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Traveller rating
1,178
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523
156
121
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Reviewed 4 September 2019

It 's a very good hotel for 4 starts services but for the Location: it's near gare de Lyon , but gare de Lyon street is very popular and unsafe in the night (my opinion).
Room are very clean and large enough.
There is a pool that all time kids can enjoy it with a large reception room with baby foot games etc

Date of stay: July 2019
    • Value
    • Rooms
    • Service
2  Thank Pascale F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 5 September 2019

Dear Pascale F,
Thank you for sharing your feedback. I am pleased that you enjoy your stay with us. The Gare de Lyon proximity is a great advantage to get everywhere in Paris ; it has a large influx and traffic as all major railway stations.
I hope to welcome you again.
Have a nice day.
Serge Lenormand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2019 via mobile

The hotel is comfortable, well located, an excellent breakfast, easy access to public transport, good restaurants, supermarkets, pharmacies nearby. A few meters from the Seine. A good hotel in a nice place.

Date of stay: May 2019
Trip type: Travelled as a couple
2  Thank MJ2MS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 5 September 2019

Dear MJ2MS,
Thank you so much for your feedback and my team and I are very pleased to read that you enjoyed every part of your stay.
See you again !
Serge Lenormand

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2019

I start by saying it is extremely close to the metro which is great because that was the main source of transportation for me and my family (metro 2-minute walk) super convenient.

The rooms are nice but I was a bit small, I was naive when I booked for three people in the room me, my wife and daughter; it felt cramped which is why it does not get a 5-Star from me. Another thing if you use washcloths to shower bring your own because they did not supply plus every time I ask all I got was a hand towel (lesson learned) extremely clean accommodations. Remember I said I had three people in the room they only supplied (1) bottle of water every day even after I told them there are three people in the room.

The restaurant staff, tables, overall service was FABULOUS my hat is off to them when I made a reservation I included breakfast (RECOMMEND) it is a fantastic way to start your day plus what was offered was great.

The outside of the hotel is ok scenery it is a concrete courtyard and the local's hangout there even when we came late it felt safe. So this is a hotel that convenient, affordable and comfy to stay at.

Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
2  Thank 520brianv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 3 September 2019

Dear 520brianv,
Thank you for your detailed review and for your suggestions. I am pleased that your stay was enjoyable in spice of some issues.
Those remarks are essential and will allow us to work on some improvements.
I hope you will give us the opprtunity to better serve you next time.
See you soon and again!

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Reviewed 1 September 2019 via mobile

This is a good option if you would like to visit paris with children. The hotel has a small pool and a game area for the children. Rooms are expensive, but you will hardly find any cheaper in Paris. Close to the subway, you will find yourself 15 minutes from most main attractions. The back side of the hotel is not very nice though. There is no danger or something, but everywhere around the hotel it smells like urine and it’s noisy (skate boards, voices, etc.). But I would definitely recommend and go again.

Date of stay: September 2019
Trip type: Travelled with family
2  Thank Messi09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 2 September 2019

Dear Messi09,
Thank you for recommending Novotel Paris Gare de Lyon.
I am really glad that you enjoyed your stay with us and my team and I will welcome you again with pleasure.
Have a great day !

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Reviewed 31 August 2019

Place is very, very well managed. Customer service is beyond expectation. Really good place, clean with good selection for breakfast. They have bar on premises and pool, as well as, kids room where kids can play games. Pool open 24/7, Gym until 22:00. Staff is amazing! Computer with printer available for use as well.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
2  Thank podonok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lenormand-S, Directeur général at Novotel Paris Gare de Lyon, responded to this reviewResponded 2 September 2019

Dear podonok,
Your review is such a reward to read and I am very pleased that my hotel and my staff have contributed to the success of your stay.
see you soon and again !

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