reviews
“Great experience”
Reviewed 9 April 2014

It was my first stay to the Westminster, really enjoyed stay.
Very good location, helpfull and friendly staff.
Comfortable, well furnished and quiet room.
Great buffet breakfast with fresh orancge juice.
I highly recommend this hotel
Magali B

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magali L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, General Manager at Hotel Westminster, responded to this review, 14 April 2014
Dear Guest,

We are honoured that, for your stay, you have taken the time to leave your review of our hotel here on TripAdvisor.
We are delighted to hear that you were satisfied with your stay, especially with our service quality, the staff, location and the comfort in the room. Our staff strives to provide the best service and we promise to maintain and continuously improve our standards of the hotel.
We all look forward to welcoming you back next time you are in Paris

Kind regards,


Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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983 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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London, United Kingdom
Level Contributor
412 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 3 April 2014

Stayed here on business for just one night and was very impressed. Service was extremely good throughout and on arrival I was informed I was being upgraded to an apartment which was huge. The hotel is in a great location being just a short stroll from L'Opera and many cafes and bars. Not that cheap at £179 per night but the upgrade helped.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 8 April 2014
Dear Guest,

Thank you very much for leaving a review of our hotel here on TripAdvisor.

It is a delight to read that you experienced the hotel and the location to be superb and our ambassadors as friendly, helpful and professional.

Our ambassadors wish to have the chance to welcome you back to our hotel.

Kind regards,

Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Bucuresti, Romania
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 March 2014 via mobile

Old and not really refurbished but quite expensive ( 250 euro/night, wthout breakfast.
Good location but i definitely won't come back as it is too expensive for what is offering-small rooms, old smell, cheap interio of the rooms. Management was fine though. It is posibile my expectations were litle bit too high.

  • Stayed March 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Daniela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, General Manager at Hotel Westminster, responded to this review, 1 April 2014
Dear Guest,

We would like to thank you for taking the time to make your observations regarding your most recent stay at The Westminster Paris.

Your constructive feedback regarding your experiences is much appreciated. As your feedback is considered as a valuable tool to ensure consistency in our usually high level service, we have shared your feedback with our ambassadors.

We appreciate your feedback, which will help us to improve our quality of service.


I would like to let you know that we are now working on our hotel enhancement project so you may rest assured that the problem concerning this point will be taken care of.

We appreciate your sharing, your concerns, and it’s our hope that you will give us the opportunity to better serve you in the near future

Kind regards,
Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 March 2014

I recently travelled to Paris at short notice. Not having a lot of time to plan ahead I opted to return to the Hotel Westminster, which is centrally located beside the Place du Vendome and Opera. I had last stayed there in 2010 and 2011.

On arrival it was clear that we were not in a dulux room as requested. Having visited Paris frequently over the last twenty years and more I am very familiar with the extra small bedrooms and so thought by booking a delux room I would avoid room size being an issue. In this case I was wrong.

Additonally, the room decor was very dated, boardering on shabby. However, the bathroom was even worse. The fittings were old, the plumbing inefficient, the floor tiles were cracked and the tiling surrounding the shower was grubby. Quality of bath towels poor. Overall a very uninviting presentation.

I did mention these issues upon arrival and was told that I was in a delux room ! Again I raised the room size and standard when checking out. The contents of the mini bar, three bottles of water and a diet coke, were waivered as a gesture on the hotels part.

On the upside, the staff were lovely. From checking in to checking out every member of staff was polite, pleasant, smiling and professional. I felt it was a pity that the environment they were working in did not reflect the level of professionalism that they were so clearly capable of attaining with ease.

Owners/Managers, please take note, you have a great product, with a lenghty history, excellent location, professional staff….. please invest and upgrade, remodel and modernise your rooms and bathrooms…. The potential is huge.

Todays travellers will not accept poorly decorated spaces. Why stay in a hotel that is not as nice as what you have at home, Or, even worse, shabby and tired. Life's too short !

Room Tip: Avoid the top floors and ask to face the courtyard as it's quieter.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AM D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, General Manager at Hotel Westminster, responded to this review, 1 April 2014
Dear Guest,

We would like to thank you for taking the time to make your observations regarding your most recent stay at The Westminster Paris.

We are very sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies.

Your constructive feedback regarding your experiences is much appreciated. As your feedback is considered as a valuable tool to ensure consistency in our usually high level service, we have shared your feedback with our ambassadors.

I would like to let you know that we are now working on our hotel enhancement project so you may rest assured that the problem concerning this point will be taken care of.

We appreciate your sharing, your concerns, and it’s our hope that you will give us the opportunity to better serve you in the near future

Kind regards,
Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 March 2014

We stayed only 2 Nights at this beautiful Hotel but the impression we got was pretty good. In general the Service was pretty good with 1 exception but the Hotel did already get back to us about it so I won't mention it here. I can only say that the Management is very interested in their Customers and takes complains seriously. That is a fantastic Service and I sure will go back.

The Rooms are in a good size for Paris and got everything you need. Very Clean and with all functions you need incl. free Wifi.

The Location is superb, just get out of the Hotel and you can start shopping. Less than 10min walk and you are at the Louvre. Look forward to my next stay.

Room Tip: Ask for a Room overlooking the Yard, its very pretty and quite.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andre W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, General Manager at Hotel Westminster, responded to this review, 27 March 2014
Dear Guest,

Thank you very much for choosing to stay at the hotel Westminster and for taking time to provide us your feedback regarding your stay.

We are indeed conveniently located for all our guests. Luxurious shopping areas, beautiful museums are all within walking distance.

As your feedback is considered as a valuable tool to ensure consistency in our usually high level service, we have shared your feedback with our ambassadors.

On behalf of the entire team, let me thank you once again for your kind comments and we all look forward to the pleasure of welcoming you back to the Hotel Westminster in a near future.

Kind regards,

Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaune, France
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 March 2014

Wonderful stay at this hotel .
Perfect setting and a hotel with history , not one of those all the same modern hotels.
Wonderful reception , Vincent great guy at the bar , plus fitness and steam room : What else !!
Thanks for everything.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jp6415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 24 March 2014
Dear Guest,

Thank you very much for leaving a review of our hotel here on TripAdvisor.

It is a delight to read that you experienced the hotel and the location to be superb and our ambassadors as friendly, helpful and professional.

Our ambassadors wish to have the chance to welcome you back to our hotel.

Kind regards,

Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bratislava, Slovakia
1 review
Reviewed 18 March 2014

We are travelling to Paris more times a year and everytime we choose Westminster hotel at rue de la Paix, because we are very satisfied with the hospitality and high level of professionality of the staff, especially at the reception and conciergerie. The rooms are very nice, french style romantic, with modern necesseties. The position of the hotel in the very heart of Paris is very confortable. Extraordinery! Thanks to all employers for nice days spent at the hotel! Fam. Hornacek.

  • Stayed March 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dagmar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emmanuel T, Directeur général at Hotel Westminster, responded to this review, 19 March 2014
Dear Guest,

We are honoured that, for your stay, you have taken the time to leave your review of our hotel here on TripAdvisor.
We are delighted to hear that you were satisfied with your stay, especially with our service quality, the staff, location and the comfort in the room. Our staff strives to provide the best service and we promise to maintain and continuously improve our standards of the hotel.
We all look forward to welcoming you back next time you are in Paris

Kind regards,


Emmanuel Traoré
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Westminster

Property: Hotel Westminster
Address: 13 rue de la Paix, 75002 Paris, France
Phone Number:
Region: France > Ile-de-France > Paris > Opera / Bourse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#46 Spa Hotel in Paris
#160 Business Hotel in Paris
#165 Luxury Hotel in Paris
#223 Romantic Hotel in Paris
#232 Family Hotel in Paris
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Westminster 4*
Number of rooms: 102
Official Description (provided by the hotel):
An utterly sophisticated choice that is without equal among the luxury hotels of Paris; the Hôtel Westminster is considered by many to be the Crown Jewel of authentic, historical Paris hotels. Named after the Duke of Westminster, who resided in this sumptuous property in the 19th Century, the Hotel Westminster is a luxury hotel offering magnificent rooms and suites. The Hotel Westminster also boasts elegant meeting venues and one star Michelin dining, which have proven popular with major figures from the world of the arts, business and fashion, who have been guests of the hotel. ... more   less 
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Also Known As:
Westminster Hotel Paris

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