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All reviews swimming pool executive room near the train station convenient location around the corner croissants tgv proximity french euros cafes
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Reviewed 28 April 2019 via mobile

This hotel doesn't wow you but I have no complaints either. Great location, minutes to Gare de Lyon station (big terminal) and a couple of bus stop. We took the Metro everywhere so it was a plus to be able to get off the train and be only minutes to the hotel, especially at night. Has a nice heated indoor pool (not huge) and has a gym with a couple of flat screens. Has a restaurant inside but didn't check it out. Check in and out was smooth and the front desk speak English well.

Date of stay: April 2019
Trip type: Travelled with family
1  Thank foodhunter1234567
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 6 May 2019

Dear foodhunter1234567,
Thank you for your nice comment. I am pleased to read that you had a good stay in Paris and that our services were up to your expectation.
I hope I will have the opportunity to welcome you again.
A bientôt !

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Reviewed 28 April 2019

I was trevalling with my daughter and mother - there for 9 nights. We chose this hotel as reviews were consistantly "very good" and (although slightly further from main tourist areas) has a bit more square footage in the room when comparing online. We were very happy with the staff (Hugo was exceptionally helpful getting us checked in), rooms were clean, and a wide variety of breakfast items to please everyone.
Breakfast - did not vary daily - scrambled eggs, bacon, sausage, crousants, pain au chocolate, jams, cheeses, baguette, breads (including gluten free), fruit (orange, grapefruit, and pineapple), yogurt with sauce to add, a couple of sliced meats, make your own eggs, make your own pancakes, 3 juices (orange is so good), and a serve your own coffee machine (including hot chocolate).. really if you can't find something you like, your expectations may be high.
train/metro station - so easy to get around. We got so we could use the metro without looking things up to get back to the hotel. Everything took about 20 minutes to get to by metro, but was so easy to use. It is also just 1/2 hour or so to walk to the latin quarter.
Room itself - the only complaint I would have would be about amenities. I had brought my own shampoo, luckily, otherwise I would have been using an all in one shampoo body wash (not great for hair!), soap was small cakes that they did not replace daily, toilet paper was small little rolls that I think they rationed!.. so we had to ask for more a couple of times, and facecloths... I was told at the front desk that they did not have any, however a nice cleaning lady found some for me (but did not replace daily... so again rationed). There was a mini fridge in the room as well, which was handy. We were able to go to the little store in the courtyard and get a couple of juices and waters for the next day. Finally, shower - always nice hot water with lots of pressure, but the water tended to spray on the floor since it was a half door.
All in all, I would go there again as it was very convenient.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Tina H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 6 May 2019

Dear Tina H,
Thank you so much for sharing your opinion about your stay in my hotel.
It is really rewarding to read that you enjoyed our services and your remarks and suggestions are essential for us to improve.
Have a good day !

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Reviewed 27 April 2019 via mobile

This hotel is literally right next to a train station and metro so it’s so easy to get around! Attractions like the Eiffel Tower are about a 10 minute journey on the metro. The hotel itself was average, the breakfast was ok but if you went any later than 9 a few things would have run out ie, you’d be left with the unpopular flavours of jam. I would not recommend the restaurant in the hotel, it’s a rip off, you get such a small amount of bland food. The rooms were cool, particularly liked the fact you had a button in the bathroom to make the shower door misty or clear. We had a executive suite which had a mini bar, you got a few cans of coke, oasis, water and a pack of nuts so we weren’t too thrilled about that selection but it’s better than nothing. Overall it was all we needed; Comfy bed which is all you really want when you’re spending most of your time out of the room and walking about!

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank emilydholidays
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 6 May 2019

Dear emilydholidays,
I thank you for reviewing my hotel and I am glad that you enjoyed most of your stay.
I have shared with my teams the points that did not bring you satsfaction and we are working on improving those dysfunctions.
I hope to welcome you soon and again !
Have a nice day.

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Reviewed 21 April 2019

We stayed here with our two children ages 2 and 4. They enjoyed the pool and the play area as well as the play area in the courtyard. Jet lag woke them up at 3:00 am the first night so we checked out the trains at Gare de Lyon and had some breakfast as soon as the cafes opened. The room was clean and the staff very friendly. It is located close to the trains and Metro.

Date of stay: February 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank KanIvarsson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 22 April 2019

Dear Kanlvarsson,
Thank you so much for recommending Novotel Paris Gare de Lyon.
I'm glad you had such a good stay in Paris. Did you try the pool?
I am looking forward to welcoming you back soon,
Have a lovely day,

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Reviewed 20 April 2019

Stayed here for 5 nights whilst travelling with family. The location is perfect as it is close to the metro and SNCF. There are plenty of dining options surrounding the hotel.

The reception staff, Maria and Hugo, made the process short yet informative. They were personable and attentive to our needs.

The room itself was spacious and comfortable.

Breakfast was adequate but the flow of the buffet was very disjointed and did not work. The single pancake machine was extremely popular and was constantly running out of batter. Another machine would have helped.

Betty, the breakfast manager, was fantastic and allocated tables as quickly as she could. She was friendly and always had a cheerful bonjour. She made our daily foray into the buffet line bearable.

All in all, a great and comfortable stay. We will return to this hotel when next in the City of Lights.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank Toje7162
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 22 April 2019

Dear Toje7162,
Thank you very much for recommending Novotel Paris Gare de Lyon.
I feel very pleased to hear you spent such a good stay.
I shared your congratulations to Maria, Hugo, Betty and the teams, they thank you!
We hope to welcome you back soon,
Have a great day,

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